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Old 02-26-10, 05:35 PM   #1
michael k
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I don't think this is going to work

My new crankset arrived and...




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Old 02-26-10, 05:42 PM   #2
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It'll definitely make for an interesting ride.

One of the arms is defective, or maybe the company changed how they phase the spindle and gave you a mixed set. Time to an email to customer disservice.
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Old 02-26-10, 05:47 PM   #3
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Well, now I've seen everything! I had no idea that could ever be an issue.
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Old 02-26-10, 05:58 PM   #4
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This was an ebay purchase.Both seller and Manufacturer been contacted and the seller said to call back Monday.
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Old 02-26-10, 06:25 PM   #5
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1st time i see stuff like that ever... are u sure one of your friends is not playing a prank on you?
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Old 02-26-10, 06:29 PM   #6
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eighthinch...why am I not surprised.

pay cheap, usually get cheap.
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Old 02-26-10, 06:42 PM   #7
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eighthinch...why am I not surprised.

pay cheap, usually get cheap.
That might be unfair. This almost certainly isn't the result of sloppy manufacturing, which might account for an error of a degree or so. There was probably a design change implemented at one point, and 2 arms from different generations were mixed in one box, either in the packing room of the maker or the seller here in the USA. It's comparable to getting two different length crank arms in one box, something I've seen occasionally with all brands including Shimano and Campagnolo.
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Old 02-26-10, 06:44 PM   #8
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Old 02-26-10, 06:57 PM   #9
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Likely a manufacturer that makes cranks to be compatible with both types.
Shimano (and some others) have the square oriented as a diamond when the arm is held vertcal.
Truvative(and some others) appear as a square. Probably a packaging error.

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Old 02-26-10, 07:28 PM   #10
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eighthinch...why am I not surprised.

pay cheap, usually get cheap.
Cause we all know that paying top dollar guarantees what?
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Old 02-26-10, 07:36 PM   #11
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Likely a manufacturer that makes cranks to be compatible with both types.
Shimano (and some others) have the square oriented as a diamond when the arm is held vertcal.
Truvative(and some others) appear as a square. Probably a packaging error.
Looks like Eight Inch has cranks oriented both ways

http://cgi.ebay.com/EIGHTH-INCH-CRAN...item20aec46ee3

http://cgi.ebay.com/EIGHTH-INCH-CRAN...item20af9d43f7

This would make the scenario of a packaging error more likely.
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Old 02-26-10, 07:51 PM   #12
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It's their answer to Biopace. Don't you know this is the most ergonomic design, ever?
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Old 02-26-10, 08:17 PM   #13
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Cause we all know that paying top dollar guarantees what?
usually it provides higher quality assurance.

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Old 02-26-10, 08:30 PM   #14
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I've always thought it would be a fun prank to play on someone with an ISIS, Octalink, or external BB crank to change the position of a crank arm by by one flute and see how long it takes them to figure it out. Anyone ever tried it?
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Old 02-26-10, 08:33 PM   #15
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it's their answer to biopace. Don't you know this is the most ergonomic design, ever?
lol
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Old 02-26-10, 08:59 PM   #16
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I've always thought it would be a fun prank to play on someone with an ISIS, Octalink, or external BB crank to change the position of a crank arm by by one flute and see how long it takes them to figure it out. Anyone ever tried it?
Too obvious, stick with the tried and true ball bearing in the toptube.
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Old 02-26-10, 09:03 PM   #17
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it's their answer to biopace. Don't you know this is the most ergonomic design, ever?
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ride it like it is. Don't be like everybody else.
lol
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Old 02-26-10, 09:08 PM   #18
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usually it provides higher quality assurance.
Tell that to a Lexus owner.
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Old 02-26-10, 09:59 PM   #19
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I can't stop laughing.....This one wins a prize!!
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Old 02-27-10, 06:06 AM   #20
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I've always thought it would be a fun prank to play on someone with an ISIS, Octalink, or external BB crank to change the position of a crank arm by by one flute and see how long it takes them to figure it out. Anyone ever tried it?
If the rider is using clipless pedals and is just a little bit more than clueless they'll notice right away. Any minor crank damage or offset is *very* noticeable.
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Old 02-27-10, 10:30 AM   #21
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Tell that to a Lexus owner.
I think higher-end products usually means lower number of defects -- and I think most people would be agree except those wishing to pick a fight online.

Note that I used the word usually in all my statements here and that my original statement was made prior to the realization that this was just a simple packaging error and not a manufacturing error, so this is all moot.
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Old 02-27-10, 11:43 AM   #22
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just a simple packaging error
What is realy frustrating (and I should of made it more clear) is the level of coustermer service.So far has been zero.Last time i dealt with a "packaging error" not only did the company quickly send a reply email but they called me on the phone and sent a new package next day air at there expense. This was on a friday in the evening and was impressed even more.
Instead I get "Call back Monday".Maybe If I lower my expectations i'll be less disapointed.
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Old 02-27-10, 12:02 PM   #23
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What is realy frustrating (and I should of made it more clear) is the level of coustermer service.So far has been zero.Last time i dealt with a "packaging error" not only did the company quickly send a reply email but they called me on the phone and sent a new package next day air at there expense. This was on a friday in the evening and was impressed even more.
Instead I get "Call back Monday".Maybe If I lower my expectations i'll be less disapointed.
Call back Monday, for an issue called in on Friday isn't unreasonable. Possibly the right person was out, and after all Monday is the next business day. In that case "where can we call you on Monday?" would have been better, but I think either way the company deserves 1-2 business days to respond.
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Old 02-27-10, 12:43 PM   #24
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I think higher-end products usually means lower number of defects -- and I think most people would be agree except those wishing to pick a fight online.

Note that I used the word usually in all my statements here and that my original statement was made prior to the realization that this was just a simple packaging error and not a manufacturing error, so this is all moot.
Weren't you the one who went right for the denigration of EigthInch. Pulled out the jump to conclusion mat a little quick, didn't you.

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Call back Monday, for an issue called in on Friday isn't unreasonable. Possibly the right person was out, and after all Monday is the next business day. In that case "where can we call you on Monday?" would have been better, but I think either way the company deserves 1-2 business days to respond.
We live in an era where the expectation is for instant gratification.
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Old 02-27-10, 01:33 PM   #25
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Call back Monday, for an issue called in on Friday isn't unreasonable. Possibly the right person was out, and after all Monday is the next business day. In that case "where can we call you on Monday?" would have been better, but I think either way the company deserves 1-2 business days to respond.
That's weak customer service anyway you look at it. The proper way would be to take the customers name/information and forward and make sure it gets read by the person who needs to read it. *That's* customer service.
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