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Old 07-09-08, 08:16 AM   #1
kdogkodiak
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Fuji Frame Problem

So I may be in the market for a new frame. As I applied the rear brake yesterday I felt a "pop." Assuming it was the rear brake cable, I came to a stop at the bottom of the hill and noticed the rear cable stop had "popped" off the frame. It appears that it was held on by 2 small rivets and also glued or integrated into the finish of the bike. I assumed it woud be under warranty (despite the threads about Fuji's less-than-stellar customer service). When I went to Performance (no comments please), I was told that this would not be covered under warranty because the problem was due to my sweat.

Now I know that I sweat, maybe more than some, but shouldn't a bike be manufactured in such a way that it can stand up to this? I wash my bike about every third ride, don't ride in the rain, and lubricate it regularly. I have also had the cables and housings replaced several times. This bike has about 14,000 miles on it and I thought it would last a lot longer.

My questions for all of you. 1) Has this happened to one of your frames? If so, what type of frame was it and was it covered under warranty? 2) What are my chances of getting Fuji to consider this a problem covered by their "Lifetime Warranty?" 3) How should I proceed?
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Old 07-09-08, 08:35 AM   #2
sch
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Note to self: never ever think about Fuji bike again. A bike frame that is sensitive
to sweat? Jeez, who'd a thought? If it popped off the top tube and there are holes
there you could probably use something like a rivnut to reinstall with a bit of JB weld
or similar mondo epoxy under neath. Would not look great but would salvage the
ride. I assume an AL frame, not CF.

I have seen a number of CF frames a few years old with cover coats that look less
than stellar, and older bonded tube CF frames from the '90s had severe cosmetic
and sometimes structural problems at the bond between the CF tubes and the metal
lugs.
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Old 07-09-08, 08:45 AM   #3
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I'd send a link to this thread to Fuji/Performance customer service and tell them to watch what the impact of not standing behind your product.
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Old 07-09-08, 08:47 AM   #4
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This is a carbon frame so I don't think I'd feel comfortable disrupting the integrity by installing any type of nut (now questioning how much "integrity" it had to begin with). Still hoping to speak to another Fuji dealer and maybe get it covered under warranty. I know that Fuji frames are not among the highest-end frames, but this might add to all those urban myths about carbon...susceptible to sun damage, fatigue, and now sweat?
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Old 07-09-08, 08:50 AM   #5
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I'd send a link to this thread to Fuji/Performance customer service and tell them to watch what the impact of not standing behind your product.
Thanks for that! I still plan to speak to the shop where I purchased the bike (another Performance). If I continue to get the runaround I will be yet another member of the anti-Fuji club I have seen voice their opinions on this forum in the past.
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Old 07-09-08, 01:46 PM   #6
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I sent Fuji an e-mail when I was starting to upgrade/renovate my 1984 Club Fuji, asking for some basic information about the bike. I never received a response, not even an acknowledgment of my message. Much as I like my vintage bike, I would never consider buying a new(er) Fuji now.
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Old 07-09-08, 07:01 PM   #7
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Another one that won't buy a Fuji. Not sure if they're any way affiliated with the Fuji camera people but after the way I was hosed on my new camera I'd never own another Fuji branded product. Talk about miserable customer support.

That POS digital camera is still sitting on my desk waiting for me to take a hammer to is POS self.

Be sure that you send the link to this thread to them.
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Old 07-09-08, 09:21 PM   #8
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Originally Posted by kdogkodiak View Post
This bike has about 14,000 miles on it and I thought it would last a lot longer.

My questions for all of you. 1) Has this happened to one of your frames? If so, what type of frame was it and was it covered under warranty? 2) What are my chances of getting Fuji to consider this a problem covered by their "Lifetime Warranty?" 3) How should I proceed?

I would really like to know the model and year of this bike?
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Old 07-10-08, 07:34 AM   #9
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I would really like to know the model and year of this bike?
It is a 2005 Fuji Professional (full carbon).
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