Advertise on Bikeforums.net



User Tag List

Page 1 of 3 123 LastLast
Results 1 to 25 of 69
  1. #1
    Banned. teiaperigosa's Avatar
    Join Date
    Oct 2005
    Location
    40th, up in the 30th
    Posts
    1,694
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    does your LBS install for free?

    do any of you all's LBS install for free parts that you buy from them?
    this would seem a reasonable service to the customer in my opinion...but, maybe 's just not common practice at all, and I'm buggin'


    I went into a shop a while back and bought a new tube (~$4), and asked if they could install it for me because I was wearing all white, and didn't want to get dirty (there was like 1 other person in the shop...they were NOT busy). They said that installing it would cost me $10. I said, "what?!". So, asked if I could borrow a set of tire levers, and their pump, and was outta there in 10 minutes (took me a little longer , as I was trying to maintain my freshness). Thankfully they let me use their stuff, but...was I the one bugging? I mean...I might even have paid another 2-4 dollars for them to throw it in....maybe...but no way I was paying $10 for these cats to install a TUBE for me...no way

    I usually like to do everything myself, but...sometimes, for conviencience, bike shops can be of help
    do yall get stuff installed for free? or do they let you use their tools to do it yourself?

  2. #2
    Jonnys ilegitimate Father cavernmech's Avatar
    Join Date
    Apr 2005
    Location
    toronto
    My Bikes
    too many too list
    Posts
    2,994
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I help out people as much as I can ie: tool loans, repair advice, etc. If I installed any part purchased from me for free or loaned out my more expensive to replace tools all the time I would be out of business in a heartbeat. For the record a flat fix with tube is $12 CAD. They let you use their tools....so I don't really think you have a valid complaint there.

  3. #3
    Senior Member
    Join Date
    Jan 2003
    Location
    Southeast MN
    My Bikes
    Atlantis, Bleriot, Adventure Cycle,Steamroller, Big Dummy
    Posts
    188
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I don't understand why they should do either. Four bucks seems a fair price for a tube (maybe a little less than the local rate). What makes you think they should sweeten the deal by tossing in free installation? Granted, ten bucks is a little steep (around here the going LBS rate is $6), but these guys are a service business, and they get to charge for their service. Hope you thanked them for the use of their tools.

  4. #4
    My bike's better than me! neil0502's Avatar
    Join Date
    Feb 2005
    Location
    Northern Colorado
    My Bikes
    (2) Moots Vamoots, (1) Cannondale T2000 tourer, (1) Diamondback Response Comp mtb
    Posts
    2,041
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Think about a car dealership. You buy a new inline fuel filter for $8.00.

    Are they gonna install it for you for free? Nope.

    Are they gonna let you use their tools and install it yourself, in their shop? Nope.

    I agree: you came out okay in this one.

  5. #5
    Year-round cyclist
    Join Date
    Apr 2002
    Location
    Montréal (Québec)
    Posts
    3,023
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It has to be paid one way or another.

    Would you prefer that the LBS sells the tube for $14 and install it for free? To me that's a way to send the customer to a large surface or mail order store! Or would you prefer that they sell the tube for $4 and charge anything from $0 to $25 for installation depending on the backlog? Nice in theory, but unless there is a posted formula to make the pricing scale clear to everyone, it's easy to make it look like discrimination. I prefer a fixed rate, with maybe a freebee here and there.
    Michel Gagnon
    Montréal (Québec, Canada)

  6. #6
    Senior Member
    Join Date
    Aug 2005
    Location
    Pittsburgh, PA
    My Bikes
    '''96 Litespeed Catalyst, '05 Litespeed Firenze, '06 Litespeed Tuscany, '12 Surly Pacer, All are 3x8,9 or 10. It is hilly around here!
    Posts
    25,574
    Mentioned
    6 Post(s)
    Tagged
    0 Thread(s)
    For big ticket parts that take little time to install, maybe the shop will do the insatallation for free or at very low cost. I buy my headsets at my LBS and they usually press in the cups and set the crown race for free. However, this is a $50 or more item and I bring the frame and fork already stripped. All they only have to spend is 5 minutes or so of labor and I come in when the shop isn't busy.

