Here's a story for you. I sell a few bikes on Ebay mainly to finance other ongoing bike projects. I'm pretty careful about descriptions but I've recently made a sale thats causing a few issues.
I sold a 30 year old Falcon Eddy Merckx Golden Eagle, which was in excellent condition. Nice chrome and paint and bought from an elderly gentleman who had owned it from new. I didn't describe it as serviced, and I would expect any vintage bike buyer to expect an element of ongoing maintenance.
I listed it for collection, no returns, and it made a good price on Ebay £161, more than I was expecting. As it turned out the winning bidder was a long distance away. He said he had been watching several bikes and in his eagerness to place the winning bid, didn't realise it was listed for collection.
As it happened, I had a spare bike box and agreed to post it at cost. I heard nothing for 6 weeks after the sale, but then got a message saying he had been away, and had only just got round to sorting the bike out, but it needed some repairs, He had taken it to his local bike shop and been quoted £60 and therefore wanted £60 refunding.
This £60 is for rear wheel bearings, headset bearings and 2 innertubes. I'd stated the tyres were original and degrading, so he was happy to cover the cost of replacing those.
Now I have the typical Ebay situation of not wanting to get a negative rating, so I made him an offer of £30 to cover the cost of his replacement parts. However he's insisted he needs to cover his total bike shop repair costs.
So, I have a guy that buys a bike but can't collect, does nothing with it for 6 weeks, and then asks for a £60 refund. We've had very good communication, but I'm slightly suspicious. I've now asked him for the name and address of the Bike Shop that's quoted him £60. Just to verify everything is genuine before I refund £60.
He's given me a name and street in London, which despite endless googling, doesn't turn up any bike shop with that name. I've now told him I will agree to the £60 refund but have to confirm the Bike Shop's info.
This is the latest stage. Obviously, I don't want a disappointed buyer but I'm also thinking something doesn't add up. I'm aware that if I can't tie up the Bike Shop details, its probably going to turn a bit unpleasant.
What would you do in these circumstances?