As posted in "Manitou Swinger Boo Boo" I broke a schrader valve on my shock a couple weeks ago. After learning, from my LBS, the part would not be available untill 3/15 I called Answer directly. The Tech at Answer said he would take a used valve from a shock they were going to rebuild and send it to me free of charge. Now I can ride untill the new part comes in.
Good customer service is hard to find. Good Job Answer Tech.