Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Bicycle Mechanics Broken bottom bracket? Tacoed wheel? If you're having problems with your bicycle, or just need help fixing a flat, drop in here for the latest on bicycle mechanics & bicycle maintenance.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 12-21-05, 03:45 PM   #1
Canuckada
Junior Member
Thread Starter
 
Join Date: Dec 2005
Bikes:
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Dura-Ace shifters - junk?!

Bought a new pair of Dura-Ace 9 spd shifters a year ago Nov for my winter bike. I have put maybe 500 miles on the shifter and the have packed it in this weekend on a Sunday ride. They were installed by an authorized dealer, maintained by an authorized dealer and now they apparently are junk. The bike has never been dropped, crashed or abused. They have been on maybe 10-15 rides.
I bought these because my last Dura-Ace 9 spds wore out. Spent the extra $ to get the best Dura-Ace makes for the durability and reliability. My options are to change the entire set-up to Campy (that will be cheap), or buy new Dura-Ace again (would you?).
Warranty claims won't be an option as they are over a year old. I am stunned that having spent the kind of money I did to buy the best Dura-Ace makes and that these levers should be so unreliable.

Does anyone have any suggestions as to possible solutions without having to do a complete component change over. The cassette replacement is app. $200.00 but I really hesitate to spend the $ on something which might just a well do the same thing again in short order.
Thanks in advance for your suggstions.
Canuckada is offline   Reply With Quote
Old 12-21-05, 03:53 PM   #2
thebankman
Stooge
 
thebankman's Avatar
 
Join Date: Nov 2005
Location: Bay Area
Bikes: one of each
Posts: 846
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
What part of the shifter broke?
thebankman is offline   Reply With Quote
Old 12-21-05, 04:01 PM   #3
FarHorizon
Senior Curmudgeon
 
FarHorizon's Avatar
 
Join Date: Jan 2005
Location: Directly above the center of the earth
Bikes: Varies by day
Posts: 3,856
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If you want DURABILITY, buy Ultegra - NOT Dura-Ace. The Dura-Ace components are lightened to the max for weight weenies and suffer in the durability department because of this (this isn't my opinion - I'm quoting sydney).

Last edited by FarHorizon; 12-21-05 at 04:02 PM. Reason: grammar
FarHorizon is offline   Reply With Quote
Old 12-21-05, 04:10 PM   #4
HillRider 
Senior Member
 
Join Date: Aug 2005
Location: Pittsburgh, PA
Bikes: '''96 Litespeed Catalyst, '05 Litespeed Firenze, '06 Litespeed Tuscany, '12 Surly Pacer, All are 3x8,9 or 10. It is hilly around here!
Posts: 28,776
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 36 Post(s)
The warranty on Dura Ace is three years.
HillRider is offline   Reply With Quote
Old 12-21-05, 05:21 PM   #5
Canuckada
Junior Member
Thread Starter
 
Join Date: Dec 2005
Bikes:
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Though there are dozens of parts in the interior of the shifter, apparently they are not servicable, you can however buy a new cassette to replace the lever and shifter module. In short somewhere in the bowels of the shifter.
Cheers!
Canuckada is offline   Reply With Quote
Old 12-21-05, 06:52 PM   #6
Nessism
Senior Member
 
Nessism's Avatar
 
Join Date: Jun 2004
Location: Torrance, CA
Bikes: Homebuilt steel
Posts: 2,332
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Shimano STI serviceability, or lack there of, is the main downside to the parts. For that reason, Dura Ace is nice because of the three year warranty.

I had a RH STI shifter that broke just a few months short of the three year mark, shimano replaced it with a new one.
__________________
Becareful buying/selling bike parts on-line. I learned the hard way. :(

Good/Bad Trader Listing
Nessism is offline   Reply With Quote
Old 12-21-05, 07:06 PM   #7
Bobby Lex
Senior Member
 
Join Date: Aug 2005
Bikes:
Posts: 1,616
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Here's a link to Shimano's warranty (3 years on Dura-Ace):

http://bike.shimano.com/publish/cont...y_details.html

Are you claiming that both shifters crapped out at the same time?
("The[y] have packed it in this weekend....and now they apparently are junk....these levers should be so unreliable").

What are the odds of that happening after "10-15" rides?

Something's not making sense here.

