Join Date: Jun 2011
Location: Buffalo, NY
Bikes: 2012 Surly LHT, 1995 GT Outpost Trail
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I don't live in Baltimore so I can't really be of any help there.
I found a really nice LBS completely by chance. Back in June I really needed some upgrades done on my bike, and wasn't happy with the service I got from one of the bigger "chains" around here. So I randomly picked a LBS that advertised on the web that they treat every bike with the same professional quality, whether it's $500 or $10,000. Ok, so I gave them a shot. Walked in... and felt discouraged immediately. Every bike in sight was a sleek carbon racer costing $8k or more. Every patron in the store was 150-170 pounds, athletic as hell.
I don't know why, but I felt very nervous, like I didn't belong. I almost walked out.
Anyhow, they worked with me on what changes I wanted to make and did absolutely perfect work. I was impressed so I went back again and again for new stuff as the year progressed. I was amazed at how professionally they treated me every time I was there, and how personal they were as well. Little details of information I told them, they remembered months later. At first I was simply impressed that they remembered my name every time I walked in, but all the other details blew me away. I eventually decided to have them build my new bike; it's perfect.
So I guess the moral of the story is that any good bike shop is probably going to be good for a clyde. If they know their stuff, and if they want your money, they'll treat you with utmost respect and professionalism, no matter what weight you are.