I am a service manager for a retail bicycle store. As I read peoples posts I see a lot of frustration with how people's local bike shops handle repairs. In an effort to improve my service department I'd like to get peoples opinions/suggestions on what they like or dislike about LBS repair shops(no shop names please). I realize that what I am asking for will include negative comments but my hope is that it can be done in a constructive way so that this thread isn't a negative "shop bashing" thread. Hopefully for every problem or dislike people will offer a suggestion for how to make it better. Thanks in advance.