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  1. #1
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    Dura-Ace shifters - junk?!

    Bought a new pair of Dura-Ace 9 spd shifters a year ago Nov for my winter bike. I have put maybe 500 miles on the shifter and the have packed it in this weekend on a Sunday ride. They were installed by an authorized dealer, maintained by an authorized dealer and now they apparently are junk. The bike has never been dropped, crashed or abused. They have been on maybe 10-15 rides.
    I bought these because my last Dura-Ace 9 spds wore out. Spent the extra $ to get the best Dura-Ace makes for the durability and reliability. My options are to change the entire set-up to Campy (that will be cheap), or buy new Dura-Ace again (would you?).
    Warranty claims won't be an option as they are over a year old. I am stunned that having spent the kind of money I did to buy the best Dura-Ace makes and that these levers should be so unreliable.

    Does anyone have any suggestions as to possible solutions without having to do a complete component change over. The cassette replacement is app. $200.00 but I really hesitate to spend the $ on something which might just a well do the same thing again in short order.
    Thanks in advance for your suggstions.

  2. #2
    Stooge thebankman's Avatar
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    What part of the shifter broke?

  3. #3
    Senior Curmudgeon FarHorizon's Avatar
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    If you want DURABILITY, buy Ultegra - NOT Dura-Ace. The Dura-Ace components are lightened to the max for weight weenies and suffer in the durability department because of this (this isn't my opinion - I'm quoting sydney).
    Last edited by FarHorizon; 12-21-05 at 04:02 PM. Reason: grammar

  4. #4
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    The warranty on Dura Ace is three years.

  5. #5
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    Though there are dozens of parts in the interior of the shifter, apparently they are not servicable, you can however buy a new cassette to replace the lever and shifter module. In short somewhere in the bowels of the shifter.
    Cheers!

  6. #6
    Senior Member Nessism's Avatar
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    Shimano STI serviceability, or lack there of, is the main downside to the parts. For that reason, Dura Ace is nice because of the three year warranty.

    I had a RH STI shifter that broke just a few months short of the three year mark, shimano replaced it with a new one.
    Becareful buying/selling bike parts on-line. I learned the hard way. :(

    Good/Bad Trader Listing

  7. #7
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    Here's a link to Shimano's warranty (3 years on Dura-Ace):

    http://bike.shimano.com/publish/cont...y_details.html

    Are you claiming that both shifters crapped out at the same time?
    ("The[y] have packed it in this weekend....and now they apparently are junk....these levers should be so unreliable").

    What are the odds of that happening after "10-15" rides?

    Something's not making sense here.

    Bob

  8. #8
    Senior Member DannoXYZ's Avatar
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    Bizarre... something's going on here that's out of the ordinary for sure. I've got DA shifters that's over 15-years old with 10-years of racing, over 400 races and 100K-miles on them.

  9. #9
    Senior Member caotropheus's Avatar
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    Danno

    Unfortunatly, the high end componentes were manufactured 15 years ago is not the same as the same family componentes are manufacture today. 15 years ago were the last years bicycles were build to last at least a life time. Now-a-days, to compete according UCI rules cyclists need to replace components by heavier ones. 15 years ago a really light state of the art bicycle would weight between 8 and 9 kg and today bicycles weight go between 6 and 7 Kg, so...
    Last edited by caotropheus; 12-22-05 at 12:33 AM.

  10. #10
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    Thank you for your input everyone - I think perhaps Shimano has lost a customer and Campy has gained one. The fact that such a unit costing a considerable sum is not "fixable" other than replacement is unacceptable in my opinion. Cheers!

  11. #11
    The Rabbi seely's Avatar
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    QBP (through your local shop) can rebuild that shifter for you. Its not that Shimano's are not servicable/rebuildable, its just that no one knows how to do it. I wouldn't be so rash to dump Shimano because of one incident... every company makes a bad part here and there... I had a Campy bike I sold because the shifting was such a nightmare that no one could figure out. I have a used Shimano Tiagra shifter with 1,000's upon 1,000's of miles, and quite a few crashes that still works flawlessly. Not saying Shimano is better, just that it works both ways.
    commuter turned bike mechanic turned commuter (also a Velocity USA employee, but this is my personal account)

  12. #12
    Senior Member DannoXYZ's Avatar
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    Quote Originally Posted by caotropheus
    Danno

    Unfortunatly, the high end componentes were manufactured 15 years ago is not the same as the same family componentes are manufacture today. 15 years ago were the last years bicycles were build to last at least a life time. Now-a-days, to compete according UCI rules cyclists need to replace components by heavier ones. 15 years ago a really light state of the art bicycle would weight between 8 and 9 kg and today bicycles weight go between 6 and 7 Kg, so...
    Hmm, the old stuff may be a bit more durable, but I don't think they could've shaved so much weight such that DA shifters would wear out within 1-year and 500 miles of hobbyist riding. That would mean TDF riders would wear out 4 sets of shifters!

