I think they cater more to mountain bikes and cruisers though. I'm going to give them another chance with the new wheel. I'll take it back after whatever distance they tell me to have it checked (if the wheel lasts that long). If I have any more problems though I'm taking it to the shop that sponsors the cycling club I just joined, even though it's a 1/2 hour away. They're hardcore into road bikes there and have a huge service department. Hopefully this new wheel will solve the problem though. That and the fact that I'm losing weight.