Two thumbs up to Giro Helmets - new pads on the way
08-04-06, 09:35 AM
#1
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Two thumbs up to Giro Helmets - new pads on the way
I've got an '04 Giro Monza; the pads are getting a bit frayed. I emailed Giro's customer support address and almost immediately got a note back asking for size information and then a note that the pads are on the way.
Great service.
Bill
Great service.
Bill
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08-04-06, 10:46 AM
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Originally Posted by billallbritten
I've got an '04 Giro Monza; the pads are getting a bit frayed. I emailed Giro's customer support address and almost immediately got a note back asking for size information and then a note that the pads are on the way.
Great service.
Bill
Great service.
Bill
- unfortunately for me, i went and washed my Bell Metropolis pads due to accumulated head smegma... and the pads fell apart... fortunately i had a spare set on hand from a new helmet shattered in a crash... i then traced the pads on thick felt and cut my own replacement set...
- now i can have new pads anytime i want for pennies apiece!
08-04-06, 03:44 PM
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+1 Yeah they did the same for me. I was just inqiring as to where I could buy some and they sent me new ones for free. Great customer service.
08-04-06, 07:15 PM
#4
Making a kilometer blurry
I've had better luck using adhesive foam from Home Depot for replacements. I actually think I like it better than original pads since it doesn't hold sweat. One roll for $4 will last you a lifetime -- you can renew all your old helmets for donation or guests...
I just cut tiny rectangles and place where needed
I just cut tiny rectangles and place where needed
08-05-06, 05:15 AM
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I expect Giro's customer service is the same as Bell's since they are the same company. When Giro was independent years ago, Bell's customer service was reported to be much better than their's.
08-05-06, 09:51 AM
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Originally Posted by linux_author
- that's good news and great to read that the Giro division understands customer service...
- unfortunately for me, i went and washed my Bell Metropolis pads due to accumulated head smegma... and the pads fell apart... fortunately i had a spare set on hand from a new helmet shattered in a crash... i then traced the pads on thick felt and cut my own replacement set...
- now i can have new pads anytime i want for pennies apiece!
- unfortunately for me, i went and washed my Bell Metropolis pads due to accumulated head smegma... and the pads fell apart... fortunately i had a spare set on hand from a new helmet shattered in a crash... i then traced the pads on thick felt and cut my own replacement set...
- now i can have new pads anytime i want for pennies apiece!
I had the same success with Bell. Called them up, gave them model of helmet and year. Four days later had pads in the mail. I've also had excellent customer service from Saris/Graber on parts for my older T-rax. Call up, tell them what I need, comes to my door a few days later.
08-05-06, 10:16 AM
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Originally Posted by HillRider
I expect Giro's customer service is the same as Bell's since they are the same company. When Giro was independent years ago, Bell's customer service was reported to be much better than their's.
Maybe it's because i'm Canadian.
08-05-06, 03:14 PM
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Originally Posted by operator
I've had dealings with Bell, Cateye and Topeak. Out of these three only Bell (I requested a bike computer manual) that actually replied to my emails.
Maybe it's because i'm Canadian.
Maybe it's because i'm Canadian.
08-05-06, 03:56 PM
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Originally Posted by waterrockets
I've had better luck using adhesive foam from Home Depot for replacements. I actually think I like it better than original pads since it doesn't hold sweat. One roll for $4 will last you a lifetime -- you can renew all your old helmets for donation or guests...
I just cut tiny rectangles and place where needed
I just cut tiny rectangles and place where needed
ed rader
08-05-06, 06:56 PM
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I have never had to deal with Giro customer service, but I have been happily wearing their helmets for several years. I really like the fit of my new Zen, even though it pushed my budget.
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08-10-06, 06:31 AM
#11
Making a kilometer blurry
Originally Posted by erader
so where does the sweat go? in your eyes? one purpose of the pads is to hold sweat.
ed rader
ed rader
The non-absorbant foam leaves sweat behaving consistently no matter how long you ride. I just squeegie out my eyebrows every couple of minutes (they store sweat better than helmet pads). The pads never get stinky. Replacement is easy, and they stay attached for around 6 months for me. Failure mode is adhesive failure, and it's gradual.
08-10-06, 07:38 AM
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I'm pretty sure Giro/Bell will supply one new set of pads each year at no charge.
08-10-06, 02:16 PM
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Originally Posted by waterrockets
I just squeegie out my eyebrows every couple of minutes (they store sweat better than helmet pads). The pads never get stinky. Replacement is easy, and they stay attached for around 6 months for me. Failure mode is adhesive failure, and it's gradual.
Last edited by duhhuh; 08-11-06 at 06:03 AM.
08-11-06, 10:02 PM
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funny...I emailed them about the same thing about a week ago...never heard back from them.
08-11-06, 11:25 PM
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Originally Posted by operator
I've had dealings with Bell, Cateye and Topeak. Out of these three only Bell (I requested a bike computer manual) that actually replied to my emails.
Maybe it's because i'm Canadian.
Maybe it's because i'm Canadian.
