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Old 08-01-07, 08:05 PM   #1
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New wheel

Bought a new Mavic Open Pro with Ultegra hub from Performance tonight. Nice looking wheel, but guess what? It's not true. Performance and their quality control... Or lack there of. Should I take it back or have them true it? It's already mounted.... It's not bad, but I expect a perfectly true wheel when it's brand new.
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Old 08-01-07, 08:26 PM   #2
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If you can't get it true yourself and the store is a reasonable distance, go for it.

I don't see why "it's already mounted" should matter - don't you change your own flats?
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Old 08-01-07, 10:17 PM   #3
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You get what you pay for. I've plucked spokes on these wheels at the local Performance, and I was not impressed with the tension leveling. I think these wheels are a great value if you can retension and stress relieve them (essentially, you're paying for parts and lacing).

Also, make sure to adjust the hub. Shimano hubs always seem to ship overtightened. They're great hubs and will last decades if well maintained -- just adjust the bearings.
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Old 08-02-07, 04:25 AM   #4
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You get what you pay for. I've plucked spokes on these wheels at the local Performance, and I was not impressed with the tension leveling.
Next time take a tensionmeter. Then you can QC all their wheel builds for them.
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Old 08-02-07, 05:12 AM   #5
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I have owned the same wheels for over 3500 miles. I bought them, re-tensioned them as they were ridiculously low but somewhat even and they have been great! I was going to build some wheels of equivalent level but parts alone would have run $350 - $400. Get them touched up by a professional and ride ride ride.
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Old 08-02-07, 06:09 AM   #6
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If you can't get it true yourself and the store is a reasonable distance, go for it.

I don't see why "it's already mounted" should matter - don't you change your own flats?
They are pretty close, but I don't think their wrenches are any good so I don't want them to touch it and it was the last one they had. The "already mounted" issue, is I don't want to have to screw with taking it off, removing the tire and cassette and then taking it down there. What a pain...
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Old 08-02-07, 06:12 AM   #7
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You get what you pay for. I've plucked spokes on these wheels at the local Performance, and I was not impressed with the tension leveling. I think these wheels are a great value if you can retension and stress relieve them (essentially, you're paying for parts and lacing).

Also, make sure to adjust the hub. Shimano hubs always seem to ship overtightened. They're great hubs and will last decades if well maintained -- just adjust the bearings.
I agree. I had ordered a set of the Forte Titan wheels but thought that the quality wouldn't be what I was after. So I canceled the order and bought one of these (next payday I'll buy the front one.). I don't have the experience or the tools to true it up the right way, so I think paying the LBS down the road might be a good option.

I'll check out the hub today. Thanks for the info.
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Old 08-02-07, 06:14 AM   #8
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I have owned the same wheels for over 3500 miles. I bought them, re-tensioned them as they were ridiculously low but somewhat even and they have been great! I was going to build some wheels of equivalent level but parts alone would have run $350 - $400. Get them touched up by a professional and ride ride ride.
That's the problem.... The only professionals here that I actually would take my bike to are busy and I'd be without the wheel for a good week. The other shop here is crap. I took a wheel to have them do the same thing to and when I got it back, while it was true, some spokes were tight and some you could turn the nipple with your hand. I even asked them to check the tension, but I guess they didn't hear that.

Edit: Think it would be a good idea to invest in the tools to do this myself? Get a book and start doing my own wheels?
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Old 08-02-07, 06:22 AM   #9
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Next time take a tensionmeter. Then you can QC all their wheel builds for them.
Are you dogging on me for calling out that they suck at building wheels? Do you work for Performance as a wheel builder or something?
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Old 08-02-07, 10:09 AM   #10
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I usually build all my own wheels but when I walked into the local Perf store and saw the Titan front wheel for $50 I couldn't not buy it. Deep V rim, bladed spokes
Yea, I had to adjust the bearings and tension it on the stand but for the price it sure looks good on my bike.
I have tires that cost more than that wheel.
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Old 08-02-07, 10:39 AM   #11
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Having to tension and true machine built wheels is pretty standard. Just do it.
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