Bob
Bobby Lex is offline   Reply With Quote
Old 12-21-05, 10:31 PM   #8
DannoXYZ 
Senior Member
 
DannoXYZ's Avatar
 
Join Date: Jul 2005
Location: Saratoga, CA
Bikes:
Posts: 11,600
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Bizarre... something's going on here that's out of the ordinary for sure. I've got DA shifters that's over 15-years old with 10-years of racing, over 400 races and 100K-miles on them.
DannoXYZ is offline   Reply With Quote
Old 12-21-05, 11:55 PM   #9
caotropheus
Senior Member
 
caotropheus's Avatar
 
Join Date: Mar 2005
Location: Portugal-Israel
Bikes:
Posts: 863
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Danno

Unfortunatly, the high end componentes were manufactured 15 years ago is not the same as the same family componentes are manufacture today. 15 years ago were the last years bicycles were build to last at least a life time. Now-a-days, to compete according UCI rules cyclists need to replace components by heavier ones. 15 years ago a really light state of the art bicycle would weight between 8 and 9 kg and today bicycles weight go between 6 and 7 Kg, so...

Last edited by caotropheus; 12-22-05 at 12:33 AM.
caotropheus is offline   Reply With Quote
Old 12-22-05, 12:30 AM   #10
Canuckada
Junior Member
Thread Starter
 
Join Date: Dec 2005
Bikes:
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thank you for your input everyone - I think perhaps Shimano has lost a customer and Campy has gained one. The fact that such a unit costing a considerable sum is not "fixable" other than replacement is unacceptable in my opinion. Cheers!
Canuckada is offline   Reply With Quote
Old 12-22-05, 12:42 AM   #11
seely
The Rabbi
 
seely's Avatar
 
Join Date: Apr 2004
Bikes:
Posts: 5,085
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
QBP (through your local shop) can rebuild that shifter for you. Its not that Shimano's are not servicable/rebuildable, its just that no one knows how to do it. I wouldn't be so rash to dump Shimano because of one incident... every company makes a bad part here and there... I had a Campy bike I sold because the shifting was such a nightmare that no one could figure out. I have a used Shimano Tiagra shifter with 1,000's upon 1,000's of miles, and quite a few crashes that still works flawlessly. Not saying Shimano is better, just that it works both ways.
seely is offline   Reply With Quote
Old 12-22-05, 01:13 AM   #12
DannoXYZ 
Senior Member
 
DannoXYZ's Avatar
 
Join Date: Jul 2005
Location: Saratoga, CA
Bikes:
Posts: 11,600
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by caotropheus
Danno

Unfortunatly, the high end componentes were manufactured 15 years ago is not the same as the same family componentes are manufacture today. 15 years ago were the last years bicycles were build to last at least a life time. Now-a-days, to compete according UCI rules cyclists need to replace components by heavier ones. 15 years ago a really light state of the art bicycle would weight between 8 and 9 kg and today bicycles weight go between 6 and 7 Kg, so...
Hmm, the old stuff may be a bit more durable, but I don't think they could've shaved so much weight such that DA shifters would wear out within 1-year and 500 miles of hobbyist riding. That would mean TDF riders would wear out 4 sets of shifters!

FWIW, my old DA bike weighs 7.3kg with training wheels and 6.5kg with race wheels. I don't think you have to sacrifice too much durability for light weight...
DannoXYZ is offline   Reply With Quote
Old 12-22-05, 07:18 AM   #13
NJWheelBuilder
Senior Member
 
Join Date: Jul 2004
Location: Cental New Jersey
Bikes: Klein Quantum Pro
Posts: 469
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Like the other responders, I have DuraAce levers that have 7500 miles on them without a problem. It's very unusual for these levers to fail so quickly. Keep in mind, you pay a premium for Campy's serviceability. I don't buy into the "Campy is better" argument. I think they are of the same quality.
NJWheelBuilder is offline   Reply With Quote
Old 12-22-05, 07:28 AM   #14
Bobby Lex
Senior Member
 
Join Date: Aug 2005
Bikes:
Posts: 1,616
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Campy's warranty is no longer than Shimano's:

http://www.campagnolo.com/policy.php

Bob
Bobby Lex is offline   Reply With Quote
Old 12-22-05, 07:31 AM   #15
StanSeven
Senior Member
 
Join Date: Feb 2005
Location: No Va but ride also in So Md
Bikes: Cervelo SLC-SL, Guru Photon, Waterford, Specialized CX
Posts: 11,782
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 45 Post(s)
Quote:
Originally Posted by Canuckada
Thank you for your input everyone - I think perhaps Shimano has lost a customer and Campy has gained one. The fact that such a unit costing a considerable sum is not "fixable" other than replacement is unacceptable in my opinion. Cheers!
You're not paying attention to the information/questions provided. Two people said the warranty is THREE years. You haven't responded to that. Go tell your LBS and see what they say.

Also the question got asked about one or both shifters. Again, you didn't reply.

