Advertise on Bikeforums.net



User Tag List

Results 1 to 16 of 16
  1. #1
    Chieftain
    Join Date
    Feb 2008
    Location
    Oakland
    My Bikes
    2012 Cannondale CAADX 105; Wabi Classic Fixed Gear
    Posts
    545
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    blown shimano freewheel (brand new!)

    My bike's only about 2 weeks old, with less than 300 miles; I was riding today and noticed a loud rattle from my rear drivetrain when I was on rough roads. I rode home with no real issues and began to investigate. I found that my freewheel was loose, and took it to the only shop in town still open @ 6pm on a Sunday. They tightened it down but told me my freehub is blown. Anyone have experience with this problem on a 105 10sp cassette? Should this be under warranty?

  2. #2
    META Severian's Avatar
    Join Date
    Aug 2005
    Location
    Madison, WI
    My Bikes
    Gary Fisher Aquila (retired), Specialized Allez Sport (in parts), Cannondale R500, HP Velotechnic Street Machine, Dented Blue Fixed Gear (retired), Seven Tsunami SSFG, Specialized Stumpjumper Comp Hardtail (alloy version)
    Posts
    945
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    take it back to the shop you got it from. I hope you got documentation from the shop that tightened the freehub body back down as backup. That'll make getting them to replace it much easier.

    g'luck

  3. #3
    Pwnerer Wordbiker's Avatar
    Join Date
    Jun 2005
    Location
    Pagosa Springs, CO, USA
    My Bikes
    Road, MTB, Cruiser, Chopper, BMX
    Posts
    2,880
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It should absolutely be under warranty.

    Just goes to show, even the best of them have a part or two slip through QC. Take it back to the shop and let us know how it goes.
    Quote Originally Posted by ahsposo View Post
    Ski, bike and wish I was gay.

  4. #4
    Chieftain
    Join Date
    Feb 2008
    Location
    Oakland
    My Bikes
    2012 Cannondale CAADX 105; Wabi Classic Fixed Gear
    Posts
    545
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Severian View Post
    I hope you got documentation from the shop that tightened the freehub body back down as backup. That'll make getting them to replace it much easier.
    this i did not do...should I go back in??

  5. #5
    META Severian's Avatar
    Join Date
    Aug 2005
    Location
    Madison, WI
    My Bikes
    Gary Fisher Aquila (retired), Specialized Allez Sport (in parts), Cannondale R500, HP Velotechnic Street Machine, Dented Blue Fixed Gear (retired), Seven Tsunami SSFG, Specialized Stumpjumper Comp Hardtail (alloy version)
    Posts
    945
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    The reason I suggest this is you've now had work done on that part that is "broken". It is common enough in the industry that people come in to shops and say "I've got a broken X" and want a shop to replace it because it happened while "I was just riding along and...". I know this sounds cynical of me. But, just to make your case legit, it would be a good idea to go back to the shop that tightened down your freehub body and ask them to write out some kind of report detailing what they found and what they did.

    That way, when you go back to the shop you bought the bike from you can tell them, with evidence, what happened. If they're a reputable shop they probably wouldn't have argued about a replacement anyway. If they're disreputable at least now you've got some way of bulling past their BS and hopefully getting good service.

    At my shop I'm kind of a stickler for proper documentation. It takes a few extra minutes to do, BUT I've found that the quality of my customer relations rises to the quality of the work we do. That way we don't get customers who scam us. AND the customers who already like us love us more because we're on top of things and don't lose important information.

  6. #6
    cab horn
    Join Date
    Jun 2004
    Location
    Toronto
    My Bikes
    1987 Bianchi Campione
    Posts
    28,295
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Severian View Post
    The reason I suggest this is you've now had work done on that part that is "broken". It is common enough in the industry that people come in to shops and say "I've got a broken X" and want a shop to replace it because it happened while "I was just riding along and...". I know this sounds cynical of me. But, just to make your case legit, it would be a good idea to go back to the shop that tightened down your freehub body and ask them to write out some kind of report detailing what they found and what they did.

    That way, when you go back to the shop you bought the bike from you can tell them, with evidence, what happened. If they're a reputable shop they probably wouldn't have argued about a replacement anyway. If they're disreputable at least now you've got some way of bulling past their BS and hopefully getting good service.

    At my shop I'm kind of a stickler for proper documentation. It takes a few extra minutes to do, BUT I've found that the quality of my customer relations rises to the quality of the work we do. That way we don't get customers who scam us. AND the customers who already like us love us more because we're on top of things and don't lose important information.
    Wtf. If your LBS demands "documentation" like you do. Go ahead and find a new one.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  7. #7
    Senior Member
    Join Date
    Dec 2004
    Location
    Athens, Ohio
    My Bikes
    Custom Custom Custom
    Posts
    5,104
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Most shops will take care of it. We never ask for documentation if someone took their bike in for an emergency repair. Most of the companies in the industry are fairly good about granting warranty's so i wouldn't worry about it too much

  8. #8
    Senior Member Bill Kapaun's Avatar
    Join Date
    Feb 2007
    Location
    Mid Willamette Valley, Orygun
    My Bikes
    86 RockHopper,2008 Specialized Globe. Both upgraded to 9 speeds.
    Posts
    7,136
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    As far as "documentation", your selling LBS should be willing to make a phone call to the other LBS.

  9. #9
    Chieftain
    Join Date
    Feb 2008
    Location
    Oakland
    My Bikes
    2012 Cannondale CAADX 105; Wabi Classic Fixed Gear
    Posts
    545
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    took it in to the shop where I bought the bike. fixed under warranty, no questions asked; i'll be riding by wednesday....yet another reason to pay the extra to buy local...

  10. #10
    META Severian's Avatar
    Join Date
    Aug 2005
    Location
    Madison, WI
    My Bikes
    Gary Fisher Aquila (retired), Specialized Allez Sport (in parts), Cannondale R500, HP Velotechnic Street Machine, Dented Blue Fixed Gear (retired), Seven Tsunami SSFG, Specialized Stumpjumper Comp Hardtail (alloy version)
    Posts
    945
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by operator View Post
    Wtf. If your LBS demands "documentation" like you do. Go ahead and find a new one.

    No we don't demand "documentation" on the part of our customers. We demand it on the part of our mechanics. And being a mechanic at a shop where we really want good documentation on our repairs makes my life SO much easier.

    It means I don't have to tell a pissed off customer who has been waiting for a repair to come in or call tomorrow, or a few days from now, when the mechanic they've been working with is working. It means that they get an answer NOW and not later. Usually this makes them much happier.

    And, I will make no assumptions here, if customers were more hip to how the bike industry works they'd realize that some companies are pretty cool about covering warrantee and some companies won't do crap for you unless you've got ammo to come at them with their own problem... Hence, documentation.

  11. #11
    META Severian's Avatar
    Join Date
    Aug 2005
    Location
    Madison, WI
    My Bikes
    Gary Fisher Aquila (retired), Specialized Allez Sport (in parts), Cannondale R500, HP Velotechnic Street Machine, Dented Blue Fixed Gear (retired), Seven Tsunami SSFG, Specialized Stumpjumper Comp Hardtail (alloy version)
    Posts
    945
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by humboldt'sroads View Post
    took it in to the shop where I bought the bike. fixed under warranty, no questions asked; i'll be riding by wednesday....yet another reason to pay the extra to buy local...
    Good on you!

  12. #12
    Chieftain
    Join Date
    Feb 2008
    Location
    Oakland
    My Bikes
    2012 Cannondale CAADX 105; Wabi Classic Fixed Gear
    Posts
    545
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Update: (pissed...) so I pick up my wheel today; they tell me they re-packed my hub and found no real problems with the freewheel...weird. I am skeptical. I get home, put on wheel, turn pedals: no "click-click-click" from freewheel, just a rough and obvious grind in two spots in the rotation, so bad that it catches the chain and spins the pedals! It is absolutely beyond me how they could have "found no problem" and given me my wheel back, knowing that I'd (obviously) be right back in. It's going to take every ounce of decency in me to go back in there tomorrow with my wheel and ask them nicely to actually do their job and take care of obvious warranty matters properly. I am more than justified to ask them to pull a freewheel off of another felt in the store so I can get back on the road right?? (They've already cost me 3 days to do absolutely nothing...)

  13. #13
    Who is Austin Dunbar?
    Join Date
    May 2006
    My Bikes
    Litespeed Icon, Gunnar Sport, Eddy Merckx MX Leader, Trek Domane 4.x
    Posts
    198
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by humboldt'sroads View Post
    Update: (pissed...) so I pick up my wheel today; they tell me they re-packed my hub and found no real problems with the freewheel...weird. I am skeptical. I get home, put on wheel, turn pedals: no "click-click-click" from freewheel, just a rough and obvious grind in two spots in the rotation, so bad that it catches the chain and spins the pedals! It is absolutely beyond me how they could have "found no problem" and given me my wheel back, knowing that I'd (obviously) be right back in. It's going to take every ounce of decency in me to go back in there tomorrow with my wheel and ask them nicely to actually do their job and take care of obvious warranty matters properly. I am more than justified to ask them to pull a freewheel off of another felt in the store so I can get back on the road right?? (They've already cost me 3 days to do absolutely nothing...)
    The problem is not the freewheel. It is the freehub body that the freewheel (cassette) goes onto. They can't just "pull another freewheel off of another felt". They will need to repair the freehub by most likely replacing the hub or at the very least the freehub body. The best "instant" fix is if they pull the whole rear wheel from an identical bike and send your wheel back to Felt for warranty replacement.
    And I wanna play a little game I like to call "Block My Spike" with Misty May. - House

  14. #14
    Senior Member
    Join Date
    Aug 2007
    Posts
    511
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Pb_Okole View Post
    The problem is not the freewheel. It is the freehub body that the freewheel (cassette) goes onto. They can't just "pull another freewheel off of another felt". They will need to repair the freehub by most likely replacing the hub or at the very least the freehub body. The best "instant" fix is if they pull the whole rear wheel from an identical bike and send your wheel back to Felt for warranty replacement.
    If it's a Shimano part ... yes they could. And then they could just order a replacement freehub body.

  15. #15
    Chieftain
    Join Date
    Feb 2008
    Location
    Oakland
    My Bikes
    2012 Cannondale CAADX 105; Wabi Classic Fixed Gear
    Posts
    545
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Problem solved...again.
    Yes, it was the freehub body, which is what I meant. They did as I had hoped (firmly and strongly urged them to do...) and pulled the rear wheel off an identical bike and put my cassette and tire on it to use while they take care of my warranty. I have to "baby" their brand new loaner wheel for the weekend, but I am grateful to be able to ride nonetheless; though I'm still a little hot about how they handled the problem to begin with...

  16. #16
    IC3 Cyclist revansCAAD8's Avatar
    Join Date
    Feb 2008
    Location
    Home Is Where We Park it!
    My Bikes
    Cannondale CAAD8
    Posts
    20
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Had the exact same thing with my new Cannondale 07 CAAD8 rear freehub body. Had the bike for about 4 days (about 70 miles) when I had the sudden noise. Took to the chop I bough the bike and they took apart and didn't see anything obvious. Repacked everything, put back on bike and same noise. They then replaced the whole wheel from another new bike. Been about 130 miles on the new wheel and AOK. This too was a Shimano wheel/hub.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •