I recently posted a thread about my Cannondale Cyclocross gear shifters not working:
Need help with Tiagra Gear Shifters &...
I've had a more serious problem. I brought the bike to my local professional store for a complete service. However, today while cycling to work, the back derailleur and chain completely snapped. I carried the bike the rest of the journey to the same professional store. They were surprised saying they have never come across this problem with the Shimano 105 and said the problem is completely "abnormal" for this particular system. I have posted pictures here - http://picasaweb.google.com/mckay.jo...kenRearShimano
Where do I stand? I've written to the retailer in Boston and I'm awaiting their response. Should Cannondale replace all the damaged parts? Has anybody experienced the same problem?
Any assistance greatly appreciated,