Then the description of your problem also is lacking - "somewhere in the bowels of the shifter"! What happened that caused you to take the bike in to begin with?
StanSeven is offline   Reply With Quote
Old 12-22-05, 08:24 AM   #16
Canuckada
Junior Member
Thread Starter
 
Join Date: Dec 2005
Bikes:
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Could you clarify re QBP's rebuild. Their web site does not seem to provide much detail other than history or dealer info. Have you or perhaps someone on know had experience with rebuilds from these folks? You are quite correct about the dealers I spoke to. They have all indicated that they do not know how nor do they wish to "explore" rebuilds themselves. Suggestions?
Thanks in advance for any input you might have. Cheers!
Canuckada is offline   Reply With Quote
Old 12-22-05, 08:42 AM   #17
StanSeven
Senior Member
 
Join Date: Feb 2005
Location: No Va but ride also in So Md
Bikes: Cervelo SLC-SL, Guru Photon, Waterford, Specialized CX
Posts: 11,782
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 45 Post(s)
The warranty covers Shimano either repairing or replacing the part. In the case of shifter, they will just send you ones.

Shimano shifter's can be rebuilt but it's a lot of work and takes a long time.

All you need to do is pack up the defective parts, send a copy of your original bill of sale from your supplier, and send them in. Shimano will send replacements.
StanSeven is offline   Reply With Quote
Old 12-22-05, 08:46 AM   #18
DieselDan
Senior Member
 
DieselDan's Avatar
 
Join Date: Mar 2003
Location: Beaufort, South Carolina, USA and surrounding islands.
Bikes: Cannondale R500, Motobecane Messenger
Posts: 8,521
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Would the WD-40 in the shifter trick work with these too?
DieselDan is offline   Reply With Quote
Old 12-22-05, 08:47 AM   #19
fawelsh
Member
 
Join Date: May 2005
Bikes:
Posts: 39
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
You'd rather pay QBP to rebuild your shifter than have Shimano send you a new one free of charge? Suggestion: send it back, IT'S STILL UNDER WARRANTY!
fawelsh is offline   Reply With Quote
Old 12-22-05, 10:31 AM   #20
Jim Bonnet
Somewhere in CA
 
Join Date: Jul 2004
Bikes:
Posts: 814
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Yeah..

This guy has made a total of 6 posts on this board all bashing shimano d/a shifters that are still under warranty and now wants to send them in for a rebuild.

Something is wrong with this picture.

-j
Jim Bonnet is offline   Reply With Quote
Old 12-22-05, 10:44 AM   #21
cavernmech
Jonnys ilegitimate Father
 
cavernmech's Avatar
 
Join Date: Apr 2005
Location: toronto
Bikes: too many too list
Posts: 2,994
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by NJWheelBuilder
Like the other responders, I have DuraAce levers that have 7500 miles on them without a problem. It's very unusual for these levers to fail so quickly. Keep in mind, you pay a premium for Campy's serviceability. I don't buy into the "Campy is better" argument. I think they are of the same quality.
Quality wise Campy may not be better than Shimano. But it is much easier getting the replacement parts for Campy over Shimano. Why doesn't Shimano offer the same servicability as Campy? You can even change Campy Ergos from 9 to 10 speed, as well as being able to fix them. Shimano's disposable mentality.
cavernmech is offline   Reply With Quote
Old 12-22-05, 10:49 AM   #22
shokhead
05 Roubaix Comp Double
 
Join Date: Dec 2002
Location: So Cal
Bikes: 2012 Trek Madone 6.2
Posts: 4,659
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Canuckada
Thank you for your input everyone - I think perhaps Shimano has lost a customer and Campy has gained one. The fact that such a unit costing a considerable sum is not "fixable" other than replacement is unacceptable in my opinion. Cheers!
Whats the problem if there is a 3 year warr on your one year old DA?
shokhead is offline   Reply With Quote
Old 12-22-05, 11:03 AM   #23
fawelsh
Member
 
Join Date: May 2005
Bikes:
Posts: 39
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Apparently Canuckada doesn't know what the word "warranty" means.
fawelsh is offline   Reply With Quote
Old 12-22-05, 11:36 AM   #24
supcom
You need a new bike
 
supcom's Avatar
 
Join Date: Aug 2002
Bikes:
Posts: 5,433
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by fawelsh
Apparently Canuckada doesn't know what the word "warranty" means.
If you read Canukada's original post, he stated the shifters were "installed" by an authorized dealer. He didn't say he bought them from an authorized dealer. Maybe he bought them off ebay and got bad stuff with no warranty?
supcom is offline   Reply With Quote
Old 12-22-05, 12:41 PM   #25
Coyote2
Senior Member
 
Coyote2's Avatar
 
Join Date: Sep 2005
Bikes:
Posts: 2,393
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I don't think this guy knows what he is talking about, and that inability to understand and communicate about the problem may be hindering him with the LBS.
Coyote2 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 08:24 PM.