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Old 11-18-05, 06:29 PM   #1
Siu Blue Wind
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For those who work in LBS (or whoever knows)

If you buy a new '05 bike from an LBS who is NO LONGER an authorized dealer for that company, is the warranty still good? The website says that the warranty is void if you buy from an unauthorized dealer. At the time of purchase they are not officially authorized anymore. But at the time the LBS bought the bike from the distributor, they were still authorized. How does that work?
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Old 11-18-05, 06:30 PM   #2
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Ooops! Wrong place! Will the mods please move this to the Mechanic's section? Thanks!
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Old 11-18-05, 06:52 PM   #3
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Contact the manufacturer via email or phone. Every website has a "contact" area. Click it and ask.
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Old 11-18-05, 06:55 PM   #4
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They don't have an email "ask us" address. They are located in Canada and I *ahem* don't have a long distance carrier (please don't laugh) - my cell phone will only let me connect in the US.
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Old 11-18-05, 07:07 PM   #5
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We cover warranty on bikes we carry, that we did not sell, as required by our dealer contract. So you should be able to take it to a current dealer for warranty work. However, for us this is usually limited to the part in question. The customer would still have to pay for labor as we get no reimbursement from the manufacturers for labor. The bike industry is about the industry that does not pay for correction of their mistakes.
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Old 11-18-05, 10:29 PM   #6
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We cover warranty on bikes we carry, that we did not sell, as required by our dealer contract. So you should be able to take it to a current dealer for warranty work. However, for us this is usually limited to the part in question. The customer would still have to pay for labor as we get no reimbursement from the manufacturers for labor. The bike industry is about the industry that does not pay for correction of their mistakes.
Try the software industry. The customer gets to pay for the vendors' mistakes. Thus, the "minor upgrade."
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