Shmano Craziness and recall
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Shmano Craziness and recall
OK I was looking at upgrading my crank on my 95 gt (its 18 years old) and noticed on sheldon browns site that eh altus c90 cranks are "recalled"
I was looking for information about chain line etc.
so I called Shimano America and asked them about it. they said yes its true and they will replace the cranks, front mech and chain with brand new altus stuff and labor to remove and replace free at a shimano dealer, then gave me a list of local dealers
So I called a local shop and they said Yup bring it by.
than later I just put new/ different cranks on later if I want. but either way I get a new chain and bb and
What I can't do is get a credit for the stuff and use it to buy better stuff, but I bet I can get him to put a differnt fron mech that I bought on.
I was looking for information about chain line etc.
so I called Shimano America and asked them about it. they said yes its true and they will replace the cranks, front mech and chain with brand new altus stuff and labor to remove and replace free at a shimano dealer, then gave me a list of local dealers
So I called a local shop and they said Yup bring it by.
than later I just put new/ different cranks on later if I want. but either way I get a new chain and bb and
What I can't do is get a credit for the stuff and use it to buy better stuff, but I bet I can get him to put a differnt fron mech that I bought on.
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oh ...
I just bought a deore front mech (I hate typing derailleur) on ebay. so why have him put the altus on just to take it off and so I put the deore on and readjust the upper and lower limits.
I just bought a deore front mech (I hate typing derailleur) on ebay. so why have him put the altus on just to take it off and so I put the deore on and readjust the upper and lower limits.
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I don't think it's general etiquette, but I just americanize chop up derailleur into derailer.
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Are these cranks clearly labeled "Altus C90" or is it one of those deals where you have to look at special manufacturer stamps and look up a code in a table on a secret website or something?
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no secret code, just a call to shimano America. I googled shimano customer service.
Phone
Shimano American Corp.
(949) 951-5003
here is the link on the sheldon brown site that got me thinking.
https://sheldonbrown.com/bbsize.html. looks like the 1995 'A' named mtb bike cranks are bad
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#13
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If you want to upgrade cranks, the shop might give you some kind of credit for the new, warranty replacement Altus crankset, but it would probably only be at their cost, around $15 or so.
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the shop on teh phone was like "you want to what" "return something you didnt pay for?" You want credit towards something else." I thnk my best bet may be to either just use them or try to sell them on ebay maybe with the brand new FD that I wont be using. I may call another shop and see if they can work with me.
#16
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the shop on teh phone was like "you want to what" "return something you didnt pay for?" You want credit towards something else." I thnk my best bet may be to either just use them or try to sell them on ebay maybe with the brand new FD that I wont be using. I may call another shop and see if they can work with me.
#17
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you should try to sweet talk them into something better bc that current altus crank looks like a cheap turd, imo.
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Anybody know what's wrong with them. Why they were recalled?
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the shop on teh phone was like "you want to what" "return something you didnt pay for?" You want credit towards something else." I thnk my best bet may be to either just use them or try to sell them on ebay maybe with the brand new FD that I wont be using. I may call another shop and see if they can work with me.
Crediting the new cranks back to the shop so you can buy other stuff would not be in the spirit of the recall.
Consider:
Shimano is providing the LBS for a specific crank (and reimbursing the labor hopefully) to replace a broken Shimano item; note that this is not the fault of the LBS yet they are probably taking a loss in terms of work time that could be spent on profitable repairs.
Also, the replacement item comes from Shimano; not LBS inventory, it is of no use to them in terms of resell value. You're asking them to sit on dead inventory, as well as be dishonest to Shimano regarding use of the replacement parts.
If you don't want the free cranks and labor; then don't waste the LBS' time and money. You were planning on tossing the old cranks and upgrading anyway right?-as in you were going to give your LBS some real work.
How about you do that as originally planned, and not try to take advantage of them by manipulating the intent of that recall.
Last edited by xenologer; 11-03-12 at 08:30 PM.
#20
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scooterfrog, Recalls are legal items and as such have no leeway as far as the manufacturer that initiated the recall is concerned. You maybe able to have 175 mm crankarms on the new crankset rather than 170 mm crankarms.
Brad
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I would actually side with the shop on this one.
Crediting the new cranks back to the shop so you can buy other stuff would not be in the spirit of the recall.
Consider:
Shimano is providing the LBS for a specific crank (and reimbursing the labor hopefully) to replace a broken Shimano item; note that this is not the fault of the LBS yet they are probably taking a loss in terms of work time that could be spent on profitable repairs.
Also, the replacement item comes from Shimano; not LBS inventory, it is of no use to them in terms of resell value. You're asking them to sit on dead inventory, as well as be dishonest to Shimano regarding use of the replacement parts.
If you don't want the free cranks and labor; then don't waste the LBS' time and money. You were planning on tossing the old cranks and upgrading anyway right?-as in you were going to give your LBS some real work.
How about you do that as originally planned, and not try to take advantage of them by manipulating the intent of that recall.
Crediting the new cranks back to the shop so you can buy other stuff would not be in the spirit of the recall.
Consider:
Shimano is providing the LBS for a specific crank (and reimbursing the labor hopefully) to replace a broken Shimano item; note that this is not the fault of the LBS yet they are probably taking a loss in terms of work time that could be spent on profitable repairs.
Also, the replacement item comes from Shimano; not LBS inventory, it is of no use to them in terms of resell value. You're asking them to sit on dead inventory, as well as be dishonest to Shimano regarding use of the replacement parts.
If you don't want the free cranks and labor; then don't waste the LBS' time and money. You were planning on tossing the old cranks and upgrading anyway right?-as in you were going to give your LBS some real work.
How about you do that as originally planned, and not try to take advantage of them by manipulating the intent of that recall.
I don't intend to hurt the shop in any way. And don't want their labor at all.
My best reasonable case. I remove the parts and do on over the counter swap for the parts. I then find an ethical easy to get full retail ball value for said brand new bb crank fd and chain.
Second same as above but I get less than full value. Maybe eBay or an in stock return to the shop for credit.
Then Buy what I want
Third. To just use new parts. If I can get the longer crank that's not a bad deal.
But I am losing out in this off I don't accept something for the cranks. I can't trust them even to use on a beater bike. I can't sell them becaues I know about the recall. That would be very unethical. I was never going to throw out the old ones.
Last edited by scooterfrog; 11-04-12 at 11:16 AM.
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Just pull the cranks off yourself, exchange them and sell the replacements on ebay. If you're lucky you might get the box.
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I believe the OP was referring to this recall from July of 1997. Here’s the link…
https://www.cpsc.gov/cpscpub/prerel/prhtml97/97149.html
The 1995 Giant Rincon I inherited still had its original FC-M290 42/34/24 170mm crankset (one of the recalled cranksets), but my LBS said it was too long ago and Shimano wouldn’t do anything about it.
Since I wanted different chainrings anyway (48/36/26), I opted for the cranket that I preferred (at my own expense), which has been far better gearing though I still wish it had the 24 tooth granny gear for my most menacing climbs. I could easily change the 26 tooth to a 24, but I’m managing with the 26 tooth.
https://www.cpsc.gov/cpscpub/prerel/prhtml97/97149.html
The 1995 Giant Rincon I inherited still had its original FC-M290 42/34/24 170mm crankset (one of the recalled cranksets), but my LBS said it was too long ago and Shimano wouldn’t do anything about it.
Since I wanted different chainrings anyway (48/36/26), I opted for the cranket that I preferred (at my own expense), which has been far better gearing though I still wish it had the 24 tooth granny gear for my most menacing climbs. I could easily change the 26 tooth to a 24, but I’m managing with the 26 tooth.
I'll talk to another shop and do what makes sense. Thanks all for the help
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Found this...
"Shimano is voluntarily recalling the following bicycle cranks due to a potential safety problem, where the crank could break causing loss of control of the bicycle. These cranks bear the model number
FC-CT90, FC-M290, or FC-MC12"
https://www.rideyourbike.com/recalls.shtml
If this thing was like 10 years ago, shimano still have to swap the partS??? asking because I might have a bike with those cranks.
"Shimano is voluntarily recalling the following bicycle cranks due to a potential safety problem, where the crank could break causing loss of control of the bicycle. These cranks bear the model number
FC-CT90, FC-M290, or FC-MC12"
https://www.rideyourbike.com/recalls.shtml
If this thing was like 10 years ago, shimano still have to swap the partS??? asking because I might have a bike with those cranks.
#25
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ultraman6970, You need to contact Shimano. Some recalls, primarily safety related, are open ended.
Brad
Brad