I just bought a brand new Kona Smoke Bike a week ago.
I bought it at the local bike store and rode it home.
However, as soon as I started riding it the gear didn't shift right at all.
Kept making noises, changing gear on its own etc... I almost fell from the bike on the hill.
I called the bike shop and told them I wanted to bring the bike in so they can check.
I was expecting that to a quick adjustment.
I brought my bike in the store, they told me to wait for 10-15 min.
Then told me they can't find the problem and can't fix it that day so I had to leave the bike there.
Next day I got a phone call from them, they told me
"Crank has a dent so we have to replace the parts. We have to order it from Kona so you have to wait."
I was shocked that they sold me a bike that had broken part on it.
How could they miss something like that? Or bent on crank is common problem that mechanics can easily miss?
I did test ride on other bike and the other bike had pedals that were bent too. This makes me worried about the quality control at the bike store.
This was my first time buying a bike.
I am not sure if this is common things for the bike store to sell bike that has dent on crank.
The bike store told me during the display time it happens sometimes.
He said the bike stand doesn't take the wheel size well and that might have casued it which did not make any sense.
When I buy a brand new bike, I expect the bike to have no broken parts and have few adjustments after a month and I should be able to ride that bike with trust and joy.
I don't know anything about bike and just makes me worried that the bike store sells the bike with broken part without testing it before I left with the bike.
Do you think I should get my money back?
Or I'm being too paranoid about it I shouldn't worry about it and get that bike from the bike store.
I would greatly appreciate your opinions on this.