Please help me with my quest to provide the best customer service possible. I am wondering specifically about what customers look for when searching for a new bike mechanic. How do you know if a mechanic is going to be any good before they even work on your bike?
Do you like a mechanic that can recite technical jargon? Do training certificates mean anything? Do you like when mechanics have blogs? How important is the store that the mechanic works at? Do you want a mechanic that rides? Do you look for labor warranties? Don't care, just bring bike to closest shop. etc. etc.
I already know there are people on this forum who hate LBS mechanics so you don't need to remind me in this thread. Thanks