About a week or so ago, I broke a spoke and bent another on the stock wheels on my CAAD8 (its about 2 mos old or so). This caused the rear wheel to be quite wibbly wobbly and drag terribly on the brakes Took the bike in to get it fixed, they replaced 2 spokes and retrued the wheel etc. Cost me 40 bucks.
Sat, I put in my first 20 mile ride ever, and Sunday I did 8 or so. I get back in the house on Sunday, and I hear *PING* from behind me. Another one let go. Took it in, and they hung on to it till the GM came in. Went in today, and he replaced front and back with the wheels from a CAADX 105 at no charge. I also got the tubes and tires from those wheels when they swapped my Contis across.
I was expecting to pay a couple of bills for a new, beefier wheel, and walked out at no charge.