It was just that particular LBS. The review went like this:
Everything in this store is so over priced. I actually wanted to support a neighborhood bike shop like this until I came here. Also that guy that works in the back was saying all kind of profanity at my decision I made he's the guy with the weird eyeballs and ponytail the owner was their and didn't tell him to stop his profanity. I mean why charge so much to put on a bicycle tube that should be cheaper if not a free service. Their products are cheap china ordered material I bought a light kit for my bike and it snapped of into pieces that same day. They did not want to give me a refund. PLEASE DO NOT SUPPORT THIS STORE IT IS A SORRY EXCUSE FOR WHAT WAS CUSTOMER SERVICE..... they are expensive and don't really take care of their customer's. The only thing you will feel leaving this place is broke.
It's the only one, so I may check it out anyway just to see for myself, but it's kind of off-putting, lol.