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Old 10-19-09, 11:42 AM   #1
Gnarboots
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Ultegra shifter XT derailleur 11-32 "issues"

Hi - Sorry if this subject has been covered to death, but I can't find suitable answers in a search, so...
A customer wants a 9-sp. 11-32 cassette on her road bike w/ Ultegra shifters. I'm trying out an XT top-normal Shadow rear derailleur, and no matter how the cable tension is dialed in, it just won't work. Either works one way then hesitates on the up-shift or the down-shift, but can't get it to do both well. What's going on? All threads I've found just say, "Yeah, that combo will work just fine", but this one doesn't. Is it the Shadow model? Am I better off w/ a low-normal (RapidRise) derailleur? Please help! This job is due soon! Thanks!
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Old 10-19-09, 11:53 AM   #2
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before anything else try checking the rear dérailleur hanger and makes sure it not bent. if so replace the hanger or get it strengthen .
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Old 10-19-09, 12:07 PM   #3
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The Ultegra shifter is nine speed, correct?
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Old 10-19-09, 12:19 PM   #4
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1-800-423-2420. Option 2. Have your Shimano account # and part numbers ready. I don't see why this combo wouldn't work, but there may be some sort of weird incompatibility issue of which I am unaware.
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Old 10-19-09, 12:25 PM   #5
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Sorry if I sound like a broken record but have you tried a new cable and housing?
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Old 10-19-09, 01:51 PM   #6
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Assuming you have gone through the basic derailleur set up, and your shifter and cassette are 9 speed...

Check the cables for any excess friction and to ensure all housings are proper SIS style 'compressionless' housing
Check the derailleur hanger alignment (as mentioned by bikeman715)
Check that the cable is prioperly routed through the derailleur pinch bolt (running it on the wrong side will give you weird issues)

The Ultegra shifters/XT R. derailleur is pretty much a standard setup for touring bikes. It should work!
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Old 10-19-09, 02:39 PM   #7
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I'd shoot some WD40 into the shifters just because.

Al
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Old 10-19-09, 03:02 PM   #8
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Crummy 9-speed cassettes also cause shifting problems like that. I had a 9-speed Nashbar cassette that I couldn't make work- exactly the same symptoms. A real Shimano cassette fixed the problem.
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