    Also, I'm a frequent and well known customer and have purchased numerous bikes from them in the past so I've established my credentials. Would I get that service in a shop where I'm not known? I don't think so. Would I expect it? No.

  7. #7
    Banned. teiaperigosa's Avatar
    Join Date
    Oct 2005
    Location
    40th, up in the 30th
    Posts
    1,694
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by cavernmech
    They let you use their tools....so I don't really think you have a valid complaint there.
    my posting of this was really to get an idea of the standard, cause really...I wouldn't know...I work on my bike myself....I've never had a shop do anything on my bike...I was curious

    they let me use their tire levers...big deal...I did thank them....and every shop should have a pump to use
    but...I do have a valid complain because they charged me 10 dollars to change a tube...that's insulting

    and I had bought plenty of **** from that shop before, if that makes any difference...I'm coo with one of the guys who works there, and all of them at the shop there at least recognize me...

  8. #8
    Banned. teiaperigosa's Avatar
    Join Date
    Oct 2005
    Location
    40th, up in the 30th
    Posts
    1,694
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by neil0502
    Think about a car dealership. You buy a new inline fuel filter for $8.00.

    Are they gonna install it for you for free? Nope.

    Are they gonna let you use their tools and install it yourself, in their shop? Nope.

    I agree: you came out okay in this one.

    not a good analogy for me...let's stick to bikes..lol

  9. #9
    hello roadfix's Avatar
    Join Date
    May 2003
    Location
    Los Angeles
    My Bikes
    thank you for asking
    Posts
    18,502
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Some bike shops will do quick minor installs for free, on a case by case basis, depending on the relationship you have with your LBS.
    .cinelli.olympic.surly.long.haul.trucker.kona.ku.surly.steamroller.
    .litespeed.classic.litespeed.firenze.bianchi.pista.dean.colonel.plus.more.

  10. #10
    Member
    Join Date
    Dec 2005
    Posts
    45
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I think they went beyond their obligation by loaning you levers. They made almost no profit on the tube they sold you, why should they install it for free? I'd say the extra $6 to install it was fair and far cheaper than a new shirt for you. They're in business to make money, and they have rent, utilities, salary...ect to pay before they make a dime.

    Mark

  11. #11
    Ride the Road Daily Commute's Avatar
    Join Date
    Jan 2004
    Location
    Columbus, Ohio
    My Bikes
    Surly Cross-Check; hard tail MTB
    Posts
    4,059
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by HillRider
    For big ticket parts that take little time to install, maybe the shop will do the insatallation for free or at very low cost. . . . Also, I'm a frequent and well known customer and have purchased numerous bikes from them in the past so I've established my credentials. Would I get that service in a shop where I'm not known? I don't think so. Would I expect it? No.
    These are the key factors--price of purchase, difficulty/time of installation, and amount of business you have given to the store. Also, it depends on their mood and how respectfully you treat them.

    Edit: I want to add another factor--the mark up. If I pay the LBS $50 for something I can get online for $30, I expect some service for that additional $20. Generally (but not always) that service should include installation and/or adjustment.

    And back to the topic of this thread, I don't think paying $4 for a tube is enough to make it fair to ask them to install it for free.
    Last edited by Daily Commute; 12-24-05 at 01:29 PM.

  12. #12
    Jonnys ilegitimate Father cavernmech's Avatar
    Join Date
    Apr 2005
    Location
    toronto
    My Bikes
    too many too list
    Posts
    2,994
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by teiaperigosa
    my posting of this was really to get an idea of the standard, cause really...I wouldn't know...I work on my bike myself....I've never had a shop do anything on my bike...I was curious

    they let me use their tire levers...big deal...I did thank them....and every shop should have a pump to use
    but...I do have a valid complain because they charged me 10 dollars to change a tube...that's insulting

    and I had bought plenty of **** from that shop before, if that makes any difference...I'm coo with one of the guys who works there, and all of them at the shop there at least recognize me...
    So you work on your bike but don't have something as basic as tire levers?

  13. #13
    Senior Member
    Join Date
    Dec 2005
    Location
    Minnesota
    Posts
    415
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    I understand that you were wearing clothes that you didn't want to get dirty but that's not the shop's fault. If you think installing a tube is so easy that it has no value, then it should be no big deal for you to install the tube. Why ask someone to do something for you that you are perfectly capable of doing. I don't ask people to air up my tires at the gas station because I can do it so easily. It would be insulting to go inside and ask the person at the register to come out and do it for me. I think it is fair to compare bike shops to other businesses. I don't know of any other businesses that are asked do do free labor that isn't under warranty.
    Last edited by Pete Hamer; 12-24-05 at 01:18 PM.

