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  1. #1
    Senior Member
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    Great service at LBS

    I was in the Brighton, MI area from Virginia to ride in the "One Helluva Ride" century on July 12th. While assembling my bike the night before the ride, I snapped one of the screws for the seat post clamp. (Yup, I lived up to my name......) This probably would have prevented me from riding in the century. I got to the shop, D&D Bicycles and Fitness, about 30 min before closing. Sean, I believe he's the manager, immediately attacked the problem. He drilled out the broken screw and repaired the seat post clamp. His efforts allowed me to ride in the event.

    Many other shops would have said "Ooo.... tough luck" or "Sorry your gonna miss the ride" but Sean went the extra mile to make sure I was able to participate. Super customer service!!! I have been told by my bro-in-law (a regular @ the shop) that this is pretty much the norm there.

    I just wanted to return the favor by giving them some good "word of mouth" advertising.

    D&D Bicycles and Fitness 9977 E. Grand River Brighton, MI

    Thanks!!!!!
    You're only given a little spark of madness. You mustn't lose it. - Robin Williams

    Never be frightenend to walk out of step with others because you will walk on ground no one else touches

    Remember, hard work pays off later but procastination pays off now!

    My Rides: '06 Giant OCR Limited & '95 GT OUTPOST

  2. #2
    Senior Member
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    Vero Beach FL
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    I don't live anywhere near the area but would like to thank you for giving the shop a thumbs up. It's always nice when the service department goes out of their way AND someone acknowledges their effort.

  3. #3
    fishologist cohophysh's Avatar
    Join Date
    May 2006
    Location
    Pacific Northwest
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    Diamondback MTB; Leader 736R
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    hey, take them some beer, I am sure they would appreciate the gesture.
    We cannot solve problems with the same level of consciousness that created them. A.E.

    1990 Diamond Back MTB
    2007 Leader 736R
    www.cohocyclist.blogspot.com
    http://www.loopd.com/members/cohocyclist/Default.aspx



  4. #4
    Senior Member Wogster's Avatar
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    Jul 2006
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    Toronto (again) Ontario, Canada
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    Quote Originally Posted by Bone Head View Post
    I was in the Brighton, MI area from Virginia to ride in the "One Helluva Ride" century on July 12th. While assembling my bike the night before the ride, I snapped one of the screws for the seat post clamp. (Yup, I lived up to my name......) This probably would have prevented me from riding in the century. I got to the shop, D&D Bicycles and Fitness, about 30 min before closing. Sean, I believe he's the manager, immediately attacked the problem. He drilled out the broken screw and repaired the seat post clamp. His efforts allowed me to ride in the event.

    Many other shops would have said "Ooo.... tough luck" or "Sorry your gonna miss the ride" but Sean went the extra mile to make sure I was able to participate. Super customer service!!! I have been told by my bro-in-law (a regular @ the shop) that this is pretty much the norm there.

    I just wanted to return the favor by giving them some good "word of mouth" advertising.

    D&D Bicycles and Fitness 9977 E. Grand River Brighton, MI

    Thanks!!!!!
    Hey just noticed your from my favourite place in the US, next time I'm down to "the beach", I'm bringin' the two wheelers......

    "I wanna go back to the beach......"

  5. #5
    Senior Member
    Join Date
    Dec 2007
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    Virginia Beach, VA
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    Wogsterca,
    When you are 'back @ the beach' we'll do a ride. There are some nice peacefull roads through the farms / horse farms just south of the resort strip. Bring the camera........

    http://www.mapmyride.com/ride/united...ach/1136223049
    You're only given a little spark of madness. You mustn't lose it. - Robin Williams

    Never be frightenend to walk out of step with others because you will walk on ground no one else touches

    Remember, hard work pays off later but procastination pays off now!

    My Rides: '06 Giant OCR Limited & '95 GT OUTPOST

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