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  1. #1
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    First visit to LBS

    Hello,
    I posted a little bit ago about myself. The LBS i am interested in, is a long way from me. But they have a website and seem to be popular. I went to a bikeshop close to me today. My first time in s LBS. Of course, i am new and know nothing about LBS, but this place really disappointed me. It was really small. A guy behind the counter was talking to people. The other people, 4 of them, were sitting across from him, like a bar. The 4 were watching some kind of bike riding video. Not once did this guy behind the counter ask me what i was looking for. I asked him if he had any Trek bikes, he said he is not an authorized trek dealer, but has other bikes like them. I asked him to show me those, he stated he did not have any at the moment.

    I told him my age, weight and height, 46, 260 and 6 foot. He showed me a raod bike at $3000! Really??? I will never go to this LBS again!

    The main LBS i do wish to do business with, even though far away, they have not replied back to me. I have called, left a voice message, e-mailed, and no reply back, 2 days now. Do i still give this store another day or chance? Why is it hard for me to find a LBS to treat me with respect, as i will do for them? Very frustrating!

    Thanks for reading my message, and any advice. Thank You!

  2. #2
    fishologist cohophysh's Avatar
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    wow, it sounds like just poor customer service. I see you are in Phoenix...are there any other shops you can visit?
    We cannot solve problems with the same level of consciousness that created them. A.E.

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  3. #3
    Senior Member cyclist2000's Avatar
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    First, I am the type of person that believes that if I get crummy service before the sale then I will get worse service after the sale, so they won't get my business.

    The person at the first bike shop should have at least said hi and would help you in a few minutes. His mistake.

    You didn't give him any indication that a $3000 bike isn't what you wanted. At the bike shops that I worked at we always asked what the price range the shopper had in mind. When they show you a bike that out of your price range, then tell them how much you expect to spend, if you are too low they will tell you that you can't get a new bike for that price and then show you some used bikes or last years model.

    Did you tell the guy that you were looking for a bike in a certain dollar range?

    Now the second LBS, it sounds like you have only tried to leave phone messages or emails, many shops don't answer respond to emails but once or twice a week and voice mails when ever they get around to it . The best thing to do is call about 10 minutes after they open, then you will get someone that probably doesn't have a customer in front of them.

    Now if you lived up north like me, then the bike shop would be empty, since they hardly have any business from November to March and would have plenty of time for you.

    Now I normally talk to the shop a little and talk the the guys at a shop to get to know them better, if I don't like someone then I don't buy and don't go back. I go to four bike shops in my area, these shops know me and know I only buy at a on sale.
    I don't do vintage, I bought them new, rode them, kept them. Now they are just old bikes
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  4. #4
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    Quote Originally Posted by cyclist2000 View Post
    First, I am the type of person that believes that if I get crummy service before the sale then I will get worse service after the sale, so they won't get my business.

    The person at the first bike shop should have at least said hi and would help you in a few minutes. His mistake.

    You didn't give him any indication that a $3000 bike isn't what you wanted. At the bike shops that I worked at we always asked what the price range the shopper had in mind. When they show you a bike that out of your price range, then tell them how much you expect to spend, if you are too low they will tell you that you can't get a new bike for that price and then show you some used bikes or last years model.

    Did you tell the guy that you were looking for a bike in a certain dollar range?

    Now the second LBS, it sounds like you have only tried to leave phone messages or emails, many shops don't answer respond to emails but once or twice a week and voice mails when ever they get around to it . The best thing to do is call about 10 minutes after they open, then you will get someone that probably doesn't have a customer in front of them.

    Now if you lived up north like me, then the bike shop would be empty, since they hardly have any business from November to March and would have plenty of time for you.

    Now I normally talk to the shop a little and talk the the guys at a shop to get to know them better, if I don't like someone then I don't buy and don't go back. I go to four bike shops in my area, these shops know me and know I only buy at a on sale.
    The first guy i told him i was interested in a Trek 7100, about $400. He stated he does not deal in Treks, and showed me the $2000 road bike. even though i told him i want a hybrid.

  5. #5
    Pedals, Paddles and Poles Daspydyr's Avatar
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    I grew up in Phoenix in the 60s and 70s. It has spread out a ton since then. What part of the valley do you live in? Of course Landis has a big name, but there are other shops as well. The first shop has to be dead to you the way it sounds. You might also look for a bike or riding club in your area. You might be able to pick up a good used bike and also meet some riders that want to be helpful and not make a big commission.
    I think its disgusting and terrible how people treat Lance Armstrong, especially after winning 7 Tour de France Titles while on drugs!

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  6. #6
    Senior Member cyclist2000's Avatar
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    Quote Originally Posted by XLTKID View Post
    The first guy i told him i was interested in a Trek 7100, about $400. He stated he does not deal in Treks, and showed me the $2000 road bike. even though i told him i want a hybrid.
    Obviously he had a hearing problem, maybe he could hear you leaving the shop.
    I don't do vintage, I bought them new, rode them, kept them. Now they are just old bikes
    http://www.flickr.com/photos/bustercrb/sets/72157623483647522/

  7. #7
    Senior Member Wogster's Avatar
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    Quote Originally Posted by XLTKID View Post
    The first guy i told him i was interested in a Trek 7100, about $400. He stated he does not deal in Treks, and showed me the $2000 road bike. even though i told him i want a hybrid.
    Bike shops are divided into two groups, general and specialist, specialist is then broken down into road and off-road.

    General bike shops have a little of everything, all types of bikes in all price ranges, this is what you want. Specialist Road shops are the places where a $2,000 road bike is considered bottom end, usually if a person walks in with something like a Trek 1200, they are promptly shown the door. As to the second shop, door customers get served first, if they have time, they get the phone, if they don't messages can wait until things are slow, which could be several days, emails are even further down the list. So I am not surprised they didn't get back to you right away. There isn't really a lot they can tell you over the phone anyway. You have a computer, let your fingers do the walking, if you go to yellowpages.com, select Phoenix,AZ and type in bicycle shops. You get 74 listed, some of those are sports stores that have bicycles (The Sports Authority), some of those are bicycle only shops. Find the 10 closest to where you are in the city, and visit them.

  8. #8
    Senior Member jgjulio's Avatar
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    Quote Originally Posted by Wogsterca View Post
    Bike shops are divided into two groups, general and specialist, specialist is then broken down into road and off-road.

    General bike shops have a little of everything, all types of bikes in all price ranges, this is what you want. Specialist Road shops are the places where a $2,000 road bike is considered bottom end, usually if a person walks in with something like a Trek 1200, they are promptly shown the door. As to the second shop, door customers get served first, if they have time, they get the phone, if they don't messages can wait until things are slow, which could be several days, emails are even further down the list. So I am not surprised they didn't get back to you right away. There isn't really a lot they can tell you over the phone anyway. You have a computer, let your fingers do the walking, if you go to yellowpages.com, select Phoenix,AZ and type in bicycle shops. You get 74 listed, some of those are sports stores that have bicycles (The Sports Authority), some of those are bicycle only shops. Find the 10 closest to where you are in the city, and visit them.
    +1
    That is very good advice!
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  9. #9
    Watching and waiting. jethro56's Avatar
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    I made several mistakes when I bought my Trek 7300 last Oct. The first one was not finding this forum. You're way ahead of me now. The second mistake I made was not identifing the type of riding I wanted to do. The third mistake was not realizing the importance of fitting service. So let me ask "What kind of riding do you wish to do?"

  10. #10
    Downtown Spanky Brown bautieri's Avatar
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    I was in Phoenix on business in 09. There are many bike shops around Tempe and the University. I wasn't keeping track of them, but I did notice quite a few in my travels through the city.

    Find another.

  11. #11
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    Quote Originally Posted by jethro56 View Post
    I made several mistakes when I bought my Trek 7300 last Oct. The first one was not finding this forum. You're way ahead of me now. The second mistake I made was not identifing the type of riding I wanted to do. The third mistake was not realizing the importance of fitting service. So let me ask "What kind of riding do you wish to do?"


    Hello,
    I will mainly be doing pavement riding. Parks and streets etc.

  12. #12
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    Thanks. I will be going out to visit some shops close to me.

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