  14. #14
    Senior Member Ziemas's Avatar
    Join Date
    Nov 2004
    Location
    Riga, Latvia
    Posts
    10,069
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Sometimes my LBS installs stuff I buy elsewhere for free. I try to agrue with them, but it does no good. Go figure....

  15. #15
    mousse de chocolat Moose's Avatar
    Join Date
    Jul 2001
    Location
    Northeast Ohio, USA
    My Bikes
    Soma Double Cross, Raleigh Rush Hour, Fuji America Fixed, "Modernized" Gitane
    Posts
    1,135
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    So, shops should charge people for repairs if the customer can't do it themselves and do them for free if the customer knows how?

    Our shop charges 12 bucks american for a tube and labor, most people are more than happy to pay that. The rest buy the tube and do it themselves.

  16. #16
    Senior Member
    Join Date
    Dec 2005
    Location
    Minnesota
    Posts
    415
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    This is my second post. I couldn't finish the last one because I was at work and the boss yelled at me to get back to work. As if talking on bike forums isn't part of my job! That guy has got some nerve.

    Was it ever implied that installation of the tube is included with purchase of tube? If they tell you that the tube cost $4 and you agree to the price and pay for it, then the deal is done. No more obligations for you or the shop (unless the tube is defective or in wrong box). Labor has value. Labor has value just like the tube had value. The tube was just sitting around doing nothing, there was probably a bunch of other tubes sitting around doing nothing, and the tube is only $4! It's not worth much! Why didn't you expect to get the tube for free. If you don't think labor has value then why do you expect your boss to pay you for the work you do? Do you ask your riding buddies to fix your flat when you are on a ride with them? What self respecting, able bodied man asks someone else to do his work for him? I wouldn't ask my neighbor to mow my lawn for me and justify it by saying "You aren't doing anything this weekend anyway. Mowing a lawn is easy, anyone can do it. I just don't want to get dirty". That is just insulting. Why is my time more valuable than his? If installing the tube didn't have value then you wouldn't have asked them to do it. No one wants something that has no value.
    Last edited by Pete Hamer; 12-24-05 at 11:07 PM.

  17. #17
    Member
    Join Date
    Mar 2004
    Posts
    31
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    And if they installed the tube for free and your tire was dried out, would you want a free tire too.

  18. #18
    Racing iS my Training Pizza Man's Avatar
    Join Date
    Sep 2005
    Location
    San Francisco
    My Bikes
    07 Bianchi San Jose, 08 Tarmac SL2, 05 Cervelo P3
    Posts
    1,263
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I broke a pedal (f'n speedplay) on a ride today. The pedal disintigrated but the splidle was OK so I was able to ride to the LBS. I bought a set of Keo Carbon pedals and some new tires. (A surprise Christmas present to myself)
    They put the pedals and cleats on, and offered to put the tires on, but since I'm keeping the old ones for the trainer decided to ride home on them. I spent about $300 so I'm sure they didn't mind doing it. Plus, there were 5 guys working and only one other customer (he was buying an inner tube, and did not ask to have it installed, but since the guys there looked bored they probably would have for free)

  19. #19
    Obeying Gravity
    Join Date
    Oct 2004
    Location
    Bellingham, WA
    Posts
    2,962
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by The Fixer
    Some bike shops will do quick minor installs for free, on a case by case basis, depending on the relationship you have with your LBS.
    That is a major key also. If you know they guy's at your shop, they might help ya out. I know they dudes at my shop (some more than others) and one dude, I come in and he'll be like "Dude we just got a sick (enter bike here) go test it out." Also if you know them, a little something won't hurt I buy them Starbuck's since I too young to buy beer

  20. #20
    the commutor / tourer mcavana's Avatar
    Join Date
    Aug 2004
    Location
    jacksonville fl
    My Bikes
    trek 6700 turned touring machine, giant TCR2
    Posts
    626
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by teiaperigosa
    not a good analogy for me...let's stick to bikes..lol

    how convienient... tuck you tail between your legs and hide.
    "Ready to retire, just can't afford it yet!"

