Almost immediately the rear derailleur got caught up in the back spokes when i changed down a gear. The result was a severely bent and untensioned spoke. The wheel is now buckled too. I can't believe it, 5mins on my new bike and this happens.
Can anyone offer any help? I will be telephoning the bike shop tomorrow morning.
The derailleur went into the spokes because the limit screw on the der was not adjusted or the der had been bent in that 5mins. Take the bike back for the shop to put it right. However it will help in the future if you know about these adjustments - http://www.parktool.com/repair/
run the cursor over the part of the bike in the picture t6hat you want to know about.
Yeah if it's buckled the wheel might be toast. More importantly, you need to check the other spokes to make sure the derailleur didn't damage them too. back to the original question, this is the downside to mail ordering bikes. You still need to tune it up when you get it, and if you can't do that yourself, that means paying some bike shop $60-100 to do it for you.
thanks for all the help guys, it's very much appreciated.
I telephoned the shop today and, as there is not one of their branches nearby, they have said to take it my local bike shop to get fixed. They will of course re-inburse me with any expenses. All in all pretty good service. Although, I'm of the opinion that it would be helpful if the bikes came with warnings of the potential for the derailleur to be in the wrong position after transit; this would have avoided the hassle in the first place.
Thanks once again.
Fingers crossed that the wheel can be easily repaired.