Originally Posted by DocF
I guess the purpose here is to point out that there is a real lack of total effort in most shops. Perhaps it is the long hours and the limited income. Perhaps it is the fact that most of the people who work in bike shops have too much of a love of the iron and not enough love of the customer, but I've visted a lot of bike shops once. I have been back to very few and only a couple I really like to patronize.
I do wish Reverend Chuck was a wee bit closer as I've visited his place of employment and found a really good bike shop.
I think the above quote could pertain to any type of shop, selling bikes, radios or whatever. There are good and bad shops in every field.
There also seem to be trends in industries. To the people who have worked in food service, how many have worked for restaurant owners who are complete jerks? I sure have. How many have worked on the line with drunks and junkies of one sort or another? That's been every restaurant I've ever worked in.
I think the reason we cyclists find it so offensive when we run ino a bad LBS is that we have a passion
for bikes and cycling. As customers we would like to see that same passion in the people who are selling us the goods that we want, that we really, really
want. Some of us keep bikes and cycling as a central focus of our lives. Some shop employees don't. They see selling bikes and parts as a job, like any other, not as hobby or a focus of their lives. This might explain some of the lack of knowledge to the person who is really passionate about cycling.
Conversely, some people working at bike shops really love bikes and cycling. To them bikes and cycling are
a central focus to their lives. To a certain type of person working at a place that serves the needs of peoples passions gives them a feeling of superiority. Thus, they act like arrogant asses. They have the goods that you want and they know it. You have to be nice to them
From the view of someone working at an LBS, I'm sure they get a lot of gawkers, window shoppers and stupid questions. It would be enough to make anyone a little standoffish.
Then there are just good bike shops run by pleasant, well informed people. It's a good thing that there are pleanty of these around. This is where I choose to spend my money.
Funny thing is that I have seen the three types of shops mentioned above all over the world. It's not just an American phenomenon.