Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Bicycle Mechanics Broken bottom bracket? Tacoed wheel? If you're having problems with your bicycle, or just need help fixing a flat, drop in here for the latest on bicycle mechanics & bicycle maintenance.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 09-22-06, 04:43 PM   #1
CDG
Newbie
Thread Starter
 
Join Date: Sep 2006
Bikes:
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
labor charges for warranty work???

Is it normal for a bike shop to charge for labor for warranty related repairs? I had my frame repainted undr warranty and the dealer tried to charge me for the frame disassemble/reassemble charges. I never heard of anyone paying labor charges for a car repair under warranty. What's the deal with this bike shop? Time to shop for another?
CDG is offline   Reply With Quote
Old 09-22-06, 04:52 PM   #2
thomson
Senior Member
 
thomson's Avatar
 
Join Date: Dec 2003
Bikes:
Posts: 3,332
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
As I understand it, a car manufacturer reimburses the dealership for removal/replacement labor costs but bicycle manufacturers only replace the frame leaving the responsibility of labor to the customer. Right or not, that is just how it is.
thomson is offline   Reply With Quote
Old 09-22-06, 06:47 PM   #3
jtree
Senior Member
 
Join Date: Sep 2005
Bikes:
Posts: 298
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i've had a warrantied part replaced on a car and the garage charged me for labor. and the labor was $300! what a ripoff.
jtree is offline   Reply With Quote
Old 09-22-06, 06:54 PM   #4
JanMM
rebmeM roineS
 
JanMM's Avatar
 
Join Date: Jan 2006
Location: In Central IN
Bikes: RANS V3, RANS V-Rex, RANS Screamer
Posts: 13,284
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 9 Post(s)
20+ years ago, I had a seat tube crack on a straight-gauge hi-ten frame that had been used for loaded cross-country touring, urban commuting, local club touring, child trailer towing, etc. Schwinn gave me a newer Cro-mo double butted frame and I was happy to pay to have a headset installed. And build it back up myself.
JanMM is offline   Reply With Quote
Old 09-22-06, 06:56 PM   #5
FlatFender
Senior Member
 
FlatFender's Avatar
 
Join Date: Aug 2006
Location: Raleigh NC
Bikes:
Posts: 1,006
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
I snapped a Cannondale SuperV swingarm in half, had to pay $40.00 at the bike shop for labor.
FlatFender is offline   Reply With Quote
Old 09-22-06, 08:38 PM   #6
Moose
mousse de chocolat
 
Moose's Avatar
 
Join Date: Jul 2001
Location: Northeast Ohio, USA
Bikes: Masi Speciale Fixed, Fuji America Fixed, "Modernized" Gitane
Posts: 1,141
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'd say it depends on the circumstances. Is the repair being done at the same shop where the bike was purchased? When was the bike purchased, a month, a year or several years ago? Read you manufacturer's warranty, most, if not all, will not compensate for labor. This is not uncommon at all in any industry.

Last edited by Moose; 09-22-06 at 08:57 PM.
Moose is offline   Reply With Quote
Old 09-22-06, 09:02 PM   #7
operator
cab horn
 
Join Date: Jun 2004
Location: Toronto
Bikes: 1987 Bianchi Campione
Posts: 28,306
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by CDG
Is it normal for a bike shop to charge for labor for warranty related repairs? I had my frame repainted undr warranty and the dealer tried to charge me for the frame disassemble/reassemble charges. I never heard of anyone paying labor charges for a car repair under warranty. What's the deal with this bike shop? Time to shop for another?
Disassembling a bike down to it's bare frame for repainting is a big job. I would expect to pay for something like this. Or you should've done it yourself.

I'm going to assume you're pissed because the shop didn't inform you beforehand that there was going to be a charge for this?
operator is offline   Reply With Quote
Old 09-22-06, 09:32 PM   #8
derath
Senior Member
 
Join Date: Dec 2005
Location: Reisterstown, MD
Bikes:
Posts: 3,190
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
So this begs another question then. Luckily I have never had to deal with this issue. But say my frame was replaced for some reason under warranty. I have the knowledge and tools to tear down and rebuild my bike. But would me doing the labor myself void the warranty? Or is the warranty only still good on the replaced frame if it was built up by the the authorized dealer (bike shop)?

-D
derath is offline   Reply With Quote
Old 09-22-06, 10:30 PM   #9
operator
cab horn
 
Join Date: Jun 2004
Location: Toronto
Bikes: 1987 Bianchi Campione
Posts: 28,306
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Well there's only one or two reasons I can think of for an RMA for a frame and both wouldn't be a problem if you tore it down yourself.
operator is offline   Reply With Quote
Old 09-22-06, 10:43 PM   #10
derath
Senior Member
 
Join Date: Dec 2005
Location: Reisterstown, MD
Bikes:
Posts: 3,190
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Quote:
Originally Posted by operator
Well there's only one or two reasons I can think of for an RMA for a frame and both wouldn't be a problem if you tore it down yourself.

Well the tear down yes. But I thought I remembered reading (dont have my warranty card handy) that the frame warranty was only in the case that the bike was assembled by an authorized dealer.

So in that case would the replaced frame be warrantied only if it was assembled by an authorized dealer? Or is the replaced frame not under warranty anymore (I would imagine it still would be).

In this case you would save some $$$ by only having to pay the build up labor. But still it is kind of screwing you since you have no choice but to let them build it (assuming you need to for the warranty to remain valid)

Hope that makes sense.

-D
derath is offline   Reply With Quote
Old 09-22-06, 11:17 PM   #11
operator
cab horn
 
Join Date: Jun 2004
Location: Toronto
Bikes: 1987 Bianchi Campione
Posts: 28,306
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Oh I see what you mean. In that case, no idea.
operator is offline   Reply With Quote
Old 09-23-06, 05:03 AM   #12
CDG
Newbie
Thread Starter
 
Join Date: Sep 2006
Bikes:
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
The frame was sent back to Lemond(Trek) for repainting. The bike had been purchased exactly one year before. The tear-down/reassemble was done at the shop where I purchased the bike and, yes, I am pissed because the shop folks never mentioned paying for anything until I picked up the repaired bike.
CDG is offline   Reply With Quote
Old 09-23-06, 06:06 AM   #13
Ziemas
Senior Member
 
Ziemas's Avatar
 
Join Date: Nov 2004
Location: Riga, Latvia
Bikes:
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Did they give you a fair shake on the labor costs? How much was it?
Ziemas is offline   Reply With Quote
Old 09-23-06, 06:31 AM   #14
CDG
Newbie
Thread Starter
 
Join Date: Sep 2006
Bikes:
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Frame swap charge was $120. They offered me the standard 10 percent off labor for having purchased the bike there, so $108. I was speachless and paid, then thought through the fact that never in my life had I heard of paying for warranty work and I demanded a refund, which they paid, but not without a stink. With the info here I am considering going back and offering to pay, but still think they need to change their policy and make sure people know this up front and change the way they explain why there is a charge, i.e. unlike vehicles, there is no recourse for labor charges.
CDG is offline   Reply With Quote
Old 09-23-06, 06:35 AM   #15
simplify
ride, paint, ride
 
simplify's Avatar
 
Join Date: May 2005
Location: San Diego
Bikes: Cannondale R300 Caad2
Posts: 1,204
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
You're right, it's a big deal that they did not authorize those charges with you beforehand. They should give you an estimate up front, and get your permission to proceed before they do anything. They can't just come up with a charge later that you didn't agree to before the fact.
simplify is offline   Reply With Quote
Old 09-23-06, 10:11 AM   #16
operator
cab horn
 
Join Date: Jun 2004
Location: Toronto
Bikes: 1987 Bianchi Campione
Posts: 28,306
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
What lawkd said. What if it was a poor student like me? $108 is not something that just magically appears out of fat air.
operator is offline   Reply With Quote
Old 09-23-06, 10:23 AM   #17
Waldo
Zippy Engineer
 
Waldo's Avatar
 
Join Date: Jan 2003
Location: IN
Bikes: Bianchi 928, Bianchi Pista Concept 2004, Surly Steamroller, 1998 Schwinn Factory Team Homegrown, 1999 Schwinn Homegrown Factory, 2000 Schwinn Panther, Niner EMD9
Posts: 1,801
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by CDG
Frame swap charge was $120. They offered me the standard 10 percent off labor for having purchased the bike there, so $108. I was speachless and paid, then thought through the fact that never in my life had I heard of paying for warranty work and I demanded a refund, which they paid, but not without a stink. With the info here I am considering going back and offering to pay, but still think they need to change their policy and make sure people know this up front and change the way they explain why there is a charge, i.e. unlike vehicles, there is no recourse for labor charges.
True, they should have let you know up front. As others have said, they do not receive compensation from the manufacturer for their time. Oh well, you got your money back...
Waldo is offline   Reply With Quote
Old 09-24-06, 08:45 AM   #18
Pompiere
Senior Member
 
Join Date: Nov 2005
Location: NW Ohio
Bikes: 1984 Miyata 310, 1989 Club Fuji, 1986 Schwinn Sierra, 2011 Jamis Quest, 1980 Peugeot TH8 Tandem, 1992 Performance Parabola, 1986 Ross Mt. Hood
Posts: 1,705
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
What does the warranty card say? Having worked in a previous life on the other side of the counter (TV shop), most people don't read the warranty past the "1 year" to see how the manufacturer intends to remedy any problems. And "1 year warranty" doen't mean you get a brand new item when you need minor repair after 364 days. How many cheap items have you seen with a "lifetime" warranty? Most of them, when you read the fine print, say to mail the item, along with an amount that equals the purchase price for "shipping and handling" to the manufacturer for "replacement or repair at their option". You can try taking it back to the store, but the store is not obligated to do anything unless they are an authorized repair center, or just trying to make you happy. Even things that are broken right out of the box are technically your problem, although most stores will exchange it because they can claim it was damaged in shipping.
So, read your warranty card. In general, labor for bolt on parts is not normally included. It appears that the shop wants to keep you as a customer, as they felt bad about not telling you about the labor charge beforehand. Even if it was clearly spelled out, they may figure it's good PR to waive the charges.
Pompiere is offline   Reply With Quote
Old 09-24-06, 08:55 AM   #19
I_bRAD
Call me The Breeze
 
I_bRAD's Avatar
 
Join Date: Aug 2006
Location: Corbyville Ontario
Bikes: 2004 Litespeed Siena, 1996 Litespeed Obed, 1992 Miele (unknown model), 1982 Meile Uno LS.
Posts: 3,699
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by derath
So this begs another question then. Luckily I have never had to deal with this issue. But say my frame was replaced for some reason under warranty. I have the knowledge and tools to tear down and rebuild my bike. But would me doing the labor myself void the warranty? Or is the warranty only still good on the replaced frame if it was built up by the the authorized dealer (bike shop)?

-D
I just sent a frame in for warranty ( I got my crappy integrated head tube swapped for a traditional style head tube) and there was never any mention of who built the bike. I built the bike originally, and then when the problem arose I took it back to show them. I then went home and stripped the bike and brought it back to them (mostly to save time) The warranty work was done no-chrage, and even though I did most of the labour myself, they did install my new headset cups, seatpost and crown race for free when I went to pick it up.

PS- it was an '04 frame with lifetime warranty and I didn't even pay for shipping (two X shipping actually, 'cause I wasn't happy with the repair the first time 'round)
I_bRAD is offline   Reply With Quote
Old 09-24-06, 07:20 PM   #20
dbg 
Si Senior
 
dbg's Avatar
 
Join Date: Nov 2004
Location: Naperville, Illinois
Bikes: Too Numerous (not)
Posts: 2,595
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
JUst another perspective...
A neighbor had an older (10+ yrs) Raleigh they took to LBS for tune-up. LBS noticed a crack in the headtube. Neighbor immediatley received equivalent replacement bike totally free.
__________________
David Green, Naperville, IL USA "The older I get, the better I used to be" --Lee Trevino
dbg is offline   Reply With Quote
Old 09-25-06, 05:12 AM   #21
humble_biker
so much for physics
 
humble_biker's Avatar
 
Join Date: Aug 2006
Location: over there
Bikes: Scott CR1 team, Fuji track pro, NYCbike, Cannondale, Free Spirit, GT Edge
Posts: 562
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I always did it depending on the amount of time it would take. If it were a big job like disassembly and rebuild it would cost $100. Of course customer attitude comes into play on warrenty charges too.
humble_biker is offline   Reply With Quote
Old 09-25-06, 07:06 AM   #22
BikeWise1
30 YR Wrench
 
BikeWise1's Avatar
 
Join Date: Aug 2005
Location: Oxford, OH
Bikes: Waterford R-33, Madone 6.5, Trek 520
Posts: 2,006
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
humble_biker is right!

In my shop it comes down to this:

When I have customers who have supported my shop by getting their P&A from me, IOW have chosen to create a positive relationship with their local wrench rather than bring their ebay parts in for me to install, frame warranties are done at no charge. I'll do 'em myself so one of my guys doesn't have to not get paid to do it. Bike companies do not reimburse for this! Even if they didn't get get it from me (we have a lot of college students in town) I'll try and get it warranteed. We had this happen with a Felt. The frame clearly had a dropout issue caused by a bad weld. His shop back home did not catch it. We don't sell Felt, but I called 'em up, sent a digi pic of the problem and they agreed to send me a new frame. It's about creating positive human relationships rather than getting it cheap. BTW, we're almost always cheaper than MO. AND we support local cycling with free services at events and we attend the Bike Summit . None of the MO shops have gone-I've been to every one! So has Kozo Shimano. Never seen anyone from Campy FWIW.

OK, I coming down off my soapbox.

Your shop had every right to charge you. I agree they should've informed you at the beginning of the warranty procedure-we have a little one-page warranty FAQ we give to customers that details what the manufacturer covers and what the customer is responsible for...

In the end, the want to keep you a customer. They don't want you to feel cheated. Shops are sensitive about this. We don't make NEAR the profits the MO guys do on the same parts, so we're eating it big time just to stay close. They lost $$ on you. The time it took to call the manufacturer, maybe ship the old one back-receive the new one-all that takes time, and time=money.

Your LBS operates on a 3%-7% GM. At my shop, if we have a $1000 day, I get to keep $40 out of which I have to pay myself. Ahh the glamorous life of a small business owner! I'm not whining. I chose this life. I just wanted you guys to know we're not living it up on the (little bit of) money we make from doing what we do.
BikeWise1 is offline   Reply With Quote
Old 09-25-06, 08:46 AM   #23
cyccommute 
Mad bike riding scientist
 
cyccommute's Avatar
 
Join Date: Nov 2004
Location: Denver, CO
Bikes: Some silver ones, a black one, a red one, an orange one and a couple of titanium ones
Posts: 17,822
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 80 Post(s)
Specialized requires that a shop do the rebuild or they won't honor the warranty in the future. Kinda makes me mad but, as long as I want the frame to be warranteed, I'll play by their rules. Probably not much you can do about it since I'd suspect that it's stipulated in the warranty information.
__________________
Stuart Black
New! Pokin' around the Poconos A cold ride around Lake Erie
New! Dinosaurs in Colorado A mountain bike guide to the Purgatory Canyon dinosaur trackway
Solo Without Pie. The search for pie in the Midwest.
Picking the Scablands. Washington and Oregon, 2005. Pie and spiders on the Columbia River!
Days of Wineless Roads. Bed and Breakfasting along the KATY
Twisting Down the Alley. Misadventures in tornado alley.
An Good Ol' Fashion Appalachian Butt Whoopin'.
cyccommute is offline   Reply With Quote
Old 09-25-06, 06:54 PM   #24
ScrubJ
Senior Member
 
Join Date: Apr 2006
Location: Vero Beach FL
Bikes:
Posts: 1,102
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by BikeWise1
humble_biker is right!

In my shop it comes down to this:

When I have customers who have supported my shop by getting their P&A from me, IOW have chosen to create a positive relationship with their local wrench rather than bring their ebay parts in for me to install, frame warranties are done at no charge. I'll do 'em myself so one of my guys doesn't have to not get paid to do it. Bike companies do not reimburse for this! Even if they didn't get get it from me (we have a lot of college students in town) I'll try and get it warranteed. We had this happen with a Felt. The frame clearly had a dropout issue caused by a bad weld. His shop back home did not catch it. We don't sell Felt, but I called 'em up, sent a digi pic of the problem and they agreed to send me a new frame. It's about creating positive human relationships rather than getting it cheap. BTW, we're almost always cheaper than MO. AND we support local cycling with free services at events and we attend the Bike Summit . None of the MO shops have gone-I've been to every one! So has Kozo Shimano. Never seen anyone from Campy FWIW.

OK, I coming down off my soapbox.

Your shop had every right to charge you. I agree they should've informed you at the beginning of the warranty procedure-we have a little one-page warranty FAQ we give to customers that details what the manufacturer covers and what the customer is responsible for...

In the end, the want to keep you a customer. They don't want you to feel cheated. Shops are sensitive about this. We don't make NEAR the profits the MO guys do on the same parts, so we're eating it big time just to stay close. They lost $$ on you. The time it took to call the manufacturer, maybe ship the old one back-receive the new one-all that takes time, and time=money.

Your LBS operates on a 3%-7% GM. At my shop, if we have a $1000 day, I get to keep $40 out of which I have to pay myself. Ahh the glamorous life of a small business owner! I'm not whining. I chose this life. I just wanted you guys to know we're not living it up on the (little bit of) money we make from doing what we do.

Thank you BikeWise for your post. I work in another small business related industry and have come to realize that most customers don't have a clue when it comes to warranty costs to the dealer. I spent most of today thinking up a post that I would like to cross post in several of the forums covering just this type of thing.

Many just do not understand that business is a two way street. They also don't understand the small margins on parts, cost of inventory, SHIPPING COSTS, and other expenses involved on "our" side of the counter.

Many companies don't actually pay anything for warranty work. They issue credits against your parts bill. During slow season, cash flow is more important than credit. Labor, when it is paid, is often less than the shop's hourly rate. Labor is often paid at a "national average" rate. I could go on for a full page on this.

Last edited by ScrubJ; 09-25-06 at 07:08 PM.
ScrubJ is offline   Reply With Quote
Old 09-25-06, 07:32 PM   #25
InTheTrenches
Senior Member
 
Join Date: Aug 2006
Bikes:
Posts: 154
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Mega pluses for BikeWise and ScrubJ
Amoung the many life experiences that a teen should have before entering the "Real World", there is working third shift at a waffle house for tips only, and trying to make a living as a small business owner(Maybe an Ebay business where they have to buy stuff and try to sell it for profit. Just to get a flavor for the "hidden" costs like buying the stuff, shippng the stuff, paying credit card fees, etc)
InTheTrenches is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 01:51 AM.