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  1. #1
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    Help please. First time out on bike and the spoke is bent!!

    Hello there,

    recently i decided to take the plunge and bought a bike for commuting to and from work. It arrived today and i promptly took it for a spin.

    The bike is found at this link http://www.edinburgh-bicycle.co.uk/c...l.cfm?ID=22639

    Almost immediately the rear derailleur got caught up in the back spokes when i changed down a gear. The result was a severely bent and untensioned spoke. The wheel is now buckled too. I can't believe it, 5mins on my new bike and this happens.

    Can anyone offer any help? I will be telephoning the bike shop tomorrow morning.

  2. #2
    Call me The Breeze I_bRAD's Avatar
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    They didn't adjust the derailleur properly. Take it back and tell them to give you another bike

  3. #3
    Senior Member
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    The derailleur went into the spokes because the limit screw on the der was not adjusted or the der had been bent in that 5mins. Take the bike back for the shop to put it right. However it will help in the future if you know about these adjustments - http://www.parktool.com/repair/
    run the cursor over the part of the bike in the picture t6hat you want to know about.

  4. #4
    Senior Member
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    You sometimes have to do extra set up work on mail order bikes. Do you have an Edinburgh Cycle Cooperative nearby? They would be a good place to go for help.

    You should be able to get a new bike out of them, since the derailleur problem was caused either by the derailleur being bent, or by the limit screws being incorrectly set up.

    If you wanted to save hassle, a local bike shop could probably fix the wheel for a tenner, and sort out the rear mech for a fiver.

  5. #5
    one word, not two braingel's Avatar
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    Quote Originally Posted by acorn_user
    a local bike shop could probably fix the wheel for a tenner
    i think we have different definitions of the term "buckled".

  6. #6
    In beaurocratic limbo urbanknight's Avatar
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    Yeah if it's buckled the wheel might be toast. More importantly, you need to check the other spokes to make sure the derailleur didn't damage them too. back to the original question, this is the downside to mail ordering bikes. You still need to tune it up when you get it, and if you can't do that yourself, that means paying some bike shop $60-100 to do it for you.

  7. #7
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    thanks for all the help guys, it's very much appreciated.

    I telephoned the shop today and, as there is not one of their branches nearby, they have said to take it my local bike shop to get fixed. They will of course re-inburse me with any expenses. All in all pretty good service. Although, I'm of the opinion that it would be helpful if the bikes came with warnings of the potential for the derailleur to be in the wrong position after transit; this would have avoided the hassle in the first place.

    Thanks once again.

    Fingers crossed that the wheel can be easily repaired.

  8. #8
    The Improbable Bulk Little Darwin's Avatar
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    A nice shiny chrome spoke protector would have saved the day...

  9. #9
    Senior Member
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    Quote Originally Posted by braingel
    i think we have different definitions of the term "buckled".
    sounds like it! where i'm from, buckled usually means that the wheel isn't true, but it's not too bad.

    incidentally, i second the spoke protector. this won't happen again if you fit one.

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