This condition seems to be everywhere not only in the local bike shops. Does it happen to you? Nobody ever calls when they say they will. You know, you give them your number and they say, "i'll call you if there is trouble" or " I'll call you when it's ready."
Yet they never, ever do. I could easily leave my bike there forever and they would never call when it is done. A couple weeks ago, i took my roadbike in for some fitting help. They were super nice and helped me with fitting. He also ordered a longer stem. I thought i would be nice and buy it there instead of ordering one online myself.
So a couple weeks go by and no call. So i stop in and yes the stem is in. So then i bring my bike in a few days later and tell them that there is no big hurry because i haven't been riding the roadbike much. I wait a week or so and then go back because of course they didn't call.
They proceed to tell me that the stem they ordered was the same as the one i already have. They would have never told me if i hadn't stopped to ask. My bike would have just sat in the back with all the others gathering dust. So i just told them i would pick up the bike and keep the original stem. (actually i ordered one online myself like i should have to start with.)
This always happens now days. Happens at the car repair shop to. They always take my number but never call me when my car is done. I always have to call them and somehow mysteriously it just got done. Why the hell can't anybody pick up the phone and call any more? NOBODY does that around here any more.
HOw many messages have you left with businesses and never had returned as well?