I've been going through a bit of a nightmare for the past week with my not-quite 2 month old bike. I bought it new a the Scheels All Sports store. For a month, I would here a clicking sound in the front chainring area while I pedaled. I thought it would work itself out, but it didn't, so I took it in to the store since it's still under warranty. The looked at it and right away determined it was a faulty bottom bracket. I was happy that it was diagnosed so quickly! They put a new one in and I took the bike home, only to discover that it didn't help at all. The second trip to the store, they decided I also had a bad chain, and this time they tried blaming me for riding in "extremely high and low gears", which I told them I don't do. They replaced the chain, and I went to the BS the next day and picked up the bike. That's when I noticed that the rear wheel was very loose and could be moved side to side quite a bit. I brought it back to them for a third time and told them about it. The mechanic became defensive right away and said "Well, WE certainly didn't do this!", and told me he'd have to take the whole thing apart again and that I'd have to walk around the store for a half hour while he fixed it. When I came back, the bike was sitting in front of the counter and the guy didn't say a word to me when I came and picked it up. Now, after I got it home again, I noticed that when the rear wheel is spun around by hand and allowed to spin without the bike touching the ground, it doesn't spin for very long. It comes to a stop all by itself in a very short time. At first, I noticed the rim scaping the brake pad on one side, which I remedied, but it now seems that something is wrong with the hub, like something is too tight in there, and is causing friction which doesn't allow the wheel to spin without resistance. There is also a slight grinding noise there to indicate this.
At this point, I'm afraid to ride the bike as I feel it may not be safe. I also have no confidence in the bike shop people I've been dealing with. They have been becoming very openly impatient with me when I go there and tell them my bike is still not repaired, or that something they did is causing a different problem.I don't want to ride the bike and wear out a part in the hub if there is heat from friction building up. I think a rear hub would be an expensive repair.
Would it be easy enough for someone like me with no real bike technician experience to loosen whatever is in the hub that was made too tight, or should that be left to someone with the training to do it. I REALLY don't want to deal with these people again and am afraid they will do some more damage to the bike as they already have done everytime I try to get something fixed.
OR should I just walk back in there and demand a refund???