Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Bicycle Mechanics Broken bottom bracket? Tacoed wheel? If you're having problems with your bicycle, or just need help fixing a flat, drop in here for the latest on bicycle mechanics & bicycle maintenance.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 02-26-08, 09:52 PM   #1
bcart1991
Hip to the Game.
Thread Starter
 
bcart1991's Avatar
 
Join Date: Jul 2007
Location: Cracklanta, GA
Bikes: Kona Lava Dome, Kapu 853
Posts: 408
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Kudos to Park Tools

The telescopic tube clamp on my PCS-9 recently cracked, much to my dismay.

Hit up the Park site to inquire about a replacement, sent off the email about availability, cost, etc.

Next afternoon (on a weekend, no less) I get a return email simply asking for my mailing address, and they would send out a replacement.

A few days later, the part arrives in the mail, no charge to me.

That's a quality operation they're running, for sure.
bcart1991 is offline   Reply With Quote
Old 02-26-08, 10:06 PM   #2
Old Hammer Boy
Senior Member
 
Old Hammer Boy's Avatar
 
Join Date: Aug 2005
Location: Utah
Bikes: Trek, Cannondale Tandem, Surly LHT
Posts: 1,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by bcart1991 View Post
The telescopic tube clamp on my PCS-9 recently cracked, much to my dismay.

Hit up the Park site to inquire about a replacement, sent off the email about availability, cost, etc.

Next afternoon (on a weekend, no less) I get a return email simply asking for my mailing address, and they would send out a replacement.

A few days later, the part arrives in the mail, no charge to me.

That's a quality operation they're running, for sure.
Yes, Park is a quality outfit. I've also had the same type of experiences with Topeak, Ultimate, REI, and probably some more I can't remember. In the long run, I believe it pays.
Old Hammer Boy is offline   Reply With Quote
Old 02-27-08, 11:55 AM   #3
mediccody
affix pistol bayonets!
 
mediccody's Avatar
 
Join Date: Sep 2006
Location: Milwaukee
Bikes: Early-Mid 80's Peugeot Super Competition, 1981 Basso, Mid-80's Peugeot Course
Posts: 252
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
The head on my crank puller finally stripped out after doing so many vintage cranks with filthy threads. I emailed Park, expecting to have to pay for a replacement. Instead, they did the same thing, simply asking me for my mailing address, and about a week later, I had my puller working again.

I'm not going to hesitate to buy Park tools in the future instead of cheaper equivalents, mainly because of the free replacement policy.
mediccody is offline   Reply With Quote
Old 02-28-08, 02:25 AM   #4
mike_khad1
Commuter Animal
 
mike_khad1's Avatar
 
Join Date: Jan 2006
Location: Cold Spring, NY
Bikes: 2006 Burley Hudson, 2008 Specialized Globe
Posts: 104
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i called them with a laimer issue. I asked them if they sold their tool boxes empty so I could put all of my park tools into it. They told me they do but it's really just a plain plastic tool box with park logos and stickers on it. The told me I could either buy the empty tool box or they would send me an assortment of stickers (free). I took them up on the stickers. Thanks Park Tools.
mike_khad1 is offline   Reply With Quote
Old 02-28-08, 01:00 PM   #5
Pete Hamer
Senior Member
 
Join Date: Dec 2005
Location: Minnesota
Bikes:
Posts: 415
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
That's Minnesota nice for ya. Us locals couldn't be more proud!
Pete Hamer is offline   Reply With Quote
Old 02-28-08, 09:16 PM   #6
bcart1991
Hip to the Game.
Thread Starter
 
bcart1991's Avatar
 
Join Date: Jul 2007
Location: Cracklanta, GA
Bikes: Kona Lava Dome, Kapu 853
Posts: 408
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Pete Hamer View Post
That's Minnesota nice for ya. Us locals couldn't be more proud!
You know, they could almost pass for Southerners.

Almost...

bcart1991 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 03:47 AM.