So PhotoJoanne and I took off for a ride last night. It was a PERFECT night to ride. We started when the sun was still up, but at the half-way point, it had gotten dark enough that it was time to fire up the lights. I have bought two Magicshine MJ-808E lights from Action LED Lights. I debated long and hard (read: obsessed) over what to buy. Almost went the flashlight route and decided against it. We ride in the dark too much and I thought dealing with rechargeable batteries would be a pain. Then I almost went with the Magicshine Chinese knockoff route. Probably would have been OK, but in the end, I decided the price differential between the knockoff and the real-deal was small enough that it was worth the extra few dollars.
OK, back to last night. We're cruising along and I keep an eye on PhotoJoanne behind me. With the lights on, it makes it easy. If I feel like I'm being tailgaited by a car, I know she's with me. The light is that bright. So we round a corner and she disappeared. Hmmm...that's odd. So I start to slow down to make a u-turn. As soon as I slowed, I heard a squeal behind me (long story about brakes - different thread). She was right on my tail. That's odd. So we stopped and she told me her light had died right before I looked back. I checked it over and yup...it's dead.
The path we were on was pitch black. So, I bumped my light up to high (yes, these are bright enough that we run them on medium) and rode side-by-side with her home.
So I got home and checked out the warranty page on Magicshine's website. One year! Right on. A few hoops to jump through, but not bad. They want warranty claims to go through their dealer network, so I emailed Action LED Lights last night. I expected to have to ship the dead unit to them on my dime, wait for a review, etc. NOPE. Got an email from them this morning apologizing for the inconvenience and letting me know that they'll have a replacement light in the mail to me today along with a mailer for the old unit. Are you kidding me?!?!?!? No hassle? No damp, dark interrogation room asking what we did to break it? No blood test? Just sending us a new unit and making it simple to return the broken one. AMAZING. Sorry if I sound jaded. I'm just not used to a company doing the right thing and making sure the customer is happy.
I can not recommend Action LED Lights enough! They do business right. Wish others would take note.
BTW, we are realistic enough to know that things do break. It happens. Not mad about it. It's a fact of life. But, I do think we'll buy a helmet mounted flashlight as a backup. Any guess as to where we'll buy it? Looking back on things, the few extra bucks extra to buy the real MS lights from a quality vendor was sooooo worth it.