My Blackburn TP-5 has been on the fritz for a while now, leaking air from the main chamber while in use. The problem has amplified to the point where I cannot use the pump effectively.
I intend to take advantage of Blackburn's "no questions asked" lifetime warranty, so I emailed Blackburn, inquiring how to proceed (and also as to what pump it would be replaced with). In reply, I recieved the following email:
Poor grammar aside, I was both surprised and a bit unsettled (not to mention a bit suspicious) by the requirement of including a "letter explaining what is wrong with it."Hi Kurt,
Thank you, for your email. If you are in the U.S., you will need to send
the pump in with a letter explaining what is wrong with it. You will
need to reference ID number ******* in the letter. We no longer have the
TP-5 so; it would be replaced with the Airtower Five. Our mailing
1924 CR 3000N
Rantoul IL 61866
I can see where a description of the pump's problem might help to pinpoint exactly what went wrong with the pump. However, with a "no questions asked" warranty, I do not see the importance of an explination - what went wrong with it is of no consequence, and shouldn't be asked. The way I see it, that completely violates their "no questions asked" policy.
Would you fellows say that this is nothing of particular concern, or do you suppose that Blackburn might just try to weasle out of this one with the handy scapegoat of "product mistreatment" (I wish to note, for the record, that this pump has been babied since the day I got it.)?