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  1. #1
    Senior Member cyclotoine's Avatar
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    Damaged in Shipping, beautiful Pista

    Hello all, sorry to bring this up but I wanted to ask to double check.

    This is the situation:
    I indicated that the seller should separate the wheels from the frame with cardboard
    Seller should wrap all frame tubing and all loose parts should be securred.
    Dropouts should have supports

    Seller reassures me that he is a mechanic and knows how to pack a bike.

    Bike arrive, loose handlebars and stem, frame not fully wrapped, fork had no wrap/protection. Extensive chipipng on seatstays from stem and handlebars, extensive chipping on forks from wheel.

    Now... it should be the seller who seeks any claim with the courier and the seller should compensate me for the damages from his pocket immediately.

    FYI, frame had recently been painted professionally and was flawless when purchased on ebay.
    1 Super Record bike, 1 Nuovo Record bike, 1 Pista, 1 Road, 1 Cyclocross/Allrounder, 1 MTB, 1 Touring, 1 Fixed gear

  2. #2
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    Good luck getting any money from anyone. Did this ship UPS? Unless the thing went missing in transit, your chance of getting any compensation is zero.

  3. #3
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    Yikes-better to ship frame separately from wheels etc

    Whoooo,
    Not too good-shame it happened.On cheap bikes I'll use a bike box and reinforce it,and pad everything hard with cardboard that I bind to the hard part with tape(on cardboard, not paint). I then bind hardparts to hardparts ,so I make one solid unit-nothing can move.It takes a lot of time,effort of course-$5(no kidding $5 worth of tape and zip ties). This is on a bike costing under $125 or so.
    On expensive stuff the frame will go separately in a crate made from paneling(or luan plywood from Home Depot) and 2x2".
    If the box "looks intact" then the shipper will deny any claim. They will want you to bring the box and packing material to them.
    You will have to get the seller to come thru. Best to be nice to him and hope to shame him into covering your loss. I would suggest a number that would make up for it, and then get what I could.
    I know you get lots of stuff shipped in, so none of this is new to you. I have had decent luck paying a bit more than asked for shipping with the proviso that they put more effort into packing and shipping. Something like,"I know it takes a lot of effort to pack and ship properly,so I throwing in an extra $10 for materials etc." Folks respond to $$-usually.I do this if there is a kinda delicate, expensive, frame involved-not for wheels,parts or beat up mtb frames bikes etc.
    Good luck, hope he comes thru.
    Charlie

  4. #4
    www.theheadbadge.com cudak888's Avatar
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    In addition, file a complaint on eBay - simply state that the item was not recieved in condition stated.

    After all, you bought it as repainted and mint, and you recieved a scratched up POS, eh? Might as well screw him as many ways as you can.

    Oh, and of course, worse then a negative feedback is a neutral (or positive) stating: "Bicycle was damaged due to very poor packing" - that hurts the seller more then anything else in future sales.

    -Kurt

  5. #5
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    Of ten ebay shipped bikes that have come to me.. I have had 3 with significant problems, two with issues, only one resolved to any degree. so, 50% batting average, and I added money to grease the wheels of commerce to get a better packing job, it is the self proclaimed professionals that did the worst.

    UPS will basically want the whole lot back, if you choose that route you MIGHT get back to square zero.

    If the seller is a "one time guy", does not sell often and or sells bikes even less, no hope I think. If the guy sells frequently, I have run into a situation where the killer feedback just motivates them to fold the tent, and set up a new account. ebay has been advised of this by me.. seller even had the same email address! after the change, no action.

    I comes down to this, do you want the bike still? If so, its over, maybe poor feedback at the last possible momment (helps avoid rebound neg feedback). If you can't deal with it, send it back and cancel your payment.. depending on how you paid, the hoops to jump through are formidable, read the ebay dispute section, after you read it you will want to waive ebay good bye.

  6. #6
    Senior Member cyclotoine's Avatar
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    Yeah I know, it's a pretty miserable situation. It the seller is any kind of a decent person they will refund some cash. If not the best I can do is open and ebay dispute and leave negative feedback. I do want the bike still (i'll lose a lot on shipping) and I paid a lot for shipping ($68 US is expensive to ship in country). I have contacted the seller, I noted some other issues like sand in the frame (i.e. it was sandblasted before repaint which is a no-no), the BB has been faced and he never mentioned it, and the threads weren't cleaned/chased before it was put back together.... I have my fingers crosses I won't get screwed, but this is the risk of ebay.
    1 Super Record bike, 1 Nuovo Record bike, 1 Pista, 1 Road, 1 Cyclocross/Allrounder, 1 MTB, 1 Touring, 1 Fixed gear

  7. #7
    Eater of carbs Kinetikx's Avatar
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    Quote Originally Posted by cyclotoine
    but this is the risk of ebay.
    I've recently found that Ebay is completely on the side of the sellers. They pay the bills so this is no surprise. The feedback system is seriously flawed and "payback feedback" from sellers is the biggest problem. I just had an '89 Trek shipped to me by a complete ****** who didn't even try to protect the frame from damage (there is a thread with pics on this forum). I went back and forth with this guy about compensation for his shoddy work. He offered $6 for touch-up paint. I refused this and told him it was an insult. I requested $40 for the time, paint and decal replacement. He told me to just leave negative feedback (and he would "do the same to me")- so basically I'm S.O.L. because I don't have enough "padding" in my feedback rating for a negative not to hurt.

