Back in October, a buyer in Spain (I forgot to specify no international bids - mistake #1) won my Ebay auction for a pair of cycling shoes. A flat rate intl. USPS box was going to run $40+, which the buyer balked at, so I boxed them up as small and light as possible and got the rate down to around $20. I sent them via USPS with no tracking, just the customs declaration # (mistake #2). The box went out on Oct. 21, the same day I received payment from the buyer. Well, you guessed it, the buyer has put a hold on funds and initiated a dispute for non-receipt of item. The only "tracking" of any kind I have is the customs #, and all USPS can tell me is that it went through Chicago on 10/22. There's no information at all from Spanish customs, but my PO tells me that sometimes there never is, even for normally delivered packages.
I communicated the shipping info above to the buyer, and later asked the buyer to check with Spanish customs as that was difficult for me to do from the States. I have had no reply to either of those messages.
The Paypal dispute runs until 11/25, at which time I assume that if the package still hasn't been delivered, the buyer will escalate this to a Paypal claim.
Any advice on what else I can do on this end? Just let it run its course and hope the package arrives in the next week, or hope Paypal can sort it out if it doesn't?
I've learned my lesson; I don't need to hear about mistakes #1 and #2, I'm just trying to avoid a third. Thanks for reading.