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  1. #1
    Mr. Frowny Man Alathea's Avatar
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    nashbar shipping...

    I ordered some stuff from Nash on the 8th, and the tracking info in 'my account' still shows that the USPS has received no notice of that number". Is this normal for Nashbar?
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

  2. #2
    Senior Member jboyd's Avatar
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    Unfortunately YES. I have ordered twice from NASHBAR, and both orders were just like what you describe. Also, it took forever to get my orders. And, after the last order, my credit card was breached.

    I don't mean to be a downer, this is just the taste that was left in my mouth

    Next time you need something bike related, give these guys a try. They are great. The shipping is very fast and for you it will probably be even faster as they are in Iowa. They also take care of anything that you are not satisfied with. Good company. http://www.modernbike.com

    Good Luck
    Jay
    http://www.homeairdirect.com Hey! It's What I Do

  3. #3
    Mr. Frowny Man Alathea's Avatar
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    Ill give that a shot next time. Thanks for the heads up. the card that I used for this is tied to an acct that only has money in it when I transfer into it, so im not too worried, but thanks.

    CAS
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

  4. #4
    Gears? CliftonGK1's Avatar
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    Nashbar uses the lowest postal rate to send their stuff so it can take 10 or 11 days to arrive, and for some reason the updates never seem to make it to the USPS site before my stuff arrived. On the upside, you can get some inexpensive deals, and I've only had 1 order problem with them (they sent a 23mm tire instead of a 25mm) which they resolved quickly.

    As pointed out, they did have a CC breach problem recently, but to their credit; it wasn't their fault. It was the 3rd party processing company they use, and there were plenty of other places that got burned in that ordeal.

    My favourite sites for recent orders have been Bikeman.com and AE Bike (advertises here often). AE Bike has amazing prices and free shipping over $75. Bikeman has all the little bits and parts that the LBS guys would normally go digging around in a box for.

  5. #5
    Mr. Frowny Man Alathea's Avatar
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    Cool., Two more to add to my list. Thanks@


    CAS
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

  6. #6
    just pedal donalson's Avatar
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    the last few times I ordered nashbar the stuff showed in the same time the web page said... but I never got a confermation that anything had been shipped or my tracking number... a bit annoying... but for the price I was paying on stuff I suffered....

    just ordered some stuff and used jenson this time around... was very happy with them last time I ordered...
    mtbr clyd moderator

  7. #7
    Downtown Spanky Brown bautieri's Avatar
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    My expirience with nashbar has been pretty good. Shipping is on the slow side but that is the tradeoff. If you want it now, go to the bike shop.

    I too was burned when their credit card processing company was breached, my last order with them was over a year ago

  8. #8
    Last one to the top... Little Darwin's Avatar
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    Quote Originally Posted by CliftonGK1 View Post
    Nashbar uses the lowest postal rate to send their stuff so it can take 10 or 11 days to arrive, and for some reason the updates never seem to make it to the USPS site before my stuff arrived. On the upside, you can get some inexpensive deals, and I've only had 1 order problem with them (they sent a 23mm tire instead of a 25mm) which they resolved quickly.
    As far as USPS updates, their scanners don't have radio frequency, so the information is often not updated until the evening (as noted on the web site)

    Nashbar not only uses the lowest Postal rate, but they seem to claim it is shipped several days before it is actually shipped. I strongly suspect that their process is something like this (the names are made up, as are the actions. which are only hypothetical):

    1) Order is received and sits on the order computer until the item is confirmed to be in stock, and once per day is batched up for the next step.

    2) Item is flagged as shipped. This has virtually nothing to do with when the item is actually shipped.

    3) Invoice is electronically transferred to the application that will eventually lead to order fulfillment.

    4) The invoices are batched up for printing.

    5) Invoices are printed.

    6) Invoices are pulled off the printer and placed on the stack to be fulfilled by Jim, the one and only worker they have fulfilling orders.

    6a) Priority/Express orders are moved to the top of the stack, so they can be boxed and shipped daily.

