Last week my LBS put a wonderful new Rhino Lyte rim on my bike. Felt good. First ride, no problems. 30 miles later, something feels "wrong," and I look, and while the wheel is still almost true, I have TWO broken spokes. Conversation with them went something like this:
ME: I have two broken spokes on my new wheel.
ME: Why do you think that happened? What needs to be done to prevent it happening again?
LBS: Looks like the tension is too low.
ME: I thought you tensioned the spokes when you installed the wheel.
LBS: No. But we'll repair those two spokes and tension all of them.
ME: Is it likely that the other spokes are damaged as well, and will keep breaking?
LBS: It's a possibility, but not likely. If you break another one we'll rebuild it with all new ones.
Two days later I get my bike back with nice, stiff spokes. 10 miles later, I broke another spoke. Now my bike is in the shop again!!! Yes, getting all new spokes, which will be tensioned... but....
I want to ride!!!!!
Edit: I should note that the wheel was already built when they installed it. They didn't build it up from scratch just for me the first time.