I posted about my Miyata 912 that had a fork blade bent in shipment. FedEx is denying the claim (it was insured) on the grounds that it was not properly packaged. The bike shop that packed and shipped the bike says that they've shipped "100s of bikes" that way, and they don't get damaged. I'm inclined to fault both of them, but I'm trying to figure out where the truch is. Here's the crux of the matter, I think:
The bike was shipped with the saddle, front wheel, pedals and bars removed; front wheel and bars were nestled together and zip-tied to the left front of the frame, but didn't prevent the right fork blade from being the first thing that made contact when impact crushed the upper left corner in the photo -- must've been exactly in this position. There was no cushioning material in the box (pedals and other stuff in a plastic bag roaming around free in the bottom). While there was a nylon brace between the fork ends, which did not come loose even with the impact, it didn't brace the fork ends either, as a block of wood, screws and washers might have. And the bike itself, with rear wheel in place, and other stuff hanging from one side, was free to move within the box too.
No matter what the state of packaging, it's clear that, on FedEx's watch, the box took a significant hit. Not only was the fork blade bent, but the brake block on the right side came through the end of the box, and was bent down.
So what I'd like to know from you with more actual experience of seeing how bikes are typically shipped is: was this a decent packing job, "industry standard," or is it negligent?