So I've had ongoing issues with the Zipp 404s that I bought new this summer, and want to get some opinions from people who aren't Zipp employees. (Quick disclaimer: I work in a shop, and am capable of doing a good deal of the mechanical work on my own.)
The first issue with the 404's was the rear hub occasionally deciding that it would be better to go on strike and not bother engaging. After going round with Zipp, they told me that they'd send me a new cassette body, but that they'd have to put a $60 hold on my credit card. I told them that they were nuts and ought to be willing to stand behind that quality of a product that cost me more than $1000, they responded by saying "well, it's probably just the pawl spring" and sending me a new one. Guess what? The problem persists and I've had a good crash as a result. So the first point is, if anyone has any suggestions as to a third part cassette body that'll work in here, I'd love to hear them...
Secondly, user serviceability. I bought a conversion kit to swap the hub bearings to ceramic, and discovered that the generic cartridge bearing removal tool doesn't do anything. We (the shop people) called Zipp to see what it would take to pull the hub bearings and were told that the guys in back had a tool they'd made to do it, but that they couldn't tell us how to do it. So what the f--k? If I need something as simple as a hub bearing overhaul, I need to send my wheels to Zipp? (Who, incidentally wanted $400 for a ceramic bearing conversion when I talked to them this summer. Bull**** price. Period.) So, anyone have any thoughts on removing these things?
I'm one disgusted Zipp customer. I got stellar customer service from Salsa on a $25 part because it was discolored. Zipp can't even stand behind a wheelset that retails for $2K.