Broken Shimano Gear Shifter
Hello! New to the forums! And recently getting back in to cycling after not having a bike for too many years.
I recently bought a Claud Butler Chinook and within a week had to return it to the shop to have the left gear shifter looked at as it was failing to find gears properly.
The mechanic in the shop took it apart and checked it out - stating that there was a nut which was done up too tight - hence the problem. He said if I had any more trouble to return it and they would fit a new part.
Now a week later - the shifter has totally broken - there is no tension in the thumb gear shifter - the bike is stuck on the smallest front ring. (This happened 8 miles from home!)
I spoke to the shop who said they would order me a new part and give them a ring back in a week!
I paid £300 for this bike and didn't expect it to brake twice in the first month of owning it. Never mind having to wait a week for bits to be ordered etc.
I'm pretty upset. Should I be getting treated better than this? Is it a common fault with gear shifters? Should I just take the bike back and get it exchanged or refunded?
It's not at all common for Shimano shifters of any type to break early or frequently. I suspect your shop either damaged it or neglected to adjust it properly both times. I'd return it for a refund and find another dealer.
I have contacted the head office of the company to complain about the defective item and the lack of customer service I received (give us a ring in about a week and hopefully the parts will all be in by then).
I am as upset about the bike being broken as I am with the lack of service I received from the store in question. All I wanted was an assurance they'd get me the part ASAP and call me back when they had it in stock to fit. Surely they must have another bike there they could have removed the part from to fit to my bike?
The man I need to speak to was out of the office all day and will be returning my call tomorrow.
Good luck. Is it the shifter for sure? If there's no tension, it could be the cable as well, or where the cable attaches on either end. From your description, it doesn't sound like these clowns did any diagnostic work to determine what the actual problem is. If something was too tight (in their estimation), and they loosened it, then it seems less likely that something's broken - more likely that something's come loose enough that it disengaged. That would require a readjustment rather than a new part.
It's impossible to do more than blindly guess, though, without knowing what they adjusted. It's possible this is a quick and easy fix. Don't know what kind of warranty you have, but I'd prefer to be dealing with a shop that actually knows something about bikes.