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Thread: bike woes

  1. #1
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    bike woes

    So I own a novara divano 09, got it about 2-3 months ago. In that time I finally got over 100 miles on it (150 approx) and took it to REI to get the warranty service. That all went ok but while I was there they were about to do the bike maintenance 101 class and me and friend decided what the hey and hang out and take the class. It was pretty informative (although he changed a tire in front of us and had no where near the removal issues we did on wifes bike *LOL*) and he clarified the fact my bike post was slipping is not due to my weight and is probably a faulty clamp. Part of what he talked about was cleaning the bike so last night I decided to clean the frame a bit and got a damp rag and some tissues.
    Here is where my woes begin(I think) as I started to clean up the chain stays I noticed that the one chain side looks to have a section of raised paint from the seat tube down to almost the wheel mount area and then goes around the inner side and back connecting in an uneven whole section. I checked the other chain stay and it doesnt have this, my fingernail can connect and move around it.

    Am I crazy in taking the bike to REI today, it is 2-3 months old and from what I can tell this is a flaw in the bike (a decal is over it and still in perfect condition, no breaks), while it may be just a flaw in the paint im a little concerned it could be the frame. And if it is the paint who is to say that the paint issue is not caused by a frame issue. Thankfully REI has great warranty policy so dont think It will be a problem but wanted to throw it buy you guys.

    Steve

  2. #2
    Senior Member Wogster's Avatar
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    Quote Originally Posted by scotlandtb View Post
    So I own a novara divano 09, got it about 2-3 months ago. In that time I finally got over 100 miles on it (150 approx) and took it to REI to get the warranty service. That all went ok but while I was there they were about to do the bike maintenance 101 class and me and friend decided what the hey and hang out and take the class. It was pretty informative (although he changed a tire in front of us and had no where near the removal issues we did on wifes bike *LOL*) and he clarified the fact my bike post was slipping is not due to my weight and is probably a faulty clamp. Part of what he talked about was cleaning the bike so last night I decided to clean the frame a bit and got a damp rag and some tissues.
    Here is where my woes begin(I think) as I started to clean up the chain stays I noticed that the one chain side looks to have a section of raised paint from the seat tube down to almost the wheel mount area and then goes around the inner side and back connecting in an uneven whole section. I checked the other chain stay and it doesnt have this, my fingernail can connect and move around it.

    Am I crazy in taking the bike to REI today, it is 2-3 months old and from what I can tell this is a flaw in the bike (a decal is over it and still in perfect condition, no breaks), while it may be just a flaw in the paint im a little concerned it could be the frame. And if it is the paint who is to say that the paint issue is not caused by a frame issue. Thankfully REI has great warranty policy so dont think It will be a problem but wanted to throw it buy you guys.

    Steve
    A general rule, if a bicycle is under warranty, then have the dealer check any problems, even if you are well capable of doing work yourself. Some warranties require that all maintenance be done by a dealer during the warranty period.

    Many frames are warrantied much longer then the rest of the bike, it's not uncommon to see lifetime (original owner) frame warranties. Some frame warranties do not include the cost of moving the other components to a new frame though.

    Your bike has an 6061 Aluminum (AL) Alloy frame, the problem is not rust, because AL doesn't rust, It does crack though, and there is a possibility that the stay was defective, cracked and the decal and paint are all that is holding it together, Some bikes do have a bit of a jog in the chain stay on the chain side, to give more room for the cranks, but give the hub enough room as well. This is typical on frames that were originally designed for a double crank and then they decided to rework it for a triple, rather then redesign the whole frame.

    Have the dealer check it out.

  3. #3
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    Wogster,

    Thanks for replying, feel stupid that I went but when I took it they explained it was a protective seethrough label thingy they put on the chainstay to protect the frame in that area from being hit by the chain *sigh*. Best to be safe than sorry. I haven't checked wifes novara to confirm but It was one of the thoughts I had had in the back of my mind so when he said it I wasnt too surprised.

    Steve

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