I know there are alot of complaints about your LBS etc sometimes I agree sometimes I disagree. The other day I was fixing my one wheel it was out of true no big deal, but I did not pay attention to wrench I was using and used the wrong one and by time i realized it the nipple was stripped. I figured okei I would get a wrench and take it off well I ruined the nipple to point I could not get it out so eventuly just cut the spoke. THis is my stupidity and I have no problems paying for my mistakes. So went down to SuperGo in Fountain valley I found out the length needed, used spoccaclc spreadsheet along with rim and hubinfo to find length needed. Asked if I could buy one spoke guy up front said just go to mechanic in back, so went back told him I needed a straight 14 guage black spoke 288mm length. He came back said did not have 288 but had 287 close enough it will work and just gave it to me for free. I know they are not expensive but it's the little things that make me like dealing with them. This is not first time did small things for free.