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Old 08-06-10, 04:16 PM   #1
mkeller234
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Niagara Cycle - SUPER fast shipping... Seriously!

For all the flack they get I felt I should post some praise. I ordered a pump for my DL-1 and some 28in tubes on Monday night. I got home from work, Friday morning and found both items on my porch. I also received an email notification the day they shipped out.

So thank you Niagara cycle for the super fast shipping. ALSO Harris Cyclery shipped some brake pads to me just as fast, but they always do.
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Old 08-06-10, 05:24 PM   #2
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I really want to order from Niagara, but I'm intimidated by that minefield of an online system they use.

I'm Luddite enough to want a phone number connected to a human being!
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Old 08-06-10, 05:34 PM   #3
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+1 - just ordered some small bits and pieces from them and received them within a week.
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Old 08-06-10, 05:45 PM   #4
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I haven't had problem with them. I typically order ~$200 or so worth of odds and ends a few times a year for my fleet of bikes, never had an issue and shipping has been with in normal norms for the distance from NY to NC.

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Old 08-06-10, 07:02 PM   #5
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I place a pretty good sized order about once a month and I have noticed that they have been terrific lately. They assemble and ship the order within a couple of days and (typically) I have my stuff a few days later going UPS ground (cheapest way).

Not only that, but their customer service has been great. They inform me if something is out of stock and give me the option of skipping, substituting or back ordering.

I don't know what got into them, but they have become very efficient and accurate.
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Old 08-06-10, 07:19 PM   #6
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I've only ordered from Niagara one time, and it was timely. Universal Cycles has some of the slower shipping I've dealt with. VO is there (seemingly) immediately after you order it though.
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Old 08-06-10, 07:55 PM   #7
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I have no complaints about Niagara. They have always met met expectations. Especially when I factor in their pricing.

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Old 08-06-10, 08:12 PM   #8
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I'm accustomed to being left hanging with most of my Niagara orders, usually a minimum of 2 weeks. The last order that I placed came within a week!

I hope it's a sign of improved efficiency, I need to place another order this weekend...
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Old 08-06-10, 08:19 PM   #9
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I'm accustomed to being left hanging with most of my Niagara orders, usually a minimum of 2 weeks. The last order that I placed came within a week!

I hope it's a sign of improved efficiency, I need to place another order this weekend...
Sorry to rain on the parade, my current order was 2 1/2 weeks ago. Still waiting. I usually order well in advance, so its not a problem. This time I am out of 27 inch gum walls, so I really was hoping to have them by now...
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Old 08-06-10, 08:24 PM   #10
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My orders have been shipped fast enough, just once UPS gets them, it's a slow trip to here,

I have had one problem where small items were thrown loose into a big box with tires, etc, and had one small item get out.
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Old 08-06-10, 08:27 PM   #11
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Sorry to rain on the parade, my current order was 2 1/2 weeks ago. Still waiting. I usually order well in advance, so its not a problem. This time I am out of 27 inch gum walls, so I really was hoping to have them by now...
In the past I had waited up to 6 weeks (worst case) and have been one of their biggest detractors - but not-so lately. My last 4 or 5 orders have been very quick. Obviously YMMV, but there is reason to believe they are trying to do better.

