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  1. #1
    By Necessity. RDRomano's Avatar
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    I just wanna be loved, is that so WRONG?!

    How imporatnt is the LBS with whom one does business?

    There is one (1) Raleigh delaer in my metro area. I love the One-Way, but I do. not. like. that. shop. They cater to racers and wealthy weekend hobbyists. Let's just say, rather, that they understand the needs of that demographic much thinner, wealthier, and faster than I am. They are civil but aloof. I have three other local shops that I might be fine doing business with.

    So do I compromise on the bike or the shop? I'm thinking many bikes are comparable, but shops are not. Opinions?
    --Supreme Court Justice Steven Breyer, whose brother is a district judge, once observed that, "The role of a district judge is to decide quickly, wisely, and fairly. This is not to say that the role of an appellate judge is to decide slowly, foolishly, and unfairly, for that would usurp the function of the Supreme Court."

  2. #2
    370H-SSV-0773H linux_author's Avatar
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    - this is a good question... i've run into a couple LBS's with varying results... one shop initially appeared snooty, but has ended up being pretty good (with darn good wrenches)... another shop was super friendly, but the wrenching was sloppy...

    - if you can work on your own bike with no problems, and aren't worried about fixing things yourself, go into the shop to get your bike at the best possible price... on the other hand, if you're the type that may need some tuning or repair help, or may be worried about warranty work, then i'd pick a friendly shop...

    - don't feel intimidated at the bike shop... you're the customer, and if reasonable, deserve the best service possible... if you don't like the treatment, go elsewhere...

    hth!

  3. #3
    My idea of fun kensuf's Avatar
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    I do a lot of the work that I can on my bike myself (chains, cables, etc), so I didn't hesitate to buy my bike from a shop that had exactly the bike I wanted at the price I was willing to pay, even though they were 150 miles from my door.

    However, I buy 90% of my toys from an LBS in town which has a couple of great guys working there (and the owners are great too). I would have bought my bike from them if they were able to deliver exactly what I wanted, but unfortunately they couldn't (litespeed discontinued the product and they didn't have my size in stock). But I've bought a trainer, wheels, tons of tires, tubes, most of my shorts, some jerseys, shoes, etc. there so I don't feel any guilt about it.

  4. #4
    Fun in the tub, no ring! mrbubl's Avatar
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    Keep in mind a local business is trying to survive so always support your LBS and if you are not happy with the level of service they provide, they will not last. When I have had problems with a LBS I have taken it to the owner if they were not involved and met with satisfactory resolution.

    You can't fix what you don't know about......doing a bad job and knowing it is another story and will lead to failure. Do it once, do it right.

  5. #5
    Senior Member jaxgtr's Avatar
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    Quote Originally Posted by kensuf
    .... so I don't feel any guilt about it.
    Why should one feel guilty about shopping multiple places. I do business where I can find the best price and get the best service. If this means going to different LBS' for different products that what I do. They are doing the same thing on products they sell at their store by getting the best price and service from different suppliers.

    Brian
    Brian | 2015 Cannondale Synapse Carbon 3 | 2014 Trek CrossRip Comp | 2013 Cannondale SuperSix (for sale)
    Quote Originally Posted by AEO View Post
    you should learn to embrace change, and mock it's failings every step of the way.

  6. #6
    Prefers Cicero cooker's Avatar
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    Quote Originally Posted by RDRomano
    How imporatnt is the LBS with whom one does business?

    There is one (1) Raleigh delaer in my metro area. I love the One-Way, but I do. not. like. that. shop. They cater to racers and wealthy weekend hobbyists. Let's just say, rather, that they understand the needs of that demographic much thinner, wealthier, and faster than I am. They are civil but aloof. I have three other local shops that I might be fine doing business with.

    So do I compromise on the bike or the shop? I'm thinking many bikes are comparable, but shops are not. Opinions?
    You want the One-Way. Don't deprive yourself of what you want just to spite the snooty shop. Buy the bike. Then if you feel more inclined to get accessories and supplies from another shop, do so. Over time that can add up to as much as the bike.

  7. #7
    Air
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    Destroyer of Wheels Air's Avatar
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    I usually wouldn't recommend this - but realize you will probably buy it from the place you don't like and then bring it to the other for any sort of extra work. Just get it online and give the other place the business to put it together - win/win. Talk to them, explain the situation beforehand and perhaps you can work out some sort of pre-paid warranty with them.

    I am a stickler for service - I would probably get a different bike from the place I like better and feel good vs getting the bike I want from a place I don't want to be in. But that's me.

  8. #8
    By Necessity. RDRomano's Avatar
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    Joy of Joys. Miracle of Miracles. I went back to one of the reasonable shops, actually across the street from the problem child shop. I 'fess up and tell the guy about my One-Way love. He turns me onto the Schwinn World Street. It's $50 cheaper than the One-Way, comes with a rack, 24 spd, disk brakes, and is supposed to fit fatter tires (28s are standard). Looks like I want it to, and solves all my problems.
    The guy says to me something that sounds too simple to be true, "Dude, you want a single speed, pick the middle ring and about the 16 or 18 cog, and make yourself leave it there. Voila, singlespeed comuter. But you'll have gears to go out with your girl on weekend rides or whatever."

    I tried, but I can't make that not make sense. Ordered. Given the holiday rush, It'll be ready for me in about ten days.
    --Supreme Court Justice Steven Breyer, whose brother is a district judge, once observed that, "The role of a district judge is to decide quickly, wisely, and fairly. This is not to say that the role of an appellate judge is to decide slowly, foolishly, and unfairly, for that would usurp the function of the Supreme Court."

  9. #9
    370H-SSV-0773H linux_author's Avatar
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    Quote Originally Posted by RDRomano
    I tried, but I can't make that not make sense. Ordered. Given the holiday rush, It'll be ready for me in about ten days.
    - very good! and you should be on a new ride for the New Year!

    (ooh! LBS's across the street from one another! i'd be *very* nice to walk-ins in that situation!)

  10. #10
    Air
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    Destroyer of Wheels Air's Avatar
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    Congrats! Sometimes telling them that you really want to do business with them over another shop will open up some deals, especially being across the street from one another!!

    Ride hard!

  11. #11
    Gears? CliftonGK1's Avatar
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    There's a high-end racer-ish shop here in town, and I just don't go there. I have my shop, and my gang at the shop that I like; they appreciate my love for riding and don't care that I'm doing my ride on a 16 year old hardtail covered in stickers.
    I spoke with them about the IRO Rob Roy and they don't carry the IRO line, and the owner looked on IRO's site and told me what local shops do carry their stuff. I told him flat out "But I'd rather buy it from your shop. When I want one, can you order it?" I think hearing that, and the fact that 3 of my friends have told the chief wrench there that I sent them in, really makes the LBS staffers happy.
    I'm glad that it sounds like you've found a shop that works with you in a similar way, actually paying attention to what you want and if they don't offer just what you want, coming up with a reasonable alternative.

    PS - I've found that beer makes a great holiday gift for most LBS staffers.
    "I feel like my world was classier before I found cyclocross."
    - Mandi M.

  12. #12
    SERENITY NOW!!! jyossarian's Avatar
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    $50 cheaper and comes w/ extra gears? Good score! The extra gears come in handy for tough climbs or when you wanna break the speed limit. But to be honest, I love my fixie (Rob Roy) and 90% of my riding doesn't include monster hills or the need to hit 30 mph. It's just a pleasant ride.


    Clifton, you can order a build kit from Tony @ IRO (frame and fork, wheels) and have your LBS provide the drivetrain, stem, h-bars, tires, etc. Tony can even ship it directly to the LBS and you can support your LBS by buying the rest from them and have them build it for you.
    HHCMF - Take pride in your ability to amaze lesser mortals! - MikeR



    We demand rigidly defined areas of doubt and uncertainty!

  13. #13
    By Necessity. RDRomano's Avatar
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    [QUOTE=jyossarian]$50 cheaper and comes w/ extra gears? Good score! The extra gears come in handy for tough climbs or when you wanna break the speed limit. But to be honest, I love my fixie (Rob Roy) and 90% of my riding doesn't include monster hills or the need to hit 30 mph. It's just a pleasant ride.

    Yeah, I've been to their site. And I still really want a fixie in my budding stable. What *is* the difference between the Rob Roy and the Jamie Roy, anyway?
    --Supreme Court Justice Steven Breyer, whose brother is a district judge, once observed that, "The role of a district judge is to decide quickly, wisely, and fairly. This is not to say that the role of an appellate judge is to decide slowly, foolishly, and unfairly, for that would usurp the function of the Supreme Court."

  14. #14
    Gears? CliftonGK1's Avatar
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    Quote Originally Posted by jyossarian
    Clifton, you can order a build kit from Tony @ IRO (frame and fork, wheels) and have your LBS provide the drivetrain, stem, h-bars, tires, etc. Tony can even ship it directly to the LBS and you can support your LBS by buying the rest from them and have them build it for you.
    I'm getting the LBS to order the frame/fork, and I'm getting most of the other stuff through them. In particular, the wheels; because Synth rocks wheelbuilding like nobody's business, so that's who I want building mine.
    "I feel like my world was classier before I found cyclocross."
    - Mandi M.

  15. #15
    Gears? CliftonGK1's Avatar
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    [QUOTE=RDRomano]
    Quote Originally Posted by jyossarian
    $50 cheaper and comes w/ extra gears? Good score! The extra gears come in handy for tough climbs or when you wanna break the speed limit. But to be honest, I love my fixie (Rob Roy) and 90% of my riding doesn't include monster hills or the need to hit 30 mph. It's just a pleasant ride.

    Yeah, I've been to their site. And I still really want a fixie in my budding stable. What *is* the difference between the Rob Roy and the Jamie Roy, anyway?
    The Rob Roy is a cro-mo cyclocross frame w/ canti bosses, the Jamie Roy is an aluminum frame drilled for calipers (no canti bosses, more suited for street setups.)
    "I feel like my world was classier before I found cyclocross."
    - Mandi M.

  16. #16
    Take Your Lane MaxBender's Avatar
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    Pick who you like.

    I bought a specialty bike from the only place in town that carried them, but I won't let them work on my bikes anymore. A different local shop with much better technical skills is where I go for truing, tuning, etc.
    just a sig test !

  17. #17
    Senior Member Hambone's Avatar
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    Quote Originally Posted by linux_author
    (ooh! LBS's across the street from one another! i'd be *very* nice to walk-ins in that situation!)
    You'd think so.

    I have more than a half dozen shops within carrying-your-bike distance from my house. None of them have decent service AND decent hours AND decent selection. Some have two of the three, most have one, one has none!
    Inside me is a thin man dying to get out.
    (He is kept comfortable by some pie, a half case of Bud, two cheese-dogs and a big screen Sony.)

  18. #18
    The Site Administrator: Currently at home recovering from a couple of strokes,please contact my assistnt admins for forum issues Tom Stormcrowe's Avatar
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    Quote Originally Posted by RDRomano
    How imporatnt is the LBS with whom one does business?

    There is one (1) Raleigh delaer in my metro area. I love the One-Way, but I do. not. like. that. shop. They cater to racers and wealthy weekend hobbyists. Let's just say, rather, that they understand the needs of that demographic much thinner, wealthier, and faster than I am. They are civil but aloof. I have three other local shops that I might be fine doing business with.

    So do I compromise on the bike or the shop? I'm thinking many bikes are comparable, but shops are not. Opinions?
    I just wish you lived here in Lafayette *(for a couple of reasons....like another riding partner, AND I believe we have the best bike shop in the country over across the river!)

    The shop I do business with is definitely Clyde friendly, matter of fact. They take care of my rides for me, because I honestly don't have time to do maintenance AND ride! An example, yesterday, I got first, a discount on the tires I bought to replace the 20 year old tires on my Passage. I put on some Continentals, by the way. I dropped the bike by while we did a bit of Christmas Shopping. I got back and they had replaced the tires, put in new tubes, lubed it and polished it up. COst? The price of the tires less 10%! No labor, no hidden extras! Man, I love these guys like family!@

    Hodson's Bay is their name if any of you Clydesdale's ride through West Lafayette and need a repair!
    on light duty due to illness; please contact my assistants for forum issues. They are Siu Blue Wind, or CbadRider or the other 3 star folk. I am currently at home recovering from a couple of strokes. I am making good progress, happily.


    . “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche

    "We can judge the heart of a man by his treatment of animals." - Immanuel Kant

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