Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Bicycle Mechanics Broken bottom bracket? Tacoed wheel? If you're having problems with your bicycle, or just need help fixing a flat, drop in here for the latest on bicycle mechanics & bicycle maintenance.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 12-29-06, 07:34 PM   #1
cudak888 
www.theheadbadge.com
Thread Starter
 
cudak888's Avatar
 
Join Date: Sep 2005
Location: Southern Florida
Bikes: http://www.theheadbadge.com
Posts: 22,744
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Blackburn Lifetime Warranty - how reliable?/Legality of Blackburn "explination"

My Blackburn TP-5 has been on the fritz for a while now, leaking air from the main chamber while in use. The problem has amplified to the point where I cannot use the pump effectively.

I intend to take advantage of Blackburn's "no questions asked" lifetime warranty, so I emailed Blackburn, inquiring how to proceed (and also as to what pump it would be replaced with). In reply, I recieved the following email:

Quote:
Hi Kurt,

Thank you, for your email. If you are in the U.S., you will need to send
the pump in with a letter explaining what is wrong with it. You will
need to reference ID number ******* in the letter. We no longer have the
TP-5 so; it would be replaced with the Airtower Five. Our mailing
address is:

Bell Sports-Rantoul
1924 CR 3000N
Rantoul IL 61866

Thank you,
**Name Witheld**
Custserv
Poor grammar aside, I was both surprised and a bit unsettled (not to mention a bit suspicious) by the requirement of including a "letter explaining what is wrong with it."

I can see where a description of the pump's problem might help to pinpoint exactly what went wrong with the pump. However, with a "no questions asked" warranty, I do not see the importance of an explination - what went wrong with it is of no consequence, and shouldn't be asked. The way I see it, that completely violates their "no questions asked" policy.

Would you fellows say that this is nothing of particular concern, or do you suppose that Blackburn might just try to weasle out of this one with the handy scapegoat of "product mistreatment" (I wish to note, for the record, that this pump has been babied since the day I got it.)?

Inputs appriciated.

Take care,

-Kurt
__________________
cudak888 is offline   Reply With Quote
Old 12-29-06, 08:06 PM   #2
JanMM
rebmeM roineS
 
JanMM's Avatar
 
Join Date: Jan 2006
Location: In Central IN
Bikes: RANS V3, RANS V-Rex, RANS Screamer
Posts: 13,292
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
You've told the whole world (BF members) what's wrong with it - why not tell Blackburn, too? The info might help them with quality control.
JanMM is offline   Reply With Quote
Old 12-29-06, 08:25 PM   #3
terry b
Erstwhile Trogon
 
terry b's Avatar
 
Join Date: Mar 2006
Bikes:
Posts: 1,032
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
My Blackburn pump broke.

I packed it up with a letter explaining the problem.

They sent me a new one.

No conspiracy here.
terry b is offline   Reply With Quote
Old 12-29-06, 08:25 PM   #4
neil0502
My bike's better than me!
 
neil0502's Avatar
 
Join Date: Feb 2005
Location: Northern Colorado
Bikes: (2) Moots Vamoots, (1) Cannondale T2000 tourer, (1) Diamondback Response Comp mtb
Posts: 2,041
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
What JanMM said.
neil0502 is offline   Reply With Quote
Old 12-29-06, 08:32 PM   #5
cudak888 
www.theheadbadge.com
Thread Starter
 
cudak888's Avatar
 
Join Date: Sep 2005
Location: Southern Florida
Bikes: http://www.theheadbadge.com
Posts: 22,744
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by JanMM
You've told the whole world (BF members) what's wrong with it - why not tell Blackburn, too? The info might help them with quality control.
In my email to Blackburn, I did explain exactly what was wrong with the pump. However, I still question the legality of requiring an explination of the problem in order to return it - this is in direct contradiction to their "no questions asked" policy.


Quote:
Originally Posted by terry b
My Blackburn pump broke.

I packed it up with a letter explaining the problem.

They sent me a new one.

No conspiracy here.
That's what I wanted to hear.

-Kurt
__________________
cudak888 is offline   Reply With Quote
Old 12-29-06, 10:59 PM   #6
blamp28
Bikaholic
 
blamp28's Avatar
 
Join Date: Dec 2006
Location: Western, Michigan
Bikes: Trek Fuel 90, Giant OCR, Rans Screamer Tandem
Posts: 1,465
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by terry b
My Blackburn pump broke.

I packed it up with a letter explaining the problem.

They sent me a new one.

No conspiracy here.
I had exactly the same experience. They back their stuff!!
blamp28 is offline   Reply With Quote
Old 12-29-06, 11:18 PM   #7
cudak888 
www.theheadbadge.com
Thread Starter
 
cudak888's Avatar
 
Join Date: Sep 2005
Location: Southern Florida
Bikes: http://www.theheadbadge.com
Posts: 22,744
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by blamp28
I had exactly the same experience. They back their stuff!!
Then out she goes for replacement.

-Kurt
__________________
cudak888 is offline   Reply With Quote
Old 12-29-06, 11:26 PM   #8
late
Senior Member
 
late's Avatar
 
Join Date: Oct 2002
Location: Southern Maine
Bikes:
Posts: 8,377
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 17 Post(s)
Imagine if it was fixable. They would want to know what had to be fixed.
late is offline   Reply With Quote
Old 12-30-06, 01:16 AM   #9
cudak888 
www.theheadbadge.com
Thread Starter
 
cudak888's Avatar
 
Join Date: Sep 2005
Location: Southern Florida
Bikes: http://www.theheadbadge.com
Posts: 22,744
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by late
Imagine if it was fixable. They would want to know what had to be fixed.
That's the authorized dealer's problem, IMHO...although, the typical a-hole dealer will still try to place some blame on the user as always...

-Kurt
__________________
cudak888 is offline   Reply With Quote
Old 12-30-06, 06:51 AM   #10
blamp28
Bikaholic
 
blamp28's Avatar
 
Join Date: Dec 2006
Location: Western, Michigan
Bikes: Trek Fuel 90, Giant OCR, Rans Screamer Tandem
Posts: 1,465
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Mine was a mini pump that I leave mounted on my mountain bike. I had not used it or even checked it in so long that the seals dried out. I was unaware of the life time warranty at the time and simply contacted Blackburn to get some new seals. They told me to send the pump and they would take care of it. I got a new one in the mail with an explanation of the warranty. I now have Blackburn pumps on both bikes and when my floor pump dies, it will be replaced by a Blackburn.
blamp28 is offline   Reply With Quote
Old 12-30-06, 01:18 PM   #11
waterrockets 
Making a kilometer blurry
 
waterrockets's Avatar
 
Join Date: May 2006
Location: Austin (near TX)
Bikes: rkwaki's porn collection
Posts: 26,130
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I had a 5-year-old pump replaced with no questions asked. That one has since gone bad -- thanks for reminding me about the warranty It's a TPS-3, I think, and the chuck has lost all its teeth, so it won't seal on any valve stems.
waterrockets is offline   Reply With Quote
Old 12-30-06, 01:41 PM   #12
Nessism
Senior Member
 
Nessism's Avatar
 
Join Date: Jun 2004
Location: Torrance, CA
Bikes: Homebuilt steel
Posts: 2,332
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by blamp28
Mine was a mini pump that I leave mounted on my mountain bike. I had not used it or even checked it in so long that the seals dried out. I was unaware of the life time warranty at the time and simply contacted Blackburn to get some new seals. They told me to send the pump and they would take care of it. I got a new one in the mail with an explanation of the warranty.

Same experience here. The mini pump is not the best...but the warranty is.
__________________
Becareful buying/selling bike parts on-line. I learned the hard way. :(

Good/Bad Trader Listing
Nessism is offline   Reply With Quote
Old 12-30-06, 02:34 PM   #13
OLDYELLR
My bikes became Vintage
 
OLDYELLR's Avatar
 
Join Date: Aug 2005
Location: Ontario, Canada
Bikes:
Posts: 1,110
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Yeah, Kurt, I don't suppose they would ask any questions if you just sent them the defective pump. How are you supposed to know "what's wrong with it"; you didn't make it, just used it, and it don't work no mo. I guess sending an email instead of a broken pump should elicit some kind of question as to what's wrong.

Lifetime warranties are a wonderful thing. I took a broken socket back to the tool dealer where I bought the socket set and they gave me a new Proto socket because they didn't carry the original imported brand anymore. Years later, when I used a long pipe to break the johnson bar in the set, I had no recourse because the tool store had closed. I guess a lifetime warranty lasts as long as your life or the vendor's life, whichever ends sooner.
OLDYELLR is offline   Reply With Quote
Old 12-30-06, 07:09 PM   #14
InTheTrenches
Senior Member
 
Join Date: Aug 2006
Bikes:
Posts: 154
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by cudak888
That's the authorized dealer's problem, IMHO...although, the typical a-hole dealer will still try to place some blame on the user as always...

-Kurt
"typical a-hole dealer" Thanks.
Coming from the guy that questions a company willing to warranty his item by replacing it with the new updated item if he will only go thru the torture of writing, " leaking air from the main chamber while in use. The problem has amplified to the point where I cannot use the pump effectively." I feel for you, really. The cut and paste nearly killed me.
InTheTrenches is offline   Reply With Quote
Old 12-30-06, 07:27 PM   #15
cudak888 
www.theheadbadge.com
Thread Starter
 
cudak888's Avatar
 
Join Date: Sep 2005
Location: Southern Florida
Bikes: http://www.theheadbadge.com
Posts: 22,744
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by InTheTrenches
"typical a-hole dealer" Thanks.
Forgive me, but my local experiences have been such that I have yet to find a dealer that doesn't irritate me one way or another - I've been lucky to find three (out of 10) that aren't flat-out antagonistic twits, and one that is semi-tolerable.


Quote:
Originally Posted by InTheTrenches
Coming from the guy that questions a company willing to warranty his item by replacing it with the new updated item if he will only go thru the torture of writing, " leaking air from the main chamber while in use. The problem has amplified to the point where I cannot use the pump effectively." I feel for you, really. The cut and paste nearly killed me.
All right, enough already.

-Kurt
__________________
cudak888 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 03:47 AM.