Thrifty Bill - I suggest you call them -(even refer to this thread) and ask them what's up with your order. I'm pretty sure they will look into it .
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Old 08-06-10, 09:17 PM   #12
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I'm another one to sing Niagara's praises. I've ordered twice from them, things I could find no where else, and the box showed up here in MI in two days. I couldn't ask for anything more!
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Old 08-07-10, 07:51 PM   #13
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I ordered form them a couple months ago. After the previous discussion about how they build orders and will hold up the order if they are waiting on one thing, I decided to only buy identical gum wall tires that time. I had my order in 2 days, I was impressed. I'll expect a longer wait if I mix up my order with a bunch of different things.
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Old 08-07-10, 08:20 PM   #14
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Originally Posted by wrk101 View Post
Sorry to rain on the parade, my current order was 2 1/2 weeks ago. Still waiting. I usually order well in advance, so its not a problem. This time I am out of 27 inch gum walls, so I really was hoping to have them by now...
I have found that if I email and ask them about it they ship almost immediately after.
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Old 08-07-10, 08:30 PM   #15
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I'm still satisfied with them. I've talked to them on the phone and over email. They're fine, when you expect slow shipment.
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Old 08-07-10, 09:13 PM   #16
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my guess is that the more items you buy, the longer it takes them to ship.
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Old 08-07-10, 09:30 PM   #17
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My orders typically include about 15 different items, in varying quantities, sizes and colors.
They usually get it all right and the complexity of the order does not seem to contribute to protracted delivery times.
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Old 08-08-10, 07:50 AM   #18
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I personally love NCW. Some of their prices are just I-N-S-A-N-E!!! Any older folks from the New York metro area will know I stole that line from the Crazy Eddy (Antar) electronics store commercials. 27" Gumwall HP tires for under $5??? Their customer service has also been just plain nice. Sometimes you can add items to your order (in case you forgot something, or see a great deal pop up) if the shipping time gets dragged out. This outfit is just one of the places you have to include in the places you turn to when you need stuff. If you are a cyclist it is great to know this place exists.
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Old 08-09-10, 01:21 PM   #19
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Well I got my order. Took about 2 1/2 weeks, which is about the norm for Niagara in my experience. I thought I really loaded up, I bought 12 of the 27 inch gum walls for example. But then I picked up 9 vintage bikes with 27 inch wheels, all need tires.... I try to size my orders for a minimum of $150. And now the sale on gum wall 27 inch tires is over... Ouch. Looks like I will have to use up some of the black wall tires I have.
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Old 08-09-10, 01:40 PM   #20
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I've found that when I place an order through Amazon.com for stuff that ships from Niagara Cycle it gets to me faster than if I order directly off the Niagara web site.

Most recently I placed a $50 order on Aug 2. through Amazon.com and Niagara had it at my door on the 6th. Nashbar generally takes longer than that.
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Old 08-09-10, 04:11 PM   #21
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I have ordered a lot from them & have always been very pleased with their service !
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Old 08-16-10, 01:42 PM   #22
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Well, I ordered on the 12th (4 days ago) and just got an email saying it has shipped and will be here (California) on the 25th-----2 weeks seems like a long time from order date to arrive date.
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Old 08-16-10, 04:17 PM   #23
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Well, I ordered on the 12th (4 days ago) and just got an email saying it has shipped and will be here (California) on the 25th-----2 weeks seems like a long time from order date to arrive date.
Sounds typical/good for Niagara. I would adjust your expectations from them, or order from someone else. I have bought at least a dozen orders from them over the last two years, probably more. All of them have taken two to three weeks to arrive. I love the prices, so I accept the mediocre service as part of the deal (the prices are good enough that I am way ahead on the deal IMHO). Their business model appears to include not carrying inventory. It probably allows them to lower pricing, but also results in mediocre service.

Last edited by wrk101; 08-16-10 at 04:26 PM.
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Old 08-17-10, 12:34 PM   #24
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Sounds typical/good for Niagara. I would adjust your expectations from them, or order from someone else. I have bought at least a dozen orders from them over the last two years, probably more. All of them have taken two to three weeks to arrive. I love the prices, so I accept the mediocre service as part of the deal (the prices are good enough that I am way ahead on the deal IMHO). Their business model appears to include not carrying inventory. It probably allows them to lower pricing, but also results in mediocre service.
I totally agree and have ordered about 6 times from them in the past---but to say their shipping is "fast" is a recipe for let down. Go to your LBS or Amazon if you need fast.
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Old 08-17-10, 12:39 PM   #25
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you got lucky - bet they can't do that again
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