    FWIW, my old DA bike weighs 7.3kg with training wheels and 6.5kg with race wheels. I don't think you have to sacrifice too much durability for light weight...

  13. #13
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    Like the other responders, I have DuraAce levers that have 7500 miles on them without a problem. It's very unusual for these levers to fail so quickly. Keep in mind, you pay a premium for Campy's serviceability. I don't buy into the "Campy is better" argument. I think they are of the same quality.

  14. #14
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    Campy's warranty is no longer than Shimano's:

    http://www.campagnolo.com/policy.php

    Bob

  15. #15
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    Quote Originally Posted by Canuckada
    Thank you for your input everyone - I think perhaps Shimano has lost a customer and Campy has gained one. The fact that such a unit costing a considerable sum is not "fixable" other than replacement is unacceptable in my opinion. Cheers!
    You're not paying attention to the information/questions provided. Two people said the warranty is THREE years. You haven't responded to that. Go tell your LBS and see what they say.

    Also the question got asked about one or both shifters. Again, you didn't reply.

    Then the description of your problem also is lacking - "somewhere in the bowels of the shifter"! What happened that caused you to take the bike in to begin with?

  16. #16
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    Could you clarify re QBP's rebuild. Their web site does not seem to provide much detail other than history or dealer info. Have you or perhaps someone on know had experience with rebuilds from these folks? You are quite correct about the dealers I spoke to. They have all indicated that they do not know how nor do they wish to "explore" rebuilds themselves. Suggestions?
    Thanks in advance for any input you might have. Cheers!

  17. #17
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    The warranty covers Shimano either repairing or replacing the part. In the case of shifter, they will just send you ones.

    Shimano shifter's can be rebuilt but it's a lot of work and takes a long time.

    All you need to do is pack up the defective parts, send a copy of your original bill of sale from your supplier, and send them in. Shimano will send replacements.

  18. #18
    Senior Member DieselDan's Avatar
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    Would the WD-40 in the shifter trick work with these too?
    Bikes use brakes to stop.

    If your bike has breaks, don't ride it.

  19. #19
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    You'd rather pay QBP to rebuild your shifter than have Shimano send you a new one free of charge? Suggestion: send it back, IT'S STILL UNDER WARRANTY!

  20. #20
    Somewhere in CA
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    Yeah..

    This guy has made a total of 6 posts on this board all bashing shimano d/a shifters that are still under warranty and now wants to send them in for a rebuild.

    Something is wrong with this picture.

    -j

  21. #21
    Jonnys ilegitimate Father cavernmech's Avatar
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    Quote Originally Posted by NJWheelBuilder
    Like the other responders, I have DuraAce levers that have 7500 miles on them without a problem. It's very unusual for these levers to fail so quickly. Keep in mind, you pay a premium for Campy's serviceability. I don't buy into the "Campy is better" argument. I think they are of the same quality.
    Quality wise Campy may not be better than Shimano. But it is much easier getting the replacement parts for Campy over Shimano. Why doesn't Shimano offer the same servicability as Campy? You can even change Campy Ergos from 9 to 10 speed, as well as being able to fix them. Shimano's disposable mentality.

  22. #22
    05 Roubaix Comp Double
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    Quote Originally Posted by Canuckada
    Thank you for your input everyone - I think perhaps Shimano has lost a customer and Campy has gained one. The fact that such a unit costing a considerable sum is not "fixable" other than replacement is unacceptable in my opinion. Cheers!
    Whats the problem if there is a 3 year warr on your one year old DA?
    Touch every 3rd person and you'll find an idiot.

  23. #23
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    Apparently Canuckada doesn't know what the word "warranty" means.

  24. #24
    You need a new bike supcom's Avatar
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    Quote Originally Posted by fawelsh
    Apparently Canuckada doesn't know what the word "warranty" means.
    If you read Canukada's original post, he stated the shifters were "installed" by an authorized dealer. He didn't say he bought them from an authorized dealer. Maybe he bought them off ebay and got bad stuff with no warranty?

  25. #25
    Senior Member Coyote2's Avatar
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    I don't think this guy knows what he is talking about, and that inability to understand and communicate about the problem may be hindering him with the LBS.

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