Join Date: Jul 2013
Bikes: 2016 Cannondale Synapse Carbon 3 Disk. 2014 Cannondale Quick 4
My love2pedal experance
Ok I have to pass this story on to my fellow clydes about my experience with love2pedal. Being new to bikes I was in need of some bibs to help with the tenderside of my body and after reading some post I decided to give love2pedal a shot. Being 5'8 and 340 lbs I was worried about what size to get and after a quick email with Dan I decided on the 4XL size. 2 pairs 70 bucks with shipping what a deal right? Well 3 or 4 days later they show up on my door (pretty fast IMO) and I feel they are a little to big for me. Fit a little big right now and I am guessing in a month will be really big. So I decided to buy 2 more pairs in the 3XL and would try them out and exchange which ever for the right size. (so in the end I would have paid for 4 pairs and own 4 pairs. Seems logical in my mind
Ok now on to my problem... I tried to buy 2 pairs of 3XL and pay for them using 2 different Visa gift cars I got from a promo at work but the web site doesnt allow 2 cards. No biggie I thought I will just call and ask if I can pay for them over the phone but I couldnt find a phone number so I just gave them a quick email telling my story and waited for the response. The next day I got the email back and while this isnt an exact quote it went something like this...
Dear DSMRob (really my name but you get it)
I am sorry but our web site isnt set up for 2 forms of payment. I think what will be best is I am sending 2 pairs of 3XL and a return envelope out today return which ever ones you decide on.
Now Dan doesnt know me from adam. He has no idea what I am like, he is just going on faith that I will do my part and return 2 pairs, as of right now I am going to have 4 pairs and have only paid for 2. IMO this is what true customer service is. It has been a long time since I was WOWed like this.
I can honestly say when I order my other 2 bibs I am now going to add some Jerseys to it and if anyone ever wants to know a good place to buy shorts, bibs, jerseys the first place I am going to recommend is love2pedal.
Last edited by DSMRob; 08-05-13 at 11:33 AM.
Reason: damn wont let me fix the typo in the title.... SORRY