Join Date: Sep 2005
Location: Essex, MD
Bikes: Ridley X-Fire (carbon, white)
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If you're adventurous, you could pull the crank off, yourself, pop the friction cover off of each bearing cup, carefully pry out the seals from each bearing, and check to see if the bearings were greased. If you find that they are "dry", pack them with some grease, and then reverse the process to get the crank back together.
Make sure you put a coating of grease all around the lip of the bearing cup where the seal is "captured" underneath--to help keep contaminants out.