    7) Eventually Jim gets the other orders packaged and ready for shipment. Jim is a fine worker, as he has always packaged my orders perfectly.

    8) Every Thursday afternoon, Marge schedules the Postal Service and other carriers to pick up the rest of the packages. This is the one time of the week she does the package thing, the rest of the week she spends designing new sales... since there is a new blow the roof off the building sale at least once per day... (I haven't confirmed this, but I think I once saw 3 different sales on one day).

    Steps 1-8 have moved the items the first 200 yards, and has taken between 5 and 7 days.

    9) The Postal Service, UPS, FedEx or other carrier, then takes up to 3 days to get the package the rest of the way to you, whether 1 mile or 3,000 miles.

  9. #9
    Gears? CliftonGK1's Avatar
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    Sounds about right.

  10. #10
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    Quote Originally Posted by Alathea View Post
    I ordered some stuff from Nash on the 8th, and the tracking info in 'my account' still shows that the USPS has received no notice of that number". Is this normal for Nashbar?
    I have noticed this problem with various companies (including Amazon) when USPS is used. UPS and Fedex records are ALWAYS up to date within 12 hours or so. USPS seems to take days for some of updates to show. I've had stuff show up in my mailbox and only on that day could see anything regarding the shipping at USPS. I try to generally avoid using the postal service for shipping packages, UPS and FexEx seem to do a much better job, and in far less time.

    Happy riding,
    André

  11. #11
    VoodooChile zoste's Avatar
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    Quote Originally Posted by Little Darwin View Post
    As far as USPS updates, their scanners don't have radio frequency, so the information is often not updated until the evening (as noted on the web site)

    Nashbar not only uses the lowest Postal rate, but they seem to claim it is shipped several days before it is actually shipped. I strongly suspect that their process is something like this (the names are made up, as are the actions. which are only hypothetical):

    1) Order is received and sits on the order computer until the item is confirmed to be in stock, and once per day is batched up for the next step.

    2) Item is flagged as shipped. This has virtually nothing to do with when the item is actually shipped.

    3) Invoice is electronically transferred to the application that will eventually lead to order fulfillment.

    4) The invoices are batched up for printing.

    5) Invoices are printed.

    6) Invoices are pulled off the printer and placed on the stack to be fulfilled by Jim, the one and only worker they have fulfilling orders.

    6a) Priority/Express orders are moved to the top of the stack, so they can be boxed and shipped daily.

    7) Eventually Jim gets the other orders packaged and ready for shipment. Jim is a fine worker, as he has always packaged my orders perfectly.

    8) Every Thursday afternoon, Marge schedules the Postal Service and other carriers to pick up the rest of the packages. This is the one time of the week she does the package thing, the rest of the week she spends designing new sales... since there is a new blow the roof off the building sale at least once per day... (I haven't confirmed this, but I think I once saw 3 different sales on one day).

    Steps 1-8 have moved the items the first 200 yards, and has taken between 5 and 7 days.

    9) The Postal Service, UPS, FedEx or other carrier, then takes up to 3 days to get the package the rest of the way to you, whether 1 mile or 3,000 miles.
    Jim must have taken a personal day when I ordered my Garmin 705 (sale priced at nearly 400 bucks) because what I received was a Niterider UltraFazer and PB blinkie (full retail price about fifty bucks combined). When I called to get it straightened out, Edith the operator (obviously Edith because she was a dingbat) didn't even bother to apologize, just advised me that they wouldn't ship a replacement 705 until AFTER they received the lights (I could wait another week for them to send a shipping label or pay the return shipping myself). But, because of the sale the 705's were out of stock and a replacement couldn't be shipped for ten days anyway. To add insult to injury, MY credit card was compromised, too. I will never order from Nashbar again.

    I also wondered about the guy waiting for his cheapo light set and opening the box to find a GPS worth ten times his order. Edith didn't seem too concerned about tracking him down.
    Sometimes nothing can be a real cool hand

  12. #12
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    Quote Originally Posted by CliftonGK1 View Post
    As pointed out, they did have a CC breach problem recently, but to their credit; it wasn't their fault. It was the 3rd party processing company they use, and there were plenty of other places that got burned in that ordeal.
    Haven't there been recent reports here of continuing CC issues?

    Quote Originally Posted by CliftonGK1 View Post
    Nashbar uses the lowest postal rate to send their stuff so it can take 10 or 11 days to arrive, and for some reason the updates never seem to make it to the USPS site before my stuff arrived.
    A few years ago I had stuff take what seemed to be 3 weeks to arrive. The package with my purchase was first given to a freight consolidator. It took a week to haul the package across the country to within 100 miles of me. They then took their sweet time handing the package over to the post office. The post office then took another week or ten days before I received my purchase. Grrrr!

  13. #13
    Mr. Frowny Man Alathea's Avatar
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    Okay......while I don't use this accts card for anything but this now you've got me worried. Has this always been a problem with Nash's card consolidator? You'd think they would find a different vendor for their POS transactions.
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

  14. #14
    Senior Member guybierhaus's Avatar
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    I must be living in the right place. I always received Nashbar orders in 5 days. But I was never happy with paying state sales tax on order and shipping costs, AND my CC # was also stolen. So I'm looking elsewhere. Last couple items were from ebay.
    BierHaus Bertolette Road Bike, built 2007
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  15. #15
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    Quote Originally Posted by Alathea View Post
    Has this always been a problem with Nash's card consolidator? You'd think they would find a different vendor for their POS transactions.
    Someone here put the blame on 3rd party ads that Nashbar is allowing on their secure checkout pages. If they do indeed have such ads, and they aren't vetted properly, then the ads certainly could capture CC info by screen scraping.

  16. #16
    Mr. Frowny Man Alathea's Avatar
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    Ive heard of it, but never played with it. ( I work in IT) Interesting.
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

  17. #17
    Senior Member Wogster's Avatar
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    Quote Originally Posted by Little Darwin View Post
    As far as USPS updates, their scanners don't have radio frequency, so the information is often not updated until the evening (as noted on the web site)

    Nashbar not only uses the lowest Postal rate, but they seem to claim it is shipped several days before it is actually shipped. I strongly suspect that their process is something like this (the names are made up, as are the actions. which are only hypothetical):

    1) Order is received and sits on the order computer until the item is confirmed to be in stock, and once per day is batched up for the next step.

    2) Item is flagged as shipped. This has virtually nothing to do with when the item is actually shipped.

    3) Invoice is electronically transferred to the application that will eventually lead to order fulfillment.

    4) The invoices are batched up for printing.

    5) Invoices are printed.

    6) Invoices are pulled off the printer and placed on the stack to be fulfilled by Jim, the one and only worker they have fulfilling orders.

    6a) Priority/Express orders are moved to the top of the stack, so they can be boxed and shipped daily.

    7) Eventually Jim gets the other orders packaged and ready for shipment. Jim is a fine worker, as he has always packaged my orders perfectly.

    8) Every Thursday afternoon, Marge schedules the Postal Service and other carriers to pick up the rest of the packages. This is the one time of the week she does the package thing, the rest of the week she spends designing new sales... since there is a new blow the roof off the building sale at least once per day... (I haven't confirmed this, but I think I once saw 3 different sales on one day).

    Steps 1-8 have moved the items the first 200 yards, and has taken between 5 and 7 days.

    9) The Postal Service, UPS, FedEx or other carrier, then takes up to 3 days to get the package the rest of the way to you, whether 1 mile or 3,000 miles.
    One thing with step 9, all items that are shipped through a courier, go through central facilities which can be a long way away from you. Here are the basic steps. I work for a courier, so I know the process.

    1) Driver picks up at NB truck goes back to terminal facility,
    2) The truck is unloaded, freight is loaded into trailers which may be prioritized.
    3) Trailer goes to central facility or hub.
    4) Hub sorts freight and loads on trailer for destination terminal.
    5) Trailer is unloaded and freight is loaded on delivery truck.
    6) Driver delivers item.

    The key is step 2, the priority, express shipments that have to go a long way must make connections, in the cases where it's a 4 or 5 hour drive or flight and freight must be there by a certain time, that driver/pilot must leave at a certain time, whether full or almost empty. Then they sort the rest of the express freight, 2 or 3 day freight would be sorted next, then ground freight last. These items will typically make the next days connection rather then the same days connection.

    In step 4, the shipping terminal and destination terminal may be the same facility. The driver in step 1 and step 6 may be the same individual. This process is so round about, because it's most efficient and cheapest to do it this way, companies can deal with tens of thousands of items per day, special treatment of some items therefore means that processing them is very expensive. The terminal therefore operates in two modes, load mode where they load trailers and unload mode where they unload trailers. They switch at a specific time of day.

    Now some companies do short circuit this a little, items for delivery from the same terminal as being shipped may be put aside and not sent to the hub facility. It's not uncommon for these to be put in huge wheeled cages, which are wheeled up to the processing line and processed as part of the unload procedure.

  18. #18
    Gears? CliftonGK1's Avatar
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    Quote Originally Posted by laura* View Post
    Someone here put the blame on 3rd party ads that Nashbar is allowing on their secure checkout pages. If they do indeed have such ads, and they aren't vetted properly, then the ads certainly could capture CC info by screen scraping.
    Not ads on their processing page. Their processor facility had a security breach. Heartland Payment Systems got breached, someone had put software on a server, and was swiping unencrypted data straight from the tap, as it were.

  19. #19
    Twilight Requiem AdrianFly's Avatar
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    Nashbar

    Shipping took almost a month and credit card information stolen.

    The Bearded Fred: Only known cyclist left in the world to be 100% natural and completely free from performance enhancing drugs. Also known for self reliance, amazing talent for satisfying the women and great guitar riffs. Honestly, a full racing kit is absolutely the most ridiculous looking stuff you can wear short of a clown suit."

  20. #20
    Mr. Frowny Man Alathea's Avatar
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    When was this occurring? *the CC issues*
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

  21. #21
    VoodooChile zoste's Avatar
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    Quote Originally Posted by Alathea View Post
    When was this occurring? *the CC issues*
    I ordered from Nashbar last fall..like September '08. I noticed an unauthorized charge to Western Union in April or so. I can't be sure that it was Nashbar that compromised my card since I also used that card for groceries, gas, Amazon and other online vendors.
    Sometimes nothing can be a real cool hand

  22. #22
    Mr. Frowny Man Alathea's Avatar
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    Ordered on the 8th, came today-rack, daytrekker panniers, Shimano Spitt lube, and co2 pump.

    So...5 days. Not bad. Thread closed?
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

  23. #23
    Tilting with windmills txvintage's Avatar
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    Quote Originally Posted by Alathea View Post
    Ordered on the 8th, came today-rack, daytrekker panniers, Shimano Spitt lube, and co2 pump.

    So...5 days. Not bad. Thread closed?
    The three times I've ordered from Nashbar my order has always arrived within 5 days, and usually in 3 days. I think they have a fairly close regional warehouse.

    Nsshbar is but one of a list of online bike sites that was compromised due to their use of the 3rd party billing/processing. Heck, just about every major online retailer in the UK was hit as well, including PBK.

    I haven't heard anything recently about any problems.

  24. #24
    Senior Member kenseth03's Avatar
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    I was a victim of there CC "breach". They never even offered an opollogy for it after some idiot charged several hundred dollars to my card. There customer service was awfull also. No more Nashbar for me!!!!!
    2012 Trek Marlin
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  25. #25
    Mr. Frowny Man Alathea's Avatar
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    In all honesty, if they aren't warehousing the CC data, then there is nothing Nashbar could have done, other than find another vendor after the fact.
    The Earth is degenerating these days. Bribery and corruption abound.
    Children no longer mind their parents, every man wants to write a book,
    and it is evident that the end of the world is fast approaching.
    --Assyrian Stone Tablet, c.2800 BCE

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