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Old 06-14-09, 08:28 PM   #1
ls01
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broken madone5.2

Today, as I was riding, I felt/heard a clunk comming from the drive train on my bike. I stopped to examine it and after some poking around found that the dropout has pulled out of the rear chain stay, not completely but about 1/4 inch or so. it moves in and out thus the clunk noise.
So, my question is do I have to send this back to trek for repair? or can a shop do it?


(edit) I purchased this frame second hand, although it is in like new condition. so there will be no warenty on it. also it is a 06 model sowarenty would have expired anyway.

Last edited by ls01; 06-14-09 at 08:49 PM. Reason: extra info.
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Old 06-14-09, 08:35 PM   #2
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Send it to Treck NOW. This is a warranty issue and should not cost you anything.

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Old 06-14-09, 08:46 PM   #3
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unfortunately I am the second owner of this particular frame so no warenty. sorry I should have put that in the original question.
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Old 06-14-09, 08:54 PM   #4
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Yeah send it in, but first check with your shop to see if they can do it.
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Old 06-15-09, 08:02 AM   #5
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Happened to a buddy's front fork dropout 3 years ago. It's a bad glue issue. Trek should warranty it regardless of original owner especially if you run it through a Trek dealer.
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Old 06-15-09, 05:55 PM   #6
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capwater
I hope you are right I dropped it off this morning, I had to leave town for work. They said they would call me in a couple of days and tell me what Trek says.
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Old 06-15-09, 07:47 PM   #7
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Trek still having those problems? Happened many years ago to my OCLV mountain bike, although in my case it was a seat stay pulling out of the dropout. My buddy was with me who happened to be the mechanic from the shop I bought it from, and he was able to get us home by whacking it back in with the artful use of a rock. On receipt back in Wisconsin, Trek had the nerve to insinuate that there was nothing wrong with the frame, until my buddy got on the phone with them and told them what he had done to get us home, and how to whack it with a mallet to make it come out again....Trek guy comes back and admits the glue was gone but that was the end of my warranty (lifetime my ass, that was not the first glue failure, was actually on a replacement frame!). Trek hasn't seen a dime from me since...
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Old 06-16-09, 07:07 PM   #8
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TREK said $120.00, 2 to 3 weeks. not too shabby.
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Old 06-16-09, 07:12 PM   #9
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TREK said $120.00, 2 to 3 weeks. not too shabby.
Except for their original workmanship...
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Old 06-16-09, 09:04 PM   #10
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Except for their original workmanship...
Most of that is shipping if it goes back to Wisconsin.
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Old 06-17-09, 04:45 AM   #11
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Most of that is shipping if it goes back to Wisconsin.
I was only referring to the shabby part (and to weasel with the warranty).
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Old 06-17-09, 05:12 AM   #12
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That is kind of what I figured too. if I had calfee fix it I would be shipping it to him for that amount plus the repair. plus it gets fixed by the original manufacturer his way. I figure they know thier product better than anyone else.
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Old 06-17-09, 05:21 AM   #13
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Trek still having those problems? Happened many years ago to my OCLV mountain bike, although in my case it was a seat stay pulling out of the dropout. My buddy was with me who happened to be the mechanic from the shop I bought it from, and he was able to get us home by whacking it back in with the artful use of a rock. On receipt back in Wisconsin, Trek had the nerve to insinuate that there was nothing wrong with the frame, until my buddy got on the phone with them and told them what he had done to get us home, and how to whack it with a mallet to make it come out again....Trek guy comes back and admits the glue was gone but that was the end of my warranty (lifetime my ass, that was not the first glue failure, was actually on a replacement frame!). Trek hasn't seen a dime from me since...

well then I guess I can understand why you are anti Trek. I dont understand why that was the end of your warranty though. If it had something to do with your buddy hammering the drop out back in then why hold Trek accountable for that? but like I stated I didnt buy it new, I got a good deal on a frame someone was parting out and even now with the repair it still is a good deal. If you concider that I was going online to look at a bikes direct imortal or motobecane frame. and got the madone frame for less money than they cost. shipped.
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Old 06-17-09, 06:06 AM   #14
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well then I guess I can understand why you are anti Trek. I dont understand why that was the end of your warranty though. If it had something to do with your buddy hammering the drop out back in then why hold Trek accountable for that? but like I stated I didnt buy it new, I got a good deal on a frame someone was parting out and even now with the repair it still is a good deal. If you concider that I was going online to look at a bikes direct imortal or motobecane frame. and got the madone frame for less money than they cost. shipped.
They apparently thought I was too rough on the bike, not that it was their sloppy glue jobs, they just apparently decided on the third failure to end my warranty. That was my first introduction to the concept that a lifetime warranty didn't mean my lifetime, but rather their interpretation of what the resonable lifetime of the bike sale was in their opinion (ps Which was not the way it was sold FWIW, and often even today with "lifetime" warranties is an unclear point to the consumer, I've known better for quite a while now, but it's not intuitive).

My buddy simply got us home without walking 15 miles due to Trek's poor workmanship, not his fault. He was somewhat amazed also by their bad attitude, had to actually walk them through on the phone what he had already written out for them, which they apparently couldn't check out without calling him and saying he essentially didn't know what he was talking about. He certainly did, one of the best bike techs around, even wrenched for the pro Bianchi mtb team.

I might have actually been able to do something about the warranty, but it hasn't failed since (but I don't use it but for very mild single speeding now and only very occasionally, I don't really trust it). It was the crappy comment to a customer who was on his second Trek, a very expensive one at that (my first good road bike is my 2300 which I still have and never had a problem with); a virtual invitation to never come back. So I haven't. Their loss. Have bought six other new bikes since, from others. Recently I had problems with two Santa Cruz bikes (the Nomad and newest Heckler). The Nomad was out of warranty but they still provided a frame no charge due to a manufacturing defect, and took care of the Heckler under warranty with awesome customer service.

Like I say, f*ck Trek.

I understand you are happy, but Trek could have also just offered to do the warranty work gratis for their bad workmanship (clearly a glue failure isn't your fault).

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Old 06-17-09, 11:52 AM   #15
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In my personal opinion, stuff like this should NEVER happen, regardless of written warranty stipulatoins. I feel that a company should fix this sort of stuff regardless of ownership status. It's obviously a defect and should be fixed by a reputable company at no charge.
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Old 06-17-09, 02:03 PM   #16
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In my personal opinion, stuff like this should NEVER happen, regardless of written warranty stipulatoins. I feel that a company should fix this sort of stuff regardless of ownership status. It's obviously a defect and should be fixed by a reputable company at no charge.
120 isnt bad at all.

As far as the warranty, Trek has one of the best ones on the market. Ive seen 10 year old bikes get replaced with 5 and 6 series madones. Ive also seen a big guy crack 2 fuel ex frames and finally get a remedy because thats what he should have bought in the first place. This is an issue of where liability starts and ends. It ends with the original owner because it would be inefficient to make Trek liable for whatever use(and miss use) the 1st owner caused and Trek had no control over. This is mildly adressed with RedShield which is transferable. Also its pretty common knowledge that lifetime doesnt mean 'your' lifetime.

That is a different issue from extending the warranty to 2nd and so on owners. This is the same issue as with textbooks. Why do you think new editions come out? because then there would be no point in anyone ever buying a NEW textbook, which means publishers wouldnt make any money. Which means that no NEW information would ever published. Im sure all of this is making sense, since you must be pretty good if you can 'obviously' see that it was a defect from a couple lines of text, no pictures, and unknown information from the use of the first owner over an unknown period of time.
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