I've got a problem.
I bought my bike computer back in May and had it installed the day before I left for an international trip. When I arrived in Italy, I found the whole bike computer wouldn't work. I rode for about 4 and a half weeks before someone figured out the sensor wasn't close enough to the magnet to pick up a reading. Once this was connected, I was able to get all my readings but cadence. I never was able to get that reading.
Now that I've arrived home, I took my bike to the bike shop for a tune up. I also told them about the problem with my bike computer, so they said they'd look at it too.
Upon further inspection, they found the wiring almost completely separated from the rubber casing. In fact, they said the wires were barely even connected anymore. When I came into the shop to see what they were talking about, I was astonished. I never saw that before, although I never looked at that area of my bike either.
My problem is, the guy said the wires look as though something was rubbing against it, so it's completely worn down. I don't know who to confront here- I never saw it from the box, so I didn't know if it came like that, so I don't know if I can call the company I ordered from. I don't know if it may have been the original bike shop where I had them install it that did this. I also don't know if it was the shipping that did this, although I put it in the performance bike hard shell bike luggage case and had it checked in at the airport as checked baggage. Finally, I also think the bike shop that installed it may have put it in a funky position to begin with, because when I look at it, it also looks as though the front reflector rubbed up against the wires. So I wonder why the bike shop even ran the wires so close to the reflector without thinking that the reflector could rub it and wear it down.
I am wondering if I should even pursue this. The reason why I got this particular bike computer model is because I wanted to work with improving my cadence. Now I can't do that. So I am very disappointed. Does anyone have any advice out there they can pass on to me?