    From now on I'm looking for bikes locally. Screw Ebay for big easily damaged stuff from people who have no clue how to package things.

    *Edit*
    And I'm making it my mission to make sure this dumbass never sells another vintage bike so make sure you never buy from "nationwide922". He had a Gazelle up for auction that never sold so I think he may try that one again- just for the people who may be doing future searches
    Last edited by Kinetikx; 02-03-07 at 08:59 PM.

  8. #8
    Bike Junkie roccobike's Avatar
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    Quote Originally Posted by Kinetikx
    From now on I'm looking for bikes locally. Screw Ebay for big easily damaged stuff from people who have no clue how to package things.
    +1 I bought one frame on ebay. The guy actually padded most of the frame, placed chocks between the forks and stays. Then he wrapped the seat post with a cylinder of bubblewrap but did not secure the ends or secure the post in the box. You can guess the rest.
    I do what Kinetikx says. I use the "distance nearest first" function on ebay for bikes and frames but typically find bikes on Craigslist and, my best source, yard sales. It's amazing what people sell at yard sales.
    Roccobike BF Official Thread Terminator

  9. #9
    Eater of carbs Kinetikx's Avatar
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    Very true. Yard sales don't give you the variety that ebay does but at least you know exactly what you are bringing home.

    And also to the OP- Good luck with the courier who shipped the bike. They are in the business of NOT paying money to people unless you can unequivocally prove that it was their fault. Not to mention the hoops they make you jump through to make a claim. Hell, I couldn't even download the FedEx claim form- it was corrupted and wouldn't work no matter what browser I used or even if I updated Adobe Acrobat. A huge p.i.t.a.

  10. #10
    biked well well biked's Avatar
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    Sorry to hear about the problem, cyclotoine-

  11. #11
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    The other option/thing worth trying is, if you have a suspicion that the packing is going to be less than satisfactory, and that you're getting gouged on shipping, is to check if anyone on the board is local -- I know I'd be happy to help someone by picking up a frame and getting it packed + shipped correctly. I figure its good karma to help someone get their bike, and who knows, maybe someone will do the same for me in the future.

  12. #12
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    $68 for shipping is plenty for shipping

    $68 certainly was enough for shipping. Most sellers try to keep shipping down figuring to eat the labor/shipping materials to encourage bidding. He certainly didn't-especially considering he probably gets a shipping discount since he runs an actual business.
    You are at his mercy unfortunately with the way feedback is set up-retaliation etc.
    Luck,
    Charlie

  13. #13
    Senior Member wahoonc's Avatar
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    Quote Originally Posted by avenan
    The other option/thing worth trying is, if you have a suspicion that the packing is going to be less than satisfactory, and that you're getting gouged on shipping, is to check if anyone on the board is local -- I know I'd be happy to help someone by picking up a frame and getting it packed + shipped correctly. I figure its good karma to help someone get their bike, and who knows, maybe someone will do the same for me in the future.
    +1!
    I know I would be glad to help out a fellow BF member....but no good stuff seems to ever be for sale around here I have had a total of 6 bikes shipped to me in the past year. Two from Ebay, one from a bike shop and three from fellow BF'ers. Of the two from ebay one was packaged very well, the other supposedly "professionally" packed was damaged (and I did not waste time on a claim) all they did was pull the major parts off and stuff it in a box full of peanuts. The ones from the bike shop and BF'ers were all very, very well packed and arrived in excellent condition. I have about given up on Ebay as a source of complete bikes. The prices for the stuff I like keep going up and the shipping is exceeding the purchase prices. For what shipping runs on a few items I could afford a round trip and a weeks motel in an area where the good stuff is

    Aaron
    Last edited by wahoonc; 02-04-07 at 10:18 AM.
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  14. #14
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    Your experience with damaged shipping of complete bikes is the reason I am a frame/fork only buyer and seller. I know a complete bike can be well packed to avoid damage, as I have received some packed very well that arrived with no problems. However, the last four complete bikes I received were damaged in transit.

    Three were due to poor packing by the seller (handlebars and stem left to scrape the frame that was not well-protected; wheel laid against the rear chainstay with nothing to prevent the wheel from rubbing off the paint; and completely naked in the box with wheel and bars left to bang it around) and the fourth which was smashed by UPS in spite of excellent packing.

    In the first three cases, I asked for adequate protection and detailed the remedy but still got what I got. In the last case, UPS destroyed the box and the bike and wheels were damaged. The seller immediately refunded my money and filed a claim with UPS. After quite a time with them, he just gave up and said the hassle of dealing with them, the time it took, and the aggravation wasn't worth going on with the claim. I didn't want him to get stuck with the loss as he was so good to send my money back and the damage was from no fault of his, so I parted the bike out (with full pics and description) and split the net loss with him.

    I am sometimes tempted when I see a nice complete bike on eBay or another internet forum, but if it has to be shipped I will not buy.

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