Ebay rant - Partial Refund Beggars
01-13-15, 01:08 AM
#26
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Interesting thread.
As a long-time buyer and occasional seller, I can only emphasize I tend to exaggerate the wear on items I'm selling, and expect the worst on items I'm buying and I price (and bid) accordingly. Maybe I'd feel different if it was a larger part of my income/life.
I've never had a buyer make a complaint, and only have had a couple sellers screw up and send me the wrong stuff; after which they made good immediately. Except one seller who didn't respond at all. I think maybe she died or something. She hasn't had any eBay activity since I left her a scathing, negative feedback.
(beware the curse of the Caveman)
As a long-time buyer and occasional seller, I can only emphasize I tend to exaggerate the wear on items I'm selling, and expect the worst on items I'm buying and I price (and bid) accordingly. Maybe I'd feel different if it was a larger part of my income/life.
I've never had a buyer make a complaint, and only have had a couple sellers screw up and send me the wrong stuff; after which they made good immediately. Except one seller who didn't respond at all. I think maybe she died or something. She hasn't had any eBay activity since I left her a scathing, negative feedback.
(beware the curse of the Caveman)
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● 1971 Grandis SL ● 1972 Lambert Grand Prix frankenbike ● 1972 Raleigh Super Course fixie ● 1973 Nishiki Semi-Pro ● 1979 Motobecane Grand Jubile ●1980 Apollo "Legnano" ● 1984 Peugeot Vagabond ● 1985 Shogun Prairie Breaker ● 1986 Merckx Super Corsa ● 1987 Schwinn Tempo ● 1988 Schwinn Voyageur ● 1989 Bottechia Team ADR replica ● 1990 Cannondale ST600 ● 1993 Technium RT600 ● 1996 Kona Lava Dome ●
Last edited by Lascauxcaveman; 01-13-15 at 01:16 AM.
01-13-15, 01:13 AM
#27
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01-13-15, 01:17 AM
#28
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Well, I buy and sell A LOT on ebay. And my general principles in doing so are simply this:
When selling, I bend over backwards to list every flaw in any item I sell, and I take the position that the customer is always right, and I never argue with any customer who asks for a refund, and I issue it promptly. Net result, I've never gotten a negative in many hundreds of sales, and fewer than 1% of my buyers have ever asked to return an item for a refund. Oh, and BTW, if I actually inadvertently did misrepresent an item, I refund shipping both ways as well - even though my sales terms state that return shipping is the customer's responsibility. It's happened to me exactly 3 times in over 700 sales, that I shipped an item that had a defect I was unaware of and hence did not fully disclose.
When buying - I always expect that the item is not quite as good as described - but that the price I paid is enough of a bargain to more than cover that difference, such that if it's fully functional, I will have gotten fair value.
The simple fact is, NEITHER the buyer nor the seller in the transaction described in this thread has operated under these sort of principles. So it's hardly surprising that we have a transaction that's gone bad.
When selling, I bend over backwards to list every flaw in any item I sell, and I take the position that the customer is always right, and I never argue with any customer who asks for a refund, and I issue it promptly. Net result, I've never gotten a negative in many hundreds of sales, and fewer than 1% of my buyers have ever asked to return an item for a refund. Oh, and BTW, if I actually inadvertently did misrepresent an item, I refund shipping both ways as well - even though my sales terms state that return shipping is the customer's responsibility. It's happened to me exactly 3 times in over 700 sales, that I shipped an item that had a defect I was unaware of and hence did not fully disclose.
When buying - I always expect that the item is not quite as good as described - but that the price I paid is enough of a bargain to more than cover that difference, such that if it's fully functional, I will have gotten fair value.
The simple fact is, NEITHER the buyer nor the seller in the transaction described in this thread has operated under these sort of principles. So it's hardly surprising that we have a transaction that's gone bad.
However, the buyer says the item had 20 - 35% wear. This, at least to me, does not constitute "full function" and fair value. No one is going to want to buy a chainring with that much wear on it. At least not knowingly, anyway.
01-13-15, 01:20 AM
#29
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Thread Starter
Interesting thread.
As a long-time buyer and occasional seller, I can only emphasize I tend to exaggerate the wear on items I'm selling, and expect the worst on items I'm buying and I price (and bid) accordingly. Maybe I'd feel different if it was a larger part of my income/life.
As a long-time buyer and occasional seller, I can only emphasize I tend to exaggerate the wear on items I'm selling, and expect the worst on items I'm buying and I price (and bid) accordingly. Maybe I'd feel different if it was a larger part of my income/life.
01-13-15, 01:31 AM
#30
Riding like its 1990
Thread Starter
Good point, perhaps oversights are the cause. I'd never purposfully misrepresent something. The instant sentiment of customer is always right escapes me because I don't work retail etc, but I can see how its a losing proposition resist it in many cases.
01-13-15, 01:31 AM
#31
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Well, folks, consider this the curtain call. I had to do a bit of clean up and certain parties continued to muck it up as fast as I could clean up, so thread is closed in order for people to chill for a while.
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