So I take my road bike to my LBS for a pretty major tune-up. One of the things they're supposed to do is tighten all the components and clean the bike. Part of that means removing the pedals to give them a good cleaning and also to lube them.
After I picked up my bike, I started out for a pretty long ride, only to have one of the pedals fall off after less than 20 minutes. Fortunately it didn't cause an accident, but as I was on the side of the trail trying to get the pedal back on, I realized that the other pedal was barely attached. It was obvious the mechanic had simply started threading them on by hand but then forgot to go back and tighten them. They weren't even remotely close to being on all the way.
I went back to the shop and told the mechanic what happened, and when he asked what he could do to make things right, I said I think I deserved a refund for the tune-up. Granted, every other part of the tune-up appears to be just fine. And how, really, do you calculate the individual value of attaching the pedals properly? To me either the whole thing is done well or it's not (and I won't even go into the fact that they failed to true one of the wheels, which I caught right after leaving the shop and had them fix before my ride). The mechanic balked and said, "It's just one of those things." Yeah, it's one of those things that could have injured me terribly had it happened while I was standing up cranking hard at a high speed.
Maybe I'm just old fashioned, but I think people should stand behind their work and give people their money back if they don't get what they paid for. Am I being unreasonable expecting a bike shop to give a full refund in a situation like this?