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  1. #1
    Hip to the Game. bcart1991's Avatar
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    Jul 2007
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    Cracklanta, GA
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    Kona Lava Dome, Kapu 853
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    Kudos to Park Tools

    The telescopic tube clamp on my PCS-9 recently cracked, much to my dismay.

    Hit up the Park site to inquire about a replacement, sent off the email about availability, cost, etc.

    Next afternoon (on a weekend, no less) I get a return email simply asking for my mailing address, and they would send out a replacement.

    A few days later, the part arrives in the mail, no charge to me.

    That's a quality operation they're running, for sure.
    Kotter____________GEAUX TIGERS
    Kona Lava Dome - Giant ATX990
    Kona Kapu - Pedal Force Fusion
    GT Force SS project

  2. #2
    Senior Member Old Hammer Boy's Avatar
    Join Date
    Aug 2005
    Location
    Utah
    My Bikes
    Trek, Cannondale Tandem, Surly LHT
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    Quote Originally Posted by bcart1991 View Post
    The telescopic tube clamp on my PCS-9 recently cracked, much to my dismay.

    Hit up the Park site to inquire about a replacement, sent off the email about availability, cost, etc.

    Next afternoon (on a weekend, no less) I get a return email simply asking for my mailing address, and they would send out a replacement.

    A few days later, the part arrives in the mail, no charge to me.

    That's a quality operation they're running, for sure.
    Yes, Park is a quality outfit. I've also had the same type of experiences with Topeak, Ultimate, REI, and probably some more I can't remember. In the long run, I believe it pays.

  3. #3
    affix pistol bayonets! mediccody's Avatar
    Join Date
    Sep 2006
    Location
    Milwaukee
    My Bikes
    Early-Mid 80's Peugeot Super Competition, 1981 Basso, Mid-80's Peugeot Course
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    The head on my crank puller finally stripped out after doing so many vintage cranks with filthy threads. I emailed Park, expecting to have to pay for a replacement. Instead, they did the same thing, simply asking me for my mailing address, and about a week later, I had my puller working again.

    I'm not going to hesitate to buy Park tools in the future instead of cheaper equivalents, mainly because of the free replacement policy.
    im in ur librariez.. holden ur caulfieldz!!1

  4. #4
    Commuter Animal mike_khad1's Avatar
    Join Date
    Jan 2006
    Location
    Cold Spring, NY
    My Bikes
    2006 Burley Hudson, 2008 Specialized Globe
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    i called them with a laimer issue. I asked them if they sold their tool boxes empty so I could put all of my park tools into it. They told me they do but it's really just a plain plastic tool box with park logos and stickers on it. The told me I could either buy the empty tool box or they would send me an assortment of stickers (free). I took them up on the stickers. Thanks Park Tools.
    Michael

    Work to Eat
    Eat to Live
    Live to Bike
    Bike to Work

  5. #5
    Senior Member
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    Dec 2005
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    That's Minnesota nice for ya. Us locals couldn't be more proud!
    It's not rocket surgery.

  6. #6
    Hip to the Game. bcart1991's Avatar
    Join Date
    Jul 2007
    Location
    Cracklanta, GA
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    Quote Originally Posted by Pete Hamer View Post
    That's Minnesota nice for ya. Us locals couldn't be more proud!
    You know, they could almost pass for Southerners.

    Almost...

    Kotter____________GEAUX TIGERS
    Kona Lava Dome - Giant ATX990
    Kona Kapu - Pedal Force Fusion
    GT Force SS project

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