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Old 11-21-07, 03:05 PM   #1
Fontosaurus
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Zipp Wheels Serviceability...Or Lack Thereof.

So I've had ongoing issues with the Zipp 404s that I bought new this summer, and want to get some opinions from people who aren't Zipp employees. (Quick disclaimer: I work in a shop, and am capable of doing a good deal of the mechanical work on my own.)

The first issue with the 404's was the rear hub occasionally deciding that it would be better to go on strike and not bother engaging. After going round with Zipp, they told me that they'd send me a new cassette body, but that they'd have to put a $60 hold on my credit card. I told them that they were nuts and ought to be willing to stand behind that quality of a product that cost me more than $1000, they responded by saying "well, it's probably just the pawl spring" and sending me a new one. Guess what? The problem persists and I've had a good crash as a result. So the first point is, if anyone has any suggestions as to a third part cassette body that'll work in here, I'd love to hear them...

Secondly, user serviceability. I bought a conversion kit to swap the hub bearings to ceramic, and discovered that the generic cartridge bearing removal tool doesn't do anything. We (the shop people) called Zipp to see what it would take to pull the hub bearings and were told that the guys in back had a tool they'd made to do it, but that they couldn't tell us how to do it. So what the f--k? If I need something as simple as a hub bearing overhaul, I need to send my wheels to Zipp? (Who, incidentally wanted $400 for a ceramic bearing conversion when I talked to them this summer. Bull**** price. Period.) So, anyone have any thoughts on removing these things?

I'm one disgusted Zipp customer. I got stellar customer service from Salsa on a $25 part because it was discolored. Zipp can't even stand behind a wheelset that retails for $2K.
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Old 11-21-07, 09:23 PM   #2
nitropowered
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Here are some options

1: have zipp fix up your wheels and sell them
2: cut out the hubs and lace the rims up to DT Swiss hubs
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Old 11-21-07, 09:37 PM   #3
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You know, maybe I should build them up on some decent hubs. Excellent idea. :-)
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Old 11-21-07, 09:55 PM   #4
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Do you have a blind bearing puller set? Its probably what they have in the back to pull the bearings. They work very well when you cant get to the back of the bearing.
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Old 11-21-07, 10:53 PM   #5
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Somehow, this reminds me of the guy who complains about a British sports car that leaks oil.
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Old 11-21-07, 11:28 PM   #6
biffstephens
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I have never owned Zipp BUT percentage wise I bet they have less problems than the competitor....they simply would not be in business if they didn't.....

Ok that being said...if you are having bad luck then change it.....fix it....get out...do whatever you can to change the situation....calling Zipp is not working for you!!!

Fix them and sell them...probably for more than you paid and be happy you work for a shop....I don't want it to sound like you work for a shop and get no support. I feel you should.....Zipp made the same amount of money either way.....

In the end you have to save yourself...just get out and go with something else....state your opinion when ever asked.....
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Old 11-22-07, 01:24 AM   #7
Soil_Sampler
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Edco hubs?

Are the hubs made by Edco? If so, maybe they can help with the Tech issues?

http://www.edcoengineering.nl/home.html
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Old 11-22-07, 11:11 AM   #8
nitropowered
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Originally Posted by biffstephens View Post
probably for more than you paid and be happy you work for a shop

Good luck with that. resale on carbon rims is pathetic. I bought a zipp rim on CLOSEOUT (i work at a shop) last year and built up a wheel (303 dimples, dt swiss aerolite, dt swiss 240, conti competition, wheelbag). I sold it recently on ebay and lost money. My boss just bought a used set of 303s on ebay for $700. more than half off wholesale.
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Old 12-10-07, 09:25 AM   #9
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Originally Posted by mtnbiker4791 View Post
Do you have a blind bearing puller set? Its probably what they have in the back to pull the bearings. They work very well when you cant get to the back of the bearing.
I do not. Any recommendations for a manufacturer/location to buy from?
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Old 12-10-07, 09:26 AM   #10
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Somehow, this reminds me of the guy who complains about a British sports car that leaks oil.
You know, yeah. This might be the funniest response I've gotten anywhere, to-date.
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