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Old 05-12-08, 10:09 PM   #1
opn2itsd
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trek carbon problems

Does trek have any history of problems with their carbon? I took my bike in for service and they found a crack in the non drive seat stay, 4 or 5 inches up from the hub, on the forward face of the tube. I haven’t wrecked. Also, the manager tried to tell some strange things, not the least of which was that the damage could have been done by the peddle of my commuter while hanging on the rack on the way to the store (two inches lower at contactin the store!!). Help!!
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Old 05-12-08, 10:26 PM   #2
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It sounds like you have a cracked frame. I'd either replace it or get it repaired.

Try Calfee for carbon repair, Trek for warranty/crash replacement.
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Old 05-12-08, 11:26 PM   #3
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No, Trek carbon (OCLV) is some of the best in the business. NASA calls up trek for carbon fiber information
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Old 05-13-08, 09:18 AM   #4
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Very early Trek OCLV frames had a number of cracking problems but that has been long since taken care of. Trek does have a lifetime warranty to the original purchaser so if you have your sales receipt, they should replace it at no cost. You will have to strip the old frame and build up the new one so, if the LBS does it there will be some cost to you.
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Old 05-13-08, 09:28 AM   #5
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Provided you are the original owner, print out Trek's policy on the matter (call them if it is not on their site) when you go back to the LBS. Shove it in the manager's face if he tries to give you any further excuses.

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Old 05-13-08, 09:40 AM   #6
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How old is the frame? Can you get some pics for us of the crack? And keep us posted on how your dealings with Trek goes.

Just out of curiosity, what if you got a recipt but you are not the original owner? Would they deny you warranty service and how extensively do they actully check?
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Old 05-13-08, 12:28 PM   #7
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Just out of curiosity, what if you got a recipt but you are not the original owner? Would they deny you warranty service and how extensively do they actully check?
BF member Luker is currently in that situation with his OCLV, I believe. Might be worthwhile to hear of his progress.

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Old 05-13-08, 04:58 PM   #8
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Unfortunately for you, Trek's frame warranty is a limited lifetime warranty, the only thing that would nullify it would be not being the original owner.
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Old 05-13-08, 05:20 PM   #9
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Fortunately you can strip everything off that broken old frame and put all your stuff on a shiny new steel frame! Mmmm...bike shopping.
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Old 05-13-08, 06:25 PM   #10
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apparently (at first bout with management) the warranty is limited in that you get a partial return if you crash (or otherwise break the frame). Fine, the problem is the location. To impact that spot, it would have to come from the front wheel, and honestly, how much force could that be? Espeacially if i didn't even notice!! Your talking about a soloist who enjoys having a good bike rather than someone anywhere near a competative rider. I really don't think i'm going that fast.
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