  21. #21
    member
    Join Date
    Oct 2004
    Location
    San Jose, CA
    My Bikes
    Solid AA
    Posts
    4,751
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It depends on who's working at the time, and how busy they are. I keep all the tools I'll ever need in my car, anyway, so I rarely even need to borrow tools, even though they'll loan those out to me.

    On the other hand, though, there's a shop in Milpitas, Sun Bikes, that I went to a few years back to replace a freewheel, because I'd just killed mine. I walk into the shop with my bike, tell them I want to replace the freewheel, and they tell me that the freewheel will cost $20 (or however much it was, I forget). Then they told me that since I had pegs on the right side of my rear axle, it would cost $10 to install it. Of course, I went outside, removed my rear wheel myself, and had them put it on for me, for $5. Very lame. A socket extension costs barely more than a dollar in the first place, and it's only one nut, and they try to charge me an extra $5 on top of the $5 that they're already charging me.

  22. #22
    53 miles per burrito urban_assault's Avatar
    Join Date
    Sep 2001
    Location
    Ft Worth, TX
    My Bikes
    Land Shark, Trek 1000, Iron Horse Rogue
    Posts
    1,486
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by teiaperigosa
    do any of you all's LBS install for free parts that you buy from them?
    this would seem a reasonable service to the customer in my opinion...but, maybe 's just not common practice at all, and I'm buggin'


    I went into a shop a while back and bought a new tube (~$4), and asked if they could install it for me because I was wearing all white, and didn't want to get dirty (there was like 1 other person in the shop...they were NOT busy). They said that installing it would cost me $10. I said, "what?!". So, asked if I could borrow a set of tire levers, and their pump, and was outta there in 10 minutes (took me a little longer , as I was trying to maintain my freshness). Thankfully they let me use their stuff, but...was I the one bugging? I mean...I might even have paid another 2-4 dollars for them to throw it in....maybe...but no way I was paying $10 for these cats to install a TUBE for me...no way

    I usually like to do everything myself, but...sometimes, for conviencience, bike shops can be of help
    do yall get stuff installed for free? or do they let you use their tools to do it yourself?

    All white after Labor Day?


    Anyway, yes, you are bugging to use your term. The shop is in business to make money, it's not a charity. The fact that there was no one in the store was irrelevant, it is still time and labor on the part of the mechanic. $4 for a tube is a decent price at most LBS's that I have visited and $10 to install is not excessive.

  23. #23
    Senior Curmudgeon
    Join Date
    Jan 2005
    Location
    Directly above the center of the earth
    My Bikes
    Electra Townie 1-speed with basket & fenders
    Posts
    3,305
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    In general, my LBS charges for installation of parts I buy from them. They'll sometimes do stuff for free but only because I'm a regular customer and they know me. I don't object to paying for their labor - I want them to still be in business the next time I come in.

  24. #24
    Bike Junkie roccobike's Avatar
    Join Date
    Jun 2005
    Location
    South of Raleigh, North of New Hill, East of Harris Lake, NC
    My Bikes
    Giant OCR-C, Specialized Tarmac, Specialized Stumpjumper FSR, Stumpjumper Comp, 05 Rockhopper, 88 & 92Nishiki Ariel, 01 Bianchi Campione, 87 Centurion Ironman, 92 Paramount, 97 Lemond
    Posts
    8,924
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    My LBS does not charge for installation of some new part purchased from them if you are a regular customer. As an example, they don't charge for installing a new chain, (least expensive chain is $15.) But they do charge for installing a new tube. When I had a new crank installed by them under a Shimano recall, they tuned up the bike for free. So it depends how easy it is to install and the cost (mark up) of the item. I think this approach is more than fair.
    Roccobike BF Official Thread Terminator

  25. #25
    Macaws Rock! michaelnel's Avatar
    Join Date
    May 2005
    Location
    San Francisco, CA
    My Bikes
    2005 Soma Doublecross
    Posts
    1,513
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I think shops make more money on labor than they do on parts due to the slim markup and competition with online vendors. If you need a shop to do the work, you should be willing to pay the shop to do it.
    ---

    San Francisco, California

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •