I bought a bike this summer, first one since i was a kid. I feel like i am having issues with it. I got a bike at 14 and had it for 15 years, never had a single problem or adjustment... Now with this new bike, I've been back to the store again and again with issues.
It's a cypress R (Giant) bike. I was told when I bought it that it would need to be adjusted as i rode it (since it was new) but, I've been back to the store about 5 times now, and ridden it 100s of kms over the summer...and it doesn't seem to be "settling" into just plain working.
It seems like every time i ride it, one gear or another starts rubbing someplace and it makes noise. When i bring it in they just adjust it for me and don't say that anything else is wrong.
I am not sure how picky is should be about noise. I realize it is a mechanical thing, so it is going to make some noise... But it seems to me that it is too loud for a brand new bike. I feel like clicks and clacks keep popping up and going away.
Could it be because i take the back wheel off to put it in my car that it is getting messed up?
I really just don't know ANYTHING about bike mechanics. At the moment, when i take it in they don't charge me, since i have one year's free service. But i am worried that when my service is up next summer, I am going to be stuck with a bike that needs to be adjusted every day, and i will be the one who has to pay for it then.
Anybody know what might be going on here? Or might I just be being too picky in thinking that all the gears should work (except for crossed of course), all the time?
Also, do i have any recourse if i don't like the shops service? I know I have a Giant warranty, but i can't find a phone number, email, or anything for their customer service.
Thanks so much bike savy friends