Join Date: Apr 2009
Location: New Rochelle, NY
Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter
Mentioned: 10 Post(s)
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You asked if it was reasonable to expect shoddy work, and I don't know if it is or not, but can say that there's lots of it out there. That's why so many serious riders insist on doing their own work.
Whether you put up with it is up to you. In this case, I'd go back and politely ask for an explanation, and make any future patronage of this shop contingent on what they have to say for themselves.
BTW- a bit of general advice. Don't bring other peoples bikes to a third party or shop for service. You're unnecessarily putting yourself in the middle of what can turn out to be a bad situation. If a friend asks you to work on his bike, and it involves something beyond your capability, have him bring it to someone else himself. It's fine to recommend someone else, but don't act as a go between and risk getting squashed.
An ounce of diagnosis is worth a pound of cure.
“Never argue with an idiot. He will only bring you down to his level and beat you with experience.”, George Carlin
“One accurate measurement is worth a thousand expert